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Regional Operations Manager Resume Example

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REGIONAL OPERATIONS MANAGER
Professional Summary

Administrative Assistant with over 15 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Excellent interpersonal skills
  • Ability to supervise
  • Inventory management
  • Scheduling
  • Staff training/development
  • Employee scheduling
  • Client account management
  • Effective leader
  • Delegation
  • Team management
  • Process improvement
  • Problem resolution
  • MS Office
  • Faxing Paperwork
  • AR/AP
  • Program Files Maintenance
Work History
Regional Operations Manager07/2019 to 10/2020
City Of Boston, Ma – Boston , MA
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Helped plan marketing strategies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Hired and trained new employees
  • Suggested corrective services to handle customer complaints.
  • Promoted positive customer experience through day-to-day supervision and management of urgent care facility.
  • Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained, coached and mentored staff to support smooth adoption of new online check in program.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class administrative work.
Manager04/2012 to 12/2019
Amc Entertainment Inc. – Burleson , TX
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Demonstrated new products, procedures and techniques to employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Performed yearly reviews assessing each employee's performance and developed improvement plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained new employees in specific job requirements.
  • Approved regular payroll submissions for 50 employees within multiple payroll systems.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Front Desk Receptionist/Medical BillerPrimrose Schools – Mableton , GA
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
  • Maintained financial accuracy by collecting deductibles, co-payments and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data using Medisoft software and updated information whenever patient's information changed.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer issues quickly and notified Management immediately when problems escalated.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations at busy urgent care facility with as many as 85 patients daily.
  • Adhered to established standards to safeguard all patients' health information.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
  • Efficiently collected payments and communicated with clients.
  • Used Medisoft to input information into computerized patient record system.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Delivered timely and accurate charge submissions utilizing Medisoft.
  • Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
  • Analyzed medical records to satisfy insurance company mandates.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Filed and updated patient information and medical records.
  • Applied charges and updated patient records.
  • Communicated with insurance providers to resolve any denied claims and resubmit.
  • Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
  • Maintained current accounts through aged revenue reporting.
  • Verified proper ICD-9 coding on claims.
TeacherSouthwood Daycare – City , STATE
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Promoted sensory development by providing access to different textures.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Allowed for ample outdoor discovery time each day.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Encouraged children to be understanding of and patient with others.
  • Prepared, served and cleaned up daily meals for 14 children.
Education
No Degree: Accounting/EducationMontana State University - Bozeman- City, State
High School Diploma06/1985Glasgow High School- City
Certifications
  • First Aid/CPR Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Strength
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  • Measurable results

Resume Overview

School Attended

  • Montana State University - Bozeman
  • Glasgow High School

Job Titles Held:

  • Regional Operations Manager
  • Manager
  • Front Desk Receptionist/Medical Biller
  • Teacher

Degrees

  • No Degree : Accounting/Education
    High School Diploma 06/1985

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