regional operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Welcoming Medical Office Receptionist with a 15-year background in the medical receptionist field. Adept at booking appointments and maintaining medical records. Talented at verifying and updating information in medical databases.

  • Patient Relations
  • Patient Intake Procedures
  • Medical history documentation
  • Phone Calls
  • Professional Demeanor
  • Customer And Client Relations
  • Office Administration
  • Outstanding Customer Service
  • Front desk operations
  • HIPAA guidelines
  • Records management
  • Telephone etiquette
  • Records maintenance
  • Security Awareness
  • Communication Skills
  • Administrative Experience
  • High School Diploma
  • Data-Entry
  • Multi-Line Phone System
  • Patient care scheduling
Work History
Regional Operations Manager, 07/2019 to 10/2020
AcurenAkron, OH,
  • Helped plan marketing strategies.
  • Hired and trained new employees
  • Suggested corrective services to handle customer complaints.
  • Promoted positive customer experience through day-to-day supervision and management of urgent care facility.
  • Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained, coached and mentored staff to support smooth adoption of new online check in program.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class administrative work.
Manager, 04/2012 to 12/2019
Raising Canes ChickenMadison, WI,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Demonstrated new products, procedures and techniques to employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Performed yearly reviews assessing each employee's performance and developed improvement plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained new employees in specific job requirements.
  • Approved regular payroll submissions for 50 employees within multiple payroll systems.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Front Desk Receptionist/Medical Biller, 05/2005 to 03/2012
The Y Of Central MarylandPerryman, MD,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
  • Maintained financial accuracy by collecting deductibles, co-payments and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data using Medisoft software and updated information whenever patient's information changed.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer issues quickly and notified Management immediately when problems escalated.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations at busy urgent care facility with as many as 85 patients daily.
  • Adhered to established standards to safeguard all patients' health information.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
  • Efficiently collected payments and communicated with clients.
  • Used Medisoft to input information into computerized patient record system.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Delivered timely and accurate charge submissions utilizing Medisoft.
  • Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
  • Analyzed medical records to satisfy insurance company mandates.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Filed and updated patient information and medical records.
  • Applied charges and updated patient records.
  • Communicated with insurance providers to resolve any denied claims and resubmit.
  • Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
  • Maintained current accounts through aged revenue reporting.
  • Verified proper ICD-9 coding on claims.
Teacher, 09/1996 to 09/2002
Southwood DaycareCity, STATE,
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Promoted sensory development by providing access to different textures.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Allowed for ample outdoor discovery time each day.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Encouraged children to be understanding of and patient with others.
  • Prepared, served and cleaned up daily meals for 14 children.
No Degree: Accounting/Education, Expected in
Montana State University - Bozeman - Bozeman, MT
High School Diploma: , Expected in 06/1985
Glasgow High School - Glasgow, MT,
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Montana State University - Bozeman
  • Glasgow High School

Job Titles Held:

  • Regional Operations Manager
  • Manager
  • Front Desk Receptionist/Medical Biller
  • Teacher


  • No Degree
  • High School Diploma

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