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Summary
Seeking rewarding remote employment in the holistic healthcare field. Offering over 12 years of experience with history of high integrity, transparency and passion. Heart-centered, meticulous and resourceful with success leading productive teams, consistent customer satisfaction and exceeding company goals.
Skills
Experienced in Microsoft Office Suite, Google Suite, Zoom, GoTo Webinar, Cisco Jabber
Outstanding verbal and written communication skills
Cross-functional team recruitment and scheduling
Employee and leadership development
Strategic planning and performance tracking
Customer and vendor relations
Safety and compliance protocols
Human Resources
Thoughtful and decisive
Profit and loss management
Policy and program development
Experience
07/2016 to 06/2021Regional Operations ManagerReddy Ice | Ozark, MO,
Managed operations and financials of four fitness centers.
Made weekly visits to each club to build and maintain highly functional teams.
Encouraged teamwork and collaboration resulting in consistent member experience.
Conducted and oversaw semi-annual performance evaluations and developed goals for growth.
Determined promotions, realignments or reductions in workforce through focused development plans.
Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
Evaluated proposed expenditures in context with budget allowances to deliver cost-effective operational results.
Formed and sustained strategic relationships with various departments, regions and vendors.
11/2015 to 07/2016Corporate Operations SpecialistAscension Health | Niceville, FL,
Coordinated weekly travel arrangements and maintained proper expense reports.
Utilized interpersonal and analytical skills to identify root cause of operational failures at each location.
Educated teams on proper operational and facility processes, focusing on the 'why'.
Served as liaison between field teams and HQ departments to implement improvement plans and process updates.
Created training tools for Corporate Operations using Microsoft Word, Excel and PowerPoint that were used across organization.
Wrote reports outlining results of each visit to facilitate Regional and Director decision making.
03/2011 to 11/2015Health Club ManagerPlanet Fitness Headquarters | City, STATE,
Managed all club operations including customer, team and facility maintenance.
Aided team through multiple software system changes.
Developed more than 100 employees through direct training and coaching on operation metrics and goal tracking.
Utilized well-honed decision-making skills to quickly and effectively find solutions to member and team needs.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Managed operational expenses in accordance with budget requirements using Microsoft Excel Spreadsheets.
Education and Training
Expected in Dual Coaching Certification | Health And WellnessHealth Coach Institute, Boise, ID, GPA:
Currently enrolled in online courses.
Expected in 02/2013Associate of Arts | Business Administration And ManagementYTI Career Institute, York, PA, GPA:
4.0 GPA
Alpha Beta Kappa Honor Society Member
Recipient of Colleen S. Learned Award of Excellence
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