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regional operations manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Regional Operations Manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of operations, marketing, and cross-departmental collaboration. Motivated to learn, grow and excel in the tech industry.

Skills
  • Remote Team Management
  • Team Leadership
  • Performance Assessment
  • Policy Development and Enforcement
  • Budget Control
  • Problem Anticipation and Resolution
  • Market and Competitor Research
  • Data Analysis
  • Process Development and Streamlining
  • Marketing
  • Detail Oriented
  • Cross-Functional Collaboration
  • Planning
  • Excel
  • Forecasting
Education
Tulane University New Orleans, LA Expected in Bachelor of Science : Information Technology - GPA :

I took a leave of absence in 2019 during my Junior year due to an increased workload in my current position. The skills developed during my work-life experience, coupled with the rising cost of secondary education, have been integral in my decision to not pursue the completion of my degree at this time.

Work History
24 Hour Fitness Worldwide, Inc. - Regional Operations Manager
Aliso Viejo, CA, 04/2018 - Current
  • Complete oversight and responsibility for 43 markets and over 2400 restaurant accounts across Mississippi and Alabama.
  • Responsible for daily, weekly, and quarterly analysis of various metric reports to find discrepancies and areas to improve revenue.
  • Direct supervision of 4 Territory Managers and 11 Market Success Associates including routinely scheduled one-on-one meetings with each team member to provide constructive coaching and solicit feedback from field experiences.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Assisted with development of event strategies and tactical plans to promote the accomplishment of marketing goals.
  • Headed project teams specializing in design and launch activities.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Drove marketing initiatives to increase product visibility and market performance.
  • Planned new product external launch and release while managing cross-functional implementation of the plan.
Evolytics - Sales Manager
Kansas City, MO, 01/2016 - 04/2018
  • Reorganized and optimized leads management by implementing Caterease CRM solution.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Exceeded regional annual sales target by 15%.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Held weekly meetings with other Sales Managers to identify techniques to overcome sales obstacles and discuss best practices.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
Exova - General Manager
Jupiter, FL, 08/2014 - 07/2015
  • Led weekly, monthly, and quarterly P&L review with management staff to address areas for improvement.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Maintained facility and grounds to present positive image.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
  • Promoted business through participation in and sponsorship of community events.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures.
Margaritaville Casino - Food and Beverage Assistant Manager
City, STATE, 05/2011 - 07/2014
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Additional Information

I am a service-connected veteran of the U.S. Army. I joined the military at 17 years of age and the skills and values I learned during my service have carried with me throughout my civilian career.

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Resume Overview

School Attended

  • Tulane University

Job Titles Held:

  • Regional Operations Manager
  • Sales Manager
  • General Manager
  • Food and Beverage Assistant Manager

Degrees

  • Bachelor of Science

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