regional operations manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Field Installation
  • Hiring and Onboarding
  • Department Oversight
  • Records Organization and Management
  • Human Resources Oversight
  • Corrective Actions
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Constructive Feedback
  • Employee Performance Reviews
  • Payroll Administration and Timekeeping
New Mexico State University - Main Campus Las Cruces, NM Expected in 05/2014 BBA : General Studies - GPA :
University of NM Los Lunas NM, Expected in 05/2009 Associate of Arts : Business Administration - GPA :
  • Graduated with Honors
  • 3.67 GPA
Work History
Delta Air Lines, Inc. - Regional Operations Manager
Pensacola, FL, 03/2014 - 10/2022

Managed the functions and operations of the Income Support Division County offices, including satellite offices, out stationed staff and centralized eligibility offices for a region of the state.

Responsible for ensuring that the state and federal program mandates and policies are implemented to assure accuracy and compliance.

Ensuring the division meets or exceeds federal and state requirements, HSD strategic plan elements.

Providing support for the division through central office monitoring, implementing initiatives, monitor corrective action and accurate reporting;

Developing, managing, directing, and evaluating of all Division programs and activities; overseeing the development and administration of policies and procedures for all assigned programs.

Coordinating the agency's policy priorities and reviewing and facilitating the response to inquiries and requests for information.

Engaging in transforming the way ISD operates, with the objective of both empowering its staff and improving services to New Mexicans, through innovation, communications and process improvement.

Developing employees by coaching, training, and counseling employees using currently accepted management practices and the HSD Code of Conduct.

Communicating and collaborating with internal and external partners.

State Of NM - County Director
City, STATE, 03/2012 - 03/2014
  • Interviewed, supervised and motivated 20 staff members to achieve optimal productivity.
  • Aligned organizational objectives with the departments mission, vision and goals by collaboratively developing integrated strategies.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Organized the transition from Caseload model to Process Model.
  • Developed office and unit goals to ensure that correct and accurate benefits were delivered to all eligible New Mexicans.
  • Completed employee evaluations in a fair and timely manner.
State Of New Mexico - Line Manager II
City, STATE, 01/2008 - 03/2012
  • Manage, supervise, and offer direction to all office employees.
  • Developed program goals and objectives for local office.
  • Solve problems by analyzing and reviewing all of the facts in each situation encountered.
  • Provide program guidance, mentoring, coaching, and caseload analysis.
  • Training in policies, rules and procedures.
  • Complete employee evaluations accurately and timely.
State Of New Mexico - Family Assistance Analyst I and II
City, STATE, 10/1997 - 07/2008
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using ASPEN.
  • Inputted all gathered information and researched data on applicants into computer system using ASPEN.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.+
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Provided consulting services to individuals on various career-related issues and communicated with clients to determine needs and goals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Resume Overview

School Attended

  • New Mexico State University - Main Campus
  • University of NM

Job Titles Held:

  • Regional Operations Manager
  • County Director
  • Line Manager II
  • Family Assistance Analyst I and II


  • BBA
  • Associate of Arts

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