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Regional Operations Manager Resume Example

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REGIONAL OPERATIONS MANAGER
Summary

Highly motivated Regional Operations Manager with talents in managing multiple locations and maximizing each location's potential. Skilled at setting and executing goals and objectives, proven ability to problem solve in high stress environments while working directly with diverse populations and administrations. Specialties include process improvement, project management, strategic implementation, and dedicated to the sustainability of my employer through operational efficiency and human capital management.

Skills
  • Cross-functional Team Management
  • Policy/program Development and Execution
  • Recruiting and Hiring
  • Individual & Group Development ∙
  • Efficiency
  • Strategic Planning
  • Relationship Building
  • Sustainability
  • Multi-site operations
  • Servant Leadership
Experience
Company Name | City, StateRegional Operations Manager09/2018 - Current
  • Collected data about site performance, downtime events and resource utilization in order to assess trends and write detailed reports.
  • Updated daily logs and submitted timely reports outlining field operations.
  • Consulted with customers to resolve concerns and provide technical expertise.
  • Maintained safety of operations through proper training, frequent meetings and technical oversight.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Oversaw company merger to drive seamless transition and integration of operations.
Company Name | City, StateHuman Resources Business Partner08/2016 - 09/2018
  • Analyzes trends and metrics to develop solutions, programs and policies
  • Maintains staffing and development, through execution of recruitment, hiring and training strategies
  • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
  • Maintain budget and staffing reports to ensure operational efficiency and site metrics are being achieved
  • Acts as the performance improvement driver and provokes positive changes in people management
  • Ensure financial responsibility is executed at all levels of site management, through monitoring and reporting procedures
  • Oversee compliance and risk management to ensure risk is mitigated and all regulatory standards are met for operation
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
Company Name | City, StateAssistant Store Manager05/2015 - 08/2016
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversee all administration and operational aspects of business to ensure compliance with all financial and information reporting standards
Company Name | City, StateSenior Operations Manager04/2007 - 03/2015
  • Planned and opened new 60,000 square foot recycling facility
  • Oversee 4 million dollars of revenue generating divisions
  • Initiated Zero Waste Strategies to increase recycling opportunities resulting in $149,000 cost savings first year
  • Oversee all of Goodwill's Transportation, Recycling, Ecommerce, Production Teams and After Retail Market Operations Outlet Center
  • Direct and coordinate division's annual budget to fund operations, maximize investments and increase operating efficiency
  • Reviews financial statements, sales reports, activity reports and other performance data to measure productivity and achievement to determine areas needing cost reduction and program improvement; Using data to determine departmental and operational needs, including revenue and expenses
  • Provides oversight, direction, coaching and support to retail operations management team to achieve business plan, revenue and expense budget and the integration of clients into retail
  • Manages donation collection, transportation and retail sales, including retail stores, remote donation centers, transportation center and recycling operations
Education and Training
University of Phoenix | City, StateMBA in Business Administration 06/2017
  • Concentration in Project Management
Goldey-Beacom College | City, StateBachelor of Science in Business Administration08/2007
  • Concentration in Human Resource Management
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Resume Overview

School Attended

  • University of Phoenix
  • Goldey-Beacom College

Job Titles Held:

  • Regional Operations Manager
  • Human Resources Business Partner
  • Assistant Store Manager
  • Senior Operations Manager

Degrees

  • MBA in Business Administration
    Bachelor of Science in Business Administration

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