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regional operations manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious and results-oriented manager with over 10 years of proven leadership driving exceptional financial results through strategic command of operations, relationship driven sales, and team development. Experience developing and executing a practical vision by building meaningful connections with employees, vendors, leadership, and customers.

Skills
  • Leadership and team building
  • Networking abilities
  • Cross-functional team management
  • Vendor relationships
  • Sales analysis and forecasting
  • Project management
  • Profit and loss accountability
  • Process development and improvement
  • Problem-solving
  • Customer relationship management
Education and Training
Grand Valley State University Allendale, MI Expected in 06/2020 MBA : Business Administration - GPA :
  • 3.9 GPA
Northwood University Midland, MI Expected in 06/2014 BBA : Business Administration - GPA :
  • Magna cum laude graduate - 3.8 GPA
Accomplishments
  • Excellence in Technology Product Management – ICBA – 2017/2018
  • GVSU Administrative/Professional Innovation Award - April 2019
  • Healthy Living Success Story - May 2019
  • Strategist & Relator - Pondera Leadership Consulting - 2018
Experience
Brenntag - Regional Operations Manager
Pearsall, TX, 01/2021 - 01/2022

Responsible for overseeing multiple company-owned locations and spearheading company-owned expansion in new markets. Evaluate current processes to identify gaps and create scalable solutions for the system that drive efficiencies, increase profitability, and elevate the member experience.

  • Built and led a team of over 75 employees, demonstrating leadership in a matrix organization.
  • Developed and led the roll-out of a new process to ensure best in class customer focus.
  • Led the execution and improvement of secondary revenue strategy, including ordering, inventory management, and sales using a newly designed P&L process to identify gaps and implement solutions.
  • Through leadership and collaboration in opening new locations, vendor negotiations, and competitive analysis, we doubled net profit and revenue in the first 7 months in the role.
  • Collaborated with the Operations and Marketing teams to create a new opening blueprint for the franchise system
S&T Bank - Manager of Technology and Supplies
Altoona, PA, 01/2015 - 01/2021

Manage a large portfolio of products ranging from technology devices to supplies. Drove strategic planning, operational & financial success, team development, business plan development, and targeted marketing. Hire, train, coach, and develop a result-driven team that connects customers' unique needs with tailored solutions.

  • Established a customer centric and continual development culture by creating and implementing training for a diverse range of employees that resulted in an increase in revenue of over 400% from year 1 to year 4 and achieved national recognition.
  • Managed diverse projects, including sales development and forecasting, relationship management, vendor negotiation, project management, and performance assessments.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing performance, resulting in increased efficiencies and less than a 1% error rate.
  • Collaborated with Marketing and Web processing departments to launch online sales and streamline the process to increase total sales by over 40%.
Ncsoft - Personal Banker
Bellevue, WA, 11/2013 - 01/2015

Coordinated and executed all aspects of client relations and banking services for personal and business customers within a multi-billion-dollar financial services company. Instrumental in evaluating financial transactions for fraudulent activity, identifying theft, and compliance with OCC regulations.

  • Consistently exceeded weekly sales quota through banking referrals, product knowledge, and quality customer service and recognized as a top performer by leadership team every quarter.
  • Partnered with specialists to connect customers to experts to aid with specialized financial needs.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Worked closely with management and specialists to strategize sales techniques to increase branch production and customer service.
Best Buy - General Manager
City, STATE, 10/2007 - 11/2013

Provided leadership to the sales team with operational accountability for leading customer engagement efforts by driving business and establishing relationships with other store leaders.

  • Managed and improved requirements, gaps analysis, training and development, and new program roll-out resulting in an increase of 15% in attachment rates, 10% increase in conversion, improved customer satisfaction by over 15%.
  • Review P&L's, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine staffing requirements and interview, hire and train new employees, or oversee those personnel processes.

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Resume Overview

School Attended

  • Grand Valley State University
  • Northwood University

Job Titles Held:

  • Regional Operations Manager
  • Manager of Technology and Supplies
  • Personal Banker
  • General Manager

Degrees

  • MBA
  • BBA

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