Thirty years of progressively responsible administrative, management, and supervisory experience in a corporate setting with the purpose to serve the company’s objectives including the needs of the individual employees and customers. Broad policy-influencing responsibility for fiscal and program administration.
A forward-thinking leader capable of informing and executing strategic decisions at both the organization and cross-functional levels. Experienced managing team members from multiple divisions to create and foster a collaborative workforce ensuring excellent quality program standards.
- Outstanding communication skills
- Staff supervision
- Knowledge of performance tracking
- Strategic planning
- Policy/program development
- Financial administration
- Performance improvements
- Employee development
- Cross-functional team management
- Supervision and training
- Recruiting and hiring
City, STATE, 01/2012 - 08/2021
- Chartered with bringing 3 separate companies together and building a cohesive team.
- Worked closely with sales leadership team to identify improvement opportunities and facilitate successful solutions.
- Developed internal infrastructure to manage project plans, coordinated resources and monitored performance to track progress against expectations.
- Optimized sales effectiveness implementing a CRM for leveraging data analytics to improve strategies, coverage models and sales team configurations.
- Created monthly and annual budgets and monitored implementation to quickly spot and correct variances.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Updated procedures for Business Development to increase productivity and maximize sales.
City, STATE, 05/2010 - 12/2011
- Worked closely with sales leadership team to identify improvement opportunities and facilitate successful communications between AMRI sales and scientific/technical staff to ensure common goals and objectives were defined and met.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Supervised and trained 9 employees on successful Proposal writing techniques.
- Exceeded sales goals of $65M by using consultative and value-driven approach.
- Actualized strategies to continuously improve customer service, company/brand visibility and
City, STATE, 09/1988 - 05/2010
Business Unit Advisor – World Wide Software, April, 2007 – May, 2010
Responsible for timely quality control and performance reporting to ensure customer expectations were met. Collaborated with senior sales leaders to determine and then meet worldwide sales goals.
Coordinated deployment, skill sets and resourcing of up to 6,000 employees across the enterprise.
Developed various internal dashboards tracking operations to highlight growth, declines
Sr. Manager Resource Deployment – Americas Software Group, April 2001 – July 2005
Responsible for the distribution and tracking of more than 5,000 employees throughout the U.S., Canada, and Latin America; coordinated operations with regional VPs in setting targets, identifying/rectifying areas of concern, and designing resource actions as needed to meet core business objectives.
Implemented and automated an employee tracking process which was recognized as “Best of Breed” process was rolled out World Wide throughout the IBM software organization.
Received / responded to feedback from field operations to improve the tool’s application.
Lotus Development Corp. – Sr. Operations Manager, Oct. 1997 – April 2001
Managed 22 employees responsible for ensuring accurate revenue tracking, forecasting, market research and analysis; responsible for corporate policy and procedures; set customer satisfaction performance metrics for teams to meet.
Developed and managed financial and administrative operations for a software licensing program; managed daily activities of 3 Supervisors and 24 Coordinators including HR functions, hiring, and training; ensured staff maintained highest level of customer satisfaction.
Consolidated similar licensing programs within the company, eliminating redundancies and greatly streamlining functions and reporting.
Customer Operations Manager - Contract Administration, April 1996 – Sept. 1997
Managed a group of 9 Contract Administrators that supported Lotus Customers throughout the U.S.; established central point of contact for all program/process related questions from customers (via inbound/outbound call systems).
Sales Compensation/Revenue Tracking Analyst, May, 1991 – April 1996
Managed monthly sales performances and compensated field sales force under strict time constraints.
Senior Inside Sales Team Leader, Sept. 1988– May 1991
Qualified sales opportunities, promoted Lotus Products, Reseller Programs and Promotions; met face-to-face with customers to deliver presentations; trained internal staff.
- Americas Role Model Award” “Directors Award” “Outstanding Contributor Award” (3 years) “Representative of the Quarter”
- Skilled in Microsoft Office Suite, and various CRMs
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Resume Overview
School Attended
- Siena College
Job Titles Held:
- Regional Manager Sales Operations and Analytics
- World Wide Business Unit Advisor Sales Operations
- Progression of Management and Administrative Roles
Degrees
- Bachelor of Science
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