Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning, and performance management. In addition to company representative in affiliation viability. Communications coach and presenter in company courses.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 150 staff members.
  • SAP, 365 Microsoft advisor group .
  • Attended multiple Bell Leadership Courses
  • Development of successful operational systems use throughout over 1000 offices.
  • Budget/ Profitability Awards
Skills
  • Excellent interpersonal skills
  • Performance tracking proficiency
  • Budget knowledge
  • Report writing experience
  • Ability to supervise
  • Product development
  • Effective leader
  • Relationship building
  • Recruitment
  • Coaching and mentoring
  • Employee reviews
  • Budget development
  • Delegation
  • Business Development
  • Staff training/development
  • Computer skills
Work History
Regional Operations Manager, 04/2012 to Current
AirbnbWashington, DC,
  • Suggested corrective services to handle customer complaints.
  • Diminished cost of business operation by 20/35% while boosting sales by 3%
  • Helped plan marketing strategies.
  • Hired and trained multiple new employees in 9 years in our region .
  • Enhanced regional office performance by implementing proven management processes to increase revenue.
  • Traveled to multiple locations per week to manage each practice managers and perform reviews of individual managers and employees.
  • Taught communication classes.
  • Coached foundational skills across our company.
  • Created programs and development projects.
  • Responsible for Budgets of 15/25 million annually depending on locations and size of region
  • Maintain 90% retention of direct reports.
  • Serve on advisory boards
  • Building relationships and connections in the communities we serve.
  • Interviewed and onboarded Dentist with in region.
  • Vendor relationships/ community relationships in communities of office locations.
  • Travel and supported offices in multiple states.
Office Manager, 01/2010 to 03/2012
Specialty1 PartnersPhiladelphia, PA,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Designed comprehensive $275,000 office budget to handle supply, labor and maintenance requirements.
  • Compared vendor prices and negotiated for optimal savings.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Office Manager, 01/2002 to 12/2010
Spices UsaHialeah, FL,
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Program Director, 10/1992 to 01/2002
Emory UniversityAtlanta, GA,
  • Improved success of program by making proactive adjustments to operations.
  • Assisted program manager with developing budget and schedule.
  • Maintained and updated all project related documents.
  • Interacted with customers and clients to identify business needs and requirements.
  • Provided ongoing direction and leadership for program operations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Education
College Prep : , Expected in 06/1990
Galion Senior High School - Galion Ohio,
GPA:
Human Services : Human Development And Family Studies, Expected in
North Central State College - Mansfield, OH
GPA:
: Communication , Expected in
Bell Institute - ,
GPA:

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Resume Overview

School Attended

  • Galion Senior High School
  • North Central State College
  • Bell Institute

Job Titles Held:

  • Regional Operations Manager
  • Office Manager
  • Office Manager
  • Program Director

Degrees

  • College Prep
  • Human Services

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