REGIONAL OPERATIONS MANAGER Resume Example
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REGIONAL OPERATIONS MANAGER
- linkedin.com/in/linsey-barnes-6a95701a5
- @linseyyyybee
Professional Summary
Customer-oriented Regional Manager with 5 years of experience focused on increasing productivity and profitability. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering detail orientated expertise. Looking for new career opportunities in the regulated cannabis industry.
Skills
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Work History
REGIONAL OPERATIONS MANAGER, 02/2015 to Current
Reddy Ice – North Charleston , SC
Reddy Ice – North Charleston , SC
- Daily tasks include but are not limited to: cash handling, bookkeeping, inventory management, compliance procedures, ordering product, product knowledge and safety, all hiring and employee training, and handling all personnel and customer issues
- Worked directly under company's COO to create company policies and structure
- Developed processes to save on costs and prevent losses
- Traveled to over three locations per week to manage each store and perform reviews of individual managers and employees
- Enhanced regional branch performance by implementing proven management processes to increase revenue
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
SERVER/HOSTESS/BUSSER, 10/2014 to 03/2015
Northwestern Energy – Broadland , SD
Northwestern Energy – Broadland , SD
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
HOSTESS/BARTENDER/SERVER, 10/2014 to 11/2014
Chuckansi Casino – City , STATE
Chuckansi Casino – City , STATE
- Greeted and sat guests in a timely and friendly manner.
- Was in charge of all drink orders including alcohol.
- Responsible for the register and cashing out tips at the end of each shift.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
CUSTOMER ASSOCIATE, 03/2013 to 01/2014
JCPenney – City , STATE
JCPenney – City , STATE
- Greeted guests and helped direct them with any questions
- Rang up customer purchases and signed up customers for credit cards
- Assisted with price verifications and implemented adjustments for discounts or promotions
- Processed purchases and handled payment transactions using POS system
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services and company information
- Conferred with customers about concerns with products or services to resolve problems and drive sales
Education
General Studies, 2015
REEDLEY COLLEGE - City
REEDLEY COLLEGE - City
DIPLOMA: 2010
IMMANUEL HIGH SCHOOL - City, State
IMMANUEL HIGH SCHOOL - City, State
References
Erica Stanton
San Diego Regional Manger
Weden
helloericastanton@gmail.com
Kate Nasalroad
Executive Assistant
Elite Wellness
cnasalroad@yahoo.com
Christine Bordenave
Director
Weden
christinebord09@gmail.com
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Resume Overview
School Attended
- REEDLEY COLLEGE
- IMMANUEL HIGH SCHOOL
Job Titles Held:
- REGIONAL OPERATIONS MANAGER
- SERVER/HOSTESS/BUSSER
- HOSTESS/BARTENDER/SERVER
- CUSTOMER ASSOCIATE
Degrees
- General Studies , 2015
DIPLOMA : 2010
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