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Jessica
Claire
resumesample@example.com
(555) XXX-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

STRATEGIC RETAIL EXECUTIVE

OPERATIONS MANAGEMENT| LOGISTICS & SUPPLY CHAIN| STAFF TRAINING & DEVELOPMENT| FLEET MANAGEMENT

Seeking a progressive leadership position that will renew service delivery, transform operating methods, and convert high potential staff into outstanding leaders.

Profile
  • Strategic leader with demonstrated ability to provide actionable approaches, set performance expectations, provide continuous feedback, and identify developmental opportunities to grow team members.
  • Diplomatic professional with a successful 15-year track record of providing superior customer service, strategic insight, and progressive leadership.
  • Manage compliance and legal matters through effective collaboration and transparency while adhering to company policies and procedures.
  • Led business planning initiatives and process improvements to operations while exercising versatility and flexibility.
  • Strong ability to pivot with leadership priorities to accomplish goals in alignment with industry needs and customer trends.
  • Thrives in a fast- paced, deadline-driven environment while committing to exceeding company expectations.
  • Promotes open communications, proactive collaboration, and a positive work culture by establishing collaborative strategies and prioritizing engagement techniques.
  • Profit and loss accountability through key performance indicators
Education and Training
Oxon Hill High School Oxon Hill, MD Expected in 06/2009 High School Diploma : - GPA :
Florida Agricultural And Mechanical University Tallahassee, FL Expected in : Business Management - GPA :
Tire Industry Association Bowie, MD, Expected in 05/2012 Commercial Tire Certification : Commercial Tire - GPA :
Certifications

Multiple Goodyear, Michelin Commercial, and PLT Training courses; Forklift certified;

Experience
Aecom Technology Corporation - Zone Manager
Houston, TX, 02/2022 - Current
  • Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training and teambuilding activities.
Persevus Veteran Careers - District Manager
Dallas, TX, 10/2022 - 02/2023
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Maximized branch revenue by optimizing daily operations.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Avo - Regional Operations Manager
Houston, TX, 02/2018 - 10/2021
  • Manage multi-unit operations across 10 states, both directly and indirectly leading 40+ technicians to success and high service.
  • Lead logistics and supply chain protocols to support new test pilots in collaboration with retail locations while building SOP’s logistics, operations tests, planning, and office build out.
  • Facilitate the overall management efforts across 10 states within the Northern and Southern region, including increasing store performance, maintaining inventory, customer service, and management of staff.
  • Oversee development of new product implementation, training of new safety procedures, and new supervisor onboarding.
  • Exceed sales goals and budget requirements by leveraging tracking trends, data and analysis, and taking actionable steps to improve regional performance.
  • Effectively communicate service goals, customer acquisition opportunities, and proper store etiquette with leadership and staff to ensure positive results and continuous growth.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Identified issues with work vehicles and put in maintenance requests with shop department.
Rollins, Inc - General Manager of Operations
Franklin, NC, 04/2015 - 12/2017
  • Soliciting new B2B clients via cold calling, email chain distribution list, and "door to door" sales tactics
  • Accomplished a proven, successful sales track record of 120% increase year to year
  • Built and maintained loyal, long-term customer relationships through effective account management
  • Decreased costs by negotiating with vendors and suppliers for better prices
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Partnered with the CEO to develop and implement merchandising plans to guarantee profitability on weekly basis
  • Gained market share in new sales performance through aggressive team training.
  • Increased sales from various channels.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Expert on TBR, OTR, PCR, and PLT tires
Company Name - Fleet Operations Manager
City, State, 02/2014 - 04/2015
  • Successfully managed all store operation activities including store performance, inventory, customer services, and staff management.
  • Identified issues with work vehicles and put in maintenance requests with shop department.
  • Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Oversaw merchandising, advertising, and promotion of all tire and auto products ad services while increasing brand awareness.
  • Tracked, and analyzed, and implemented performance improvement strategies while utilizing skills in forecasting of weekly and daily sales goals.
  • Trained and prepared staff to improve performance by consistently communicating sales goals, opportunities, and best practices.
  • Ensured that products properly displayed and ordered in a manner to maintain in-stock conditions while monitoring display accuracy ad appearance.
  • Managed relationships with prospective customers while serving existing commercial accounts.
  • Served as a liaison between mechanics and customers while building strong relationships
  • Managed two locations
Company Name - Commercial Service Manager
City, State, 02/2010 - 02/2014
  • Sales and services of Fleet, Government, and National accounts
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
  • Resolved customer issues and offered continual support throughout sales and delivery processes
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
Additional Information

When I have free time, I volunteer at the Clinton Boys and Girls Club as a Coach, Athletic Director, and Board member.

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Resume Overview

School Attended

  • Oxon Hill High School
  • Florida Agricultural And Mechanical University
  • Tire Industry Association

Job Titles Held:

  • Zone Manager
  • District Manager
  • Regional Operations Manager
  • General Manager of Operations
  • Fleet Operations Manager
  • Commercial Service Manager

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Commercial Tire Certification

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