regional operations manager resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Operations Manager with over 16 years of experience driving managment teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies.

  • Supplier Monitoring
  • Process Improvements
  • Policy Development and Enforcement
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Recruitment and Hiring
  • Human Resources Oversight
  • Employee Motivation
  • Decision Making
  • Federal Regulations
  • Knowledge of Performance Tracking
  • Strategic Planning
  • Outstanding Communication Skills
  • Safety Protocol
  • Customer and Vendor Relations
  • Operations Oversight
  • Revenue Forecasting
  • Hiring and Onboarding
  • Business Leadership
  • Budget Control
  • Management Team Building
  • Administrative Management
  • Training Management
  • Customer Service Management
  • Sales Tracking
  • Finance and Accounting Oversight
  • Originality and Creativity
Education and Training
Orange Coast College , Expected in 05/2005 Associate of Science : Aviation - GPA :

Aviation pilot training

Crosscountry Freight Solutions - Regional Operations Manager
Grand Forks, ND, 03/2019 - 08/2022
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Visited approximately 6 locations weekly to ensure each location as fully functional and operating effectively.
  • Recruited and trained 18+ Managers to enable adherence to common standards and procedures.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Created reports and established processes to assist with loss prevention and budget maintenance.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Supported and planned various effective marketing and sales strategies.
  • Decreased district operational overhead between branches by 10% while improving overall sales by 26% allco.
  • Assessed projects' progress and prioritized tasks to keep project team on track.
  • Drove performance improvements by collaborating with senior leadership to plan and implement new training initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Hired, coached and mentored team of 15 sales representatives.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 10%.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted manager evaluations and determined promotions and realignments or reductions in workforce.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Initiated on-time, under-budget project management to optimize performance.
  • Spearheaded launch of TOAST from concept to completion for all 6 locations.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Clearchoice - General Manager
Saint Louis, MO, 02/2018 - 03/2019
  • First experimental/external GM and RM for Kijung Hospitality
  • System development and implementation across multiple units
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
Clearchoice - General Manager
Schaumburg, IL, 12/2013 - 01/2018
  • Coached and developed three Assistant Managers to ensure compliance with company policies, regulations, and food safety guidelines, system development, inventory management and control, COGS, labor management and control
  • Strategically developed marketing plans to increase sales and profits while managing costs, including live entertainment and security
  • Managed Profit and Loss cost control for food, liquor, beer, wine
  • Directed catering and special events for the restaurant to maximize sales and profitability
  • Perform facility walk-throughs to assess cleanliness and preparedness, R&M issues, product quality control and consistency
  • Developed new training programs that assisted in increased monthly sales goals, reduced labor, increased productivity, and had a unique impact on overall culture development
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Specialty’s Cafe & Bakery - Operating Systems Specialist
City, STATE, 03/2011 - 12/2013
  • Managed training and development of newly integrated operational systems for the company
  • Executed labor and waste reduction by developing commitment sheets, control logs, and prep sheets
  • Oversaw the entire back of house operation from production, system implementation and roll outs, hiring, and team member and manager development
  • Correctly calculated inventory and ordered appropriate supplies for maximum efficiency
  • Identified and determined R&M issues and worked with area leaders to resolve issues and implement preventative maintenance checklists and processes
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Resume Overview

School Attended

  • Orange Coast College

Job Titles Held:

  • Regional Operations Manager
  • General Manager
  • General Manager
  • Operating Systems Specialist


  • Associate of Science

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