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regional housing coordinator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Seasoned Program Manager seeks employment with a social service agency that will provide opportunities for professional development and direct client service. Specializes in low income and homeless populations.
Highlights
  • Homeless and crisis programs management
  • Housing programs management
  • Mental health programs management
  • Policy/program development
  • Grants management
  • Staff development
  • Staff supervision and training
Accomplishments
Supervised ten professional social work staff at a program serving more than 100 homeless and low-income individuals.
 
Managed program that resulted in 80% of chronically homeless clients remaining housed during tenure.
Experience
Regional Housing Coordinator, 11/2009 - Current
Christiana Care Health System New Castle, DE,
  • Manage web based databases to track and monitor referrals and tenancies of persons with disabilities
  • Work with PHAs, homeless Continua of Care, and other affordable housing programs to identify housing options for persons with disabilities
  • Partner with owners and landlords to expand access to housing and problem solve when there are issues related to tenancy
  • Develop and implement outreach strategies to human service providers to expand the number of qualified referral agencies
  • Provide program support and technical assistance to human service agencies to provide tenants access and continued linkage to supportive services
  • Identify issues and develop and implement systems to improve operations and efficiencies through on going quality improvement activities
  • Represent DHHS in promoting best practices in supportive housing development and operations
Program Manager, 2006 - 11/2009
Christiana Care Health System Middletown, DE,
  • Managed program that provided information and referrals, mental health services and employment counseling to homeless adults
  • Supervised staff of 10 that provided outreach and engagement and ongoing psychiatric care for homeless adults with SPMI and/or dual diagnosis
  • Coordinated with local universities and colleges to provide volunteer and field placement opportunities and supervised social work students
  • Created and monitored annual program budgets
  • Applied for and managed HUD supportive services and shelter plus care grants and State PATH grant
  • Represented the agency to government, funding and field sources at meetings and conferences
  • Led weekly program management meetings
  • Addressed program and policy issues, developed best practices and improved service delivery
Program Manager, 03/2003 - 2006
Southwest Key Programs Avondale, AZ,
  • Conducted needs assessments for homeless families
  • Oversaw the intake process for new residents
  • Determined client eligibility for benefit programs and services
  • Represented the agency to community partners at meetings and conferences
  • Facilitated parent support groups 
  • Managed a caseload of 20 clients at any given time 
  • Assisted with preparation of program reports for ESG, City of Raleigh and Wake County
  • Collaborated with team members to identify and accomplish agency objectives.
Lead Case Manager, 08/2002 - 03/2003
Hopehealth Attleboro, MA,
  • Supervised team of 6 case managers with HOPE VI program
  • Managed all administrative aspects of the agency's housing relocation services
  • Facilitated community meetings for tenants on issues related to fair housing, budgeting, maintaining employment
  • Addressed program and policy issues, developed best practices and improved service delivery
Social Worker, 04/2001 - 08/2002
WCHS-MCKINNEY TEAM City, STATE,
  • Managed a caseload of 15-20 homeless, SPMI and/or dually diagnosed clients at any given time
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses
  • Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations
  • Determined customer eligibility for benefit programs and services
  • Presented case history material for review and discussion with other staff members
Weekend Manager, Case Manager, Lead Case Manager, Housing Manager case managers, 05/1998 - 04/2001
URBAN MINISTRIES OF WAKE COUNTY City, STATE,
  • Monitored shelter and services on weekends in absence of full-time staff
  • Explained program offerings and requirements to clients and answered related questions
  • Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations
  • Referred clients to partner agencies for additional services
  • Managed a caseload of 13-20 clients at any given time
  • Provided mental health support to homeless clients, and connected them with community resources
  • Mentored less experienced staff
  • Oversaw the intake process for all new residents
  • Coordinated discharge planning to create smooth transitions into the community 
  • Supervised staff and services at The Helen Wright Center, Harrington Place and Aurora House
  • Represented the agency to government, funding and field sources at meetings and conferences
  • Addressed program and policy issues, developed best practices and improved service delivery
  • Scheduled and facilitated meetings with staff and volunteers
  • Assisted with preparation of program reports for funding applications to ESG, The City of Raleigh and Wake County.
Education
BACHELOR OF SCIENCE: SOCIAL WORK, Expected in 1998
-
NCSU - Raleigh, NC
GPA:
Status - SOCIAL WORK
Skills
Program development and management, Quality improvement, Staff development

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Resume Overview

School Attended

  • NCSU

Job Titles Held:

  • Regional Housing Coordinator
  • Program Manager
  • Program Manager
  • Lead Case Manager
  • Social Worker
  • Weekend Manager, Case Manager, Lead Case Manager, Housing Manager case managers

Degrees

  • BACHELOR OF SCIENCE

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