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regional operations manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Operations Manager with over 16 years of experience driving managment teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies.

Skills
  • Supplier Monitoring
  • Process Improvements
  • Policy Development and Enforcement
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Recruitment and Hiring
  • Human Resources Oversight
  • Employee Motivation
  • Decision Making
  • Federal Regulations
  • Knowledge of Performance Tracking
  • Strategic Planning
  • Outstanding Communication Skills
  • Safety Protocol
  • Customer and Vendor Relations
  • Operations Oversight
  • Revenue Forecasting
  • Hiring and Onboarding
  • Business Leadership
  • Budget Control
  • Management Team Building
  • Administrative Management
  • Training Management
  • Customer Service Management
  • Sales Tracking
  • Finance and Accounting Oversight
  • Originality and Creativity
Education and Training
Orange Coast College , Expected in 05/2005 Associate of Science : Aviation - GPA :

Aviation pilot training

Experience
Crosscountry Freight Solutions - Regional Operations Manager
Grand Forks, ND, 03/2019 - 08/2022
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Visited approximately 6 locations weekly to ensure each location as fully functional and operating effectively.
  • Recruited and trained 18+ Managers to enable adherence to common standards and procedures.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Created reports and established processes to assist with loss prevention and budget maintenance.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Supported and planned various effective marketing and sales strategies.
  • Decreased district operational overhead between branches by 10% while improving overall sales by 26% allco.
  • Assessed projects' progress and prioritized tasks to keep project team on track.
  • Drove performance improvements by collaborating with senior leadership to plan and implement new training initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Hired, coached and mentored team of 15 sales representatives.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 10%.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted manager evaluations and determined promotions and realignments or reductions in workforce.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Initiated on-time, under-budget project management to optimize performance.
  • Spearheaded launch of TOAST from concept to completion for all 6 locations.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Clearchoice - General Manager
Saint Louis, MO, 02/2018 - 03/2019
  • First experimental/external GM and RM for Kijung Hospitality
  • System development and implementation across multiple units
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
Clearchoice - General Manager
Schaumburg, IL, 12/2013 - 01/2018
  • Coached and developed three Assistant Managers to ensure compliance with company policies, regulations, and food safety guidelines, system development, inventory management and control, COGS, labor management and control
  • Strategically developed marketing plans to increase sales and profits while managing costs, including live entertainment and security
  • Managed Profit and Loss cost control for food, liquor, beer, wine
  • Directed catering and special events for the restaurant to maximize sales and profitability
  • Perform facility walk-throughs to assess cleanliness and preparedness, R&M issues, product quality control and consistency
  • Developed new training programs that assisted in increased monthly sales goals, reduced labor, increased productivity, and had a unique impact on overall culture development
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Specialty’s Cafe & Bakery - Operating Systems Specialist
City, STATE, 03/2011 - 12/2013
  • Managed training and development of newly integrated operational systems for the company
  • Executed labor and waste reduction by developing commitment sheets, control logs, and prep sheets
  • Oversaw the entire back of house operation from production, system implementation and roll outs, hiring, and team member and manager development
  • Correctly calculated inventory and ordered appropriate supplies for maximum efficiency
  • Identified and determined R&M issues and worked with area leaders to resolve issues and implement preventative maintenance checklists and processes
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Resume Overview

School Attended

  • Orange Coast College

Job Titles Held:

  • Regional Operations Manager
  • General Manager
  • General Manager
  • Operating Systems Specialist

Degrees

  • Associate of Science

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