Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Regional Operations Manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of operations, marketing, and cross-departmental collaboration. Motivated to learn, grow and excel in the tech industry.

  • Remote Team Management
  • Team Leadership
  • Performance Assessment
  • Policy Development and Enforcement
  • Budget Control
  • Problem Anticipation and Resolution
  • Market and Competitor Research
  • Data Analysis
  • Process Development and Streamlining
  • Marketing
  • Detail Oriented
  • Cross-Functional Collaboration
  • Planning
  • Excel
  • Forecasting
Work History
04/2018 to Current Regional Operations Manager 24 Hour Fitness Worldwide, Inc. | Aliso Viejo, CA,
  • Complete oversight and responsibility for 43 markets and over 2400 restaurant accounts across Mississippi and Alabama.
  • Responsible for daily, weekly, and quarterly analysis of various metric reports to find discrepancies and areas to improve revenue.
  • Direct supervision of 4 Territory Managers and 11 Market Success Associates including routinely scheduled one-on-one meetings with each team member to provide constructive coaching and solicit feedback from field experiences.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Assisted with development of event strategies and tactical plans to promote the accomplishment of marketing goals.
  • Headed project teams specializing in design and launch activities.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Drove marketing initiatives to increase product visibility and market performance.
  • Planned new product external launch and release while managing cross-functional implementation of the plan.
01/2016 to 04/2018 Sales Manager Evolytics | Kansas City, MO,
  • Reorganized and optimized leads management by implementing Caterease CRM solution.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Exceeded regional annual sales target by 15%.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Held weekly meetings with other Sales Managers to identify techniques to overcome sales obstacles and discuss best practices.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
08/2014 to 07/2015 General Manager Exova | Jupiter, FL,
  • Led weekly, monthly, and quarterly P&L review with management staff to address areas for improvement.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Maintained facility and grounds to present positive image.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
  • Promoted business through participation in and sponsorship of community events.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures.
05/2011 to 07/2014 Food and Beverage Assistant Manager Margaritaville Casino | City, STATE,
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Expected in Bachelor of Science | Information Technology Tulane University, New Orleans, LA GPA:

I took a leave of absence in 2019 during my Junior year due to an increased workload in my current position. The skills developed during my work-life experience, coupled with the rising cost of secondary education, have been integral in my decision to not pursue the completion of my degree at this time.

Additional Information

I am a service-connected veteran of the U.S. Army. I joined the military at 17 years of age and the skills and values I learned during my service have carried with me throughout my civilian career.

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School Attended

  • Tulane University

Job Titles Held:

  • Regional Operations Manager
  • Sales Manager
  • General Manager
  • Food and Beverage Assistant Manager


  • Bachelor of Science

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