Seeking a progressive leadership position that will renew service delivery, transform operating methods, and convert high potential staff into outstanding leaders.
Profile
Strategic leader with demonstrated ability to provide actionable approaches, set performance expectations, provide continuous feedback, and identify developmental opportunities to grow team members.
Diplomatic professional with a successful 15-year track record of providing superior customer service, strategic insight, and progressive leadership.
Manage compliance and legal matters through effective collaboration and transparency while adhering to company policies and procedures.
Led business planning initiatives and process improvements to operations while exercising versatility and flexibility.
Strong ability to pivot with leadership priorities to accomplish goals in alignment with industry needs and customer trends.
Thrives in a fast- paced, deadline-driven environment while committing to exceeding company expectations.
Promotes open communications, proactive collaboration, and a positive work culture by establishing collaborative strategies and prioritizing engagement techniques.
Profit and loss accountability through key performance indicators
Education and Training
Oxon Hill High SchoolOxon Hill, MDExpected in 06/2009 ā āHigh School Diploma: - GPA:
Florida Agricultural And Mechanical UniversityTallahassee, FLExpected in ā ā:Business Management - GPA:
Tire Industry Association Bowie, MD, Expected in 05/2012 ā āCommercial Tire Certification:Commercial Tire - GPA:
Certifications
Multiple Goodyear, Michelin Commercial, and PLT Training courses; Forklift certified;
Experience
Aecom Technology Corporation - Zone Manager Houston, TX, 02/2022 - Current
Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Resolved customer inquiries and complaints requiring management-level escalation.
Interviewed prospective employees and provided input to HR on hiring decisions.
Analyzed business performance data and forecasted business results for upper management.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Created and managed budgets for travel, training and teambuilding activities.
Manage multi-unit operations across 10 states, both directly and indirectly leading 40+ technicians to success and high service.
Lead logistics and supply chain protocols to support new test pilots in collaboration with retail locations while building SOPās logistics, operations tests, planning, and office build out.
Facilitate the overall management efforts across 10 states within the Northern and Southern region, including increasing store performance, maintaining inventory, customer service, and management of staff.
Oversee development of new product implementation, training of new safety procedures, and new supervisor onboarding.
Exceed sales goals and budget requirements by leveraging tracking trends, data and analysis, and taking actionable steps to improve regional performance.
Effectively communicate service goals, customer acquisition opportunities, and proper store etiquette with leadership and staff to ensure positive results and continuous growth.
Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
Identified issues with work vehicles and put in maintenance requests with shop department.
Rollins, Inc - General Manager of Operations Franklin, NC, 04/2015 - 12/2017
Soliciting new B2B clients via cold calling, email chain distribution list, and "door to door" sales tactics
Accomplished a proven, successful sales track record of 120% increase year to year
Built and maintained loyal, long-term customer relationships through effective account management
Decreased costs by negotiating with vendors and suppliers for better prices
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
Partnered with the CEO to develop and implement merchandising plans to guarantee profitability on weekly basis
Gained market share in new sales performance through aggressive team training.
Increased sales from various channels.
Enhanced sales volume through skilled support to both new and inactive customers.
Expert on TBR, OTR, PCR, and PLT tires
Company Name - Fleet Operations Manager City, State, 02/2014 - 04/2015
Successfully managed all store operation activities including store performance, inventory, customer services, and staff management.
Identified issues with work vehicles and put in maintenance requests with shop department.
Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely.
Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
Oversaw merchandising, advertising, and promotion of all tire and auto products ad services while increasing brand awareness.
Tracked, and analyzed, and implemented performance improvement strategies while utilizing skills in forecasting of weekly and daily sales goals.
Trained and prepared staff to improve performance by consistently communicating sales goals, opportunities, and best practices.
Ensured that products properly displayed and ordered in a manner to maintain in-stock conditions while monitoring display accuracy ad appearance.
Managed relationships with prospective customers while serving existing commercial accounts.
Served as a liaison between mechanics and customers while building strong relationships
Managed two locations
Company Name - Commercial Service Manager City, State, 02/2010 - 02/2014
Sales and services of Fleet, Government, and National accounts
Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site
Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
Resolved customer issues and offered continual support throughout sales and delivery processes
Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
Model expected customer service standards to promote customer satisfaction, loyalty and retention
Demonstrated consistent operational excellence to maintain stellar office reputation.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Additional Information
When I have free time, I volunteer at the Clinton Boys and Girls Club as a Coach, Athletic Director, and Board member.
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