Regional Operations Manager Resume Example Nova Urgent Care Inc.

REGIONAL OPERATIONS MANAGER

Professional Summary

Welcoming Medical Office Receptionist with a 15-year background in the medical receptionist field. Adept at booking appointments and maintaining medical records. Talented at verifying and updating information in medical databases.

Skills

Patient Relations
Patient Intake Procedures
Medical history documentation
Phone Calls
Professional Demeanor
Customer And Client Relations
Office Administration
Outstanding Customer Service
Front desk operations
HIPAA guidelines

Records management
Telephone etiquette
Records maintenance
Security Awareness
Communication Skills
Administrative Experience
High School Diploma
Data-Entry
Multi-Line Phone System
Patient care scheduling

Work History

Regional Operations Manager07/2019 to 10/2020
Nova Urgent Care Inc. – Bozemant/Belgrade, MT

Helped plan marketing strategies.
Hired and trained new employees
Suggested corrective services to handle customer complaints.
Promoted positive customer experience through day-to-day supervision and management of urgent care facility.
Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained, coached and mentored staff to support smooth adoption of new online check in program.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class administrative work.

Manager04/2012 to 12/2019
Zip Clinic Urgent Care – Bozeman/ Belgrade/Denver Area, MT/CO

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained and guided team members to maintain high productivity and performance metrics.
Demonstrated new products, procedures and techniques to employees.
Delivered feedback to decision-makers regarding employee performance and training needs.
Performed yearly reviews assessing each employee's performance and developed improvement plans.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained new employees in specific job requirements.
Approved regular payroll submissions for 50 employees within multiple payroll systems.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness todemands.

Front Desk Receptionist/Medical Biller05/2005 to 03/2012
Belgrade Urgent Care – Belgrade, MT

Promptly answered multi-line phone system and greeted callers enthusiastically.
Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
Maintained financial accuracy by collecting deductibles, co-payments and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Entered customer data using Medisoft software and updated information whenever patient's information changed.
Carefully transcribed phone messages and relayed to appropriate personnel.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Resolved customer issues quickly and notified Management immediately when problems escalated.
Kept accounts in balance and ran daily reports to verify totals.
Oversaw fast-paced front desk operations at busy urgent care facility with as many as 85 patients daily.
Adhered to established standards to safeguard all patients' health information.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Verified signatures and checked medical charts for accuracy and completion.
Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Efficiently collected payments and communicated with clients.
Used Medisoft to input information into computerized patient record system.
Trained new employees on multiple medical billing programs and data entry software.
Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Collected payments and applied to patient accounts.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Delivered timely and accurate charge submissions utilizing Medisoft.
Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
Analyzed medical records to satisfy insurance company mandates.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Filed and updated patient information and medical records.
Applied charges and updated patient records.
Communicated with insurance providers to resolve any denied claims and resubmit.
Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
Maintained current accounts through aged revenue reporting.
Verified proper ICD-9 coding on claims.

Teacher09/1996 to 09/2002
Southwood Daycare – Bozeman, MT

Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Promoted sensory development by providing access to different textures.
Addressed behavioral and learning issues with parents and daycare management.
Educated students in foundational concepts such as shapes, numbers and letters.
Communicated openly with children's parents about daily activities and behaviors.
Organized and engaged in recreational activities such as games and puzzles.
Allowed for ample outdoor discovery time each day.
Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Encouraged children to be understanding of and patient with others.
Prepared, served and cleaned up daily meals for 14 children.

Education

No Degree: Accounting/EducationMontana State University - Bozeman- Bozeman, MT

High School Diploma06/1985Glasgow High School- Glasgow, MT

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Nova Urgent Care Inc.
Zip Clinic Urgent Care
Belgrade Urgent Care
Southwood Daycare

School Attended

Montana State University - Bozeman
Glasgow High School

Job Titles Held:

Regional Operations Manager
Manager
Front Desk Receptionist/Medical Biller
Teacher

Degrees

No Degree : Accounting/Education
High School Diploma 06/1985

Regional Operations Manager Resume Example

Resume Score: 80%

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