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regional operations manager resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seeking rewarding remote employment in the holistic healthcare field. Offering over 12 years of experience with history of high integrity, transparency and passion. Heart-centered, meticulous and resourceful with success leading productive teams, consistent customer satisfaction and exceeding company goals.

Skills
  • Experienced in Microsoft Office Suite, Google Suite, Zoom, GoTo Webinar, Cisco Jabber
  • Outstanding verbal and written communication skills
  • Cross-functional team recruitment and scheduling
  • Employee and leadership development
  • Strategic planning and performance tracking
  • Customer and vendor relations
  • Safety and compliance protocols
  • Human Resources
  • Thoughtful and decisive
  • Profit and loss management
  • Policy and program development
Experience
07/2016 to 06/2021 Regional Operations Manager Reddy Ice | Ozark, MO,
  • Managed operations and financials of four fitness centers.
  • Made weekly visits to each club to build and maintain highly functional teams.
  • Encouraged teamwork and collaboration resulting in consistent member experience.
  • Conducted and oversaw semi-annual performance evaluations and developed goals for growth.
  • Determined promotions, realignments or reductions in workforce through focused development plans.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Evaluated proposed expenditures in context with budget allowances to deliver cost-effective operational results.
  • Formed and sustained strategic relationships with various departments, regions and vendors.
11/2015 to 07/2016 Corporate Operations Specialist Ascension Health | Niceville, FL,
  • Coordinated weekly travel arrangements and maintained proper expense reports.
  • Utilized interpersonal and analytical skills to identify root cause of operational failures at each location.
  • Educated teams on proper operational and facility processes, focusing on the 'why'.
  • Served as liaison between field teams and HQ departments to implement improvement plans and process updates.
  • Created training tools for Corporate Operations using Microsoft Word, Excel and PowerPoint that were used across organization.
  • Wrote reports outlining results of each visit to facilitate Regional and Director decision making.
03/2011 to 11/2015 Health Club Manager Planet Fitness Headquarters | City, STATE,
  • Managed all club operations including customer, team and facility maintenance.
  • Aided team through multiple software system changes.
  • Developed more than 100 employees through direct training and coaching on operation metrics and goal tracking.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to member and team needs.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Managed operational expenses in accordance with budget requirements using Microsoft Excel Spreadsheets.
Education and Training
Expected in Dual Coaching Certification | Health And Wellness Health Coach Institute, Boise, ID, GPA:

Currently enrolled in online courses.

Expected in 02/2013 Associate of Arts | Business Administration And Management YTI Career Institute, York, PA, GPA:
  • 4.0 GPA
  • Alpha Beta Kappa Honor Society Member
  • Recipient of Colleen S. Learned Award of Excellence
  • Recipient of 4 Student of the Term Awards

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Resume Overview

School Attended

  • Health Coach Institute
  • YTI Career Institute

Job Titles Held:

  • Regional Operations Manager
  • Corporate Operations Specialist
  • Health Club Manager

Degrees

  • Dual Coaching Certification
  • Associate of Arts

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