Regional Operations Manager Resume Example
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REGIONAL OPERATIONS MANAGER
Professional Summary
Administrative Assistant with over 15 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
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Work History
Regional Operations Manager07/2019 to 10/2020
City Of Boston, Ma – Boston , MA
City Of Boston, Ma – Boston , MA
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Helped plan marketing strategies.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Hired and trained new employees
- Suggested corrective services to handle customer complaints.
- Promoted positive customer experience through day-to-day supervision and management of urgent care facility.
- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained, coached and mentored staff to support smooth adoption of new online check in program.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class administrative work.
Manager04/2012 to 12/2019
Amc Entertainment Inc. – Burleson , TX
Amc Entertainment Inc. – Burleson , TX
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Demonstrated new products, procedures and techniques to employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Performed yearly reviews assessing each employee's performance and developed improvement plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained new employees in specific job requirements.
- Approved regular payroll submissions for 50 employees within multiple payroll systems.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Front Desk Receptionist/Medical BillerPrimrose Schools – Mableton , GA
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
- Maintained financial accuracy by collecting deductibles, co-payments and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data using Medisoft software and updated information whenever patient's information changed.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues quickly and notified Management immediately when problems escalated.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations at busy urgent care facility with as many as 85 patients daily.
- Adhered to established standards to safeguard all patients' health information.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Verified signatures and checked medical charts for accuracy and completion.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Efficiently collected payments and communicated with clients.
- Used Medisoft to input information into computerized patient record system.
- Trained new employees on multiple medical billing programs and data entry software.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Delivered timely and accurate charge submissions utilizing Medisoft.
- Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
- Analyzed medical records to satisfy insurance company mandates.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Filed and updated patient information and medical records.
- Applied charges and updated patient records.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
- Maintained current accounts through aged revenue reporting.
- Verified proper ICD-9 coding on claims.
TeacherSouthwood Daycare – City , STATE
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Promoted sensory development by providing access to different textures.
- Addressed behavioral and learning issues with parents and daycare management.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Communicated openly with children's parents about daily activities and behaviors.
- Organized and engaged in recreational activities such as games and puzzles.
- Allowed for ample outdoor discovery time each day.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Encouraged children to be understanding of and patient with others.
- Prepared, served and cleaned up daily meals for 14 children.
Education
No Degree: Accounting/EducationMontana State University - Bozeman-
City,
State
High School Diploma06/1985Glasgow High School-
City
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Montana State University - Bozeman
- Glasgow High School
Job Titles Held:
- Regional Operations Manager
- Manager
- Front Desk Receptionist/Medical Biller
- Teacher
Degrees
- No Degree : Accounting/Education
High School Diploma 06/1985
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