regional operations manager resume example with 11 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Confident Regional Operations Manager with vibrant and outgoing personality. Over 5 years of experience leading, organizing and managing large diverse teams in healthcare industry. Dedicated to representing companies well at all times while driving forward performance.

Proactive Regional Operations Manager with talents in managing over 13 locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management and strategic implementation.

  • Proficient computer skills in
  • Microsoft Office (Word, Excel, Outlook).
  • Certified Nursing Assistant of South Carolina (2005) with 16+ years of experience.
  • Medication Technician with 2+ years of experience.
  • Strong work ethic displaying dedication to complete required tasks, dependability and commitment to every assignment.
  • Highly organized, expert in time-management.
  • Proven leadership qualities including ability to train, motivate, manage, and supervise a staff of professionals.
  • Excellent verbal and written communication skills with the ability to work collaboratively with others.
  • Goal Setting
  • Focus and Follow-Through
  • Assignment Delegation
  • Hiring and Onboarding
  • Operations Oversight
  • Training Management
  • Decision Making
  • Originality and Creativity
  • Employee Motivation
  • Sales Promotion
  • Team Leadership
  • Business Leadership
  • Payroll Administration and Timekeeping
  • Relationship Building
  • Data Analysis
  • Verbal and Written Communication
  • Desktops, Laptops and Mobile Devices
  • Business Growth Initiatives
  • Teamwork and Collaboration
10/2019 to Current Regional Operations Manager Fifth Wall | Sacramento, CA,
  • Customer service liaison between patient/clients, caregivers, the Client Services Manager (CSM) and the Executive Director
  • Supports daily operations of payroll and billing processes, customer support, personnel file and medical records maintenance
  • Utilizes marketing strategies in order to grow the business on a day to day basis
  • Maintains a standardized weekly schedule for all active patient/clients and documents daily schedule changes on the scheduling form
  • Conducts all business with a professional manner, with a high level of confidentiality and performs under various time-sensitive or stressful situations.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Visited approximately 13 locations quarterly to ensure each location as fully functional and operating effectively.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
06/2017 to 10/2019 Certified Medication Technician Senior Lifestyle Corporation | Pittsburgh, PA,
  • Administered prescribed medications to patients, verified identity of patient receiving medication and records name of drug, dosage, and time of administration on specified forms or records
  • Collected vital signs and observed patient to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions
  • Received supply of ordered medications and apportioned, mixed, or assembled drugs for administration to patient while also recording and restocking medication inventories
  • Performed administrative duties including overseeing resident care activities, medical record oversight, and assuring execution of physician's orders and ordering supplies
  • Provided direct patient treatment in accordance with an established plan of care and communicated effectively with residents, team members, families and supervisors
  • Assessed client's daily vital signs and weights, and assisted with all ADL's while providing a safe environment for patients
  • Provided comfort for terminally ill patients, respite care for patients entering the dying process, and emotional support for the families.
06/2012 to 06/2017 Certified Nursing Assistant Baptist Health South Florida | Plantation, FL,
  • Assisted with Activities of Daily Living (ADLs) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate; and turning, positioning, and transferring patients
  • Took care of patients’ personal hygiene by assisting with or giving bed baths, baths, or showers; toileting by offering bedpans and walking patients to the toilet; provided backrubs and skin care; and keeping patients clean at all times
  • Followed nurse instructions to perform procedures, including but not limited to administering enemas; applying non-sterile dressings, ice packs, and heat treatments; therapeutic baths
  • Participated in all training and continuing education
  • Maintained licensure to meet federal, state, and accreditation standards
  • Complied with HIPAA Privacy Act by protecting confidential patient information.
Education and Training
Expected in 06/2015 to to Associate Degree | Early Childhood Care and Education Spartanburg Community College, Spartanburg, SC GPA:
Expected in 05/2001 to to High School Diploma | James F. Byrnes High School, Duncan, SC GPA:

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Resume Overview

School Attended

  • Spartanburg Community College
  • James F. Byrnes High School

Job Titles Held:

  • Regional Operations Manager
  • Certified Medication Technician
  • Certified Nursing Assistant


  • Associate Degree
  • High School Diploma

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