Hardworking Regional Director focused on maximizing quality, code compliance and efficiency while meeting budget and design guidelines. I have extensive experience in opening, acquiring facilities and managing over 9 sites . Demonstrated strategic thinking and confident decision-making abilities. Seasoned Director knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Skills
Leadership Training
Operations Oversight
Financial Statement Review
Cost Reduction
Employee Motivation
Recruitment and Hiring
Focus and Follow-Through
Performance Evaluation and Monitoring
Policy Development and Enforcement
Management Team Building
Records Organization and Management
Performance Assessment
Business Leadership
Training Management
Decision Making
Team Leadership
Quality Assurance
Resource Allocation
Hiring and Onboarding
Staff Scheduling
Administrative Management
Department Oversight
Capital Improvement Planning
Customer Service Management
Assignment Delegation
Supplier Monitoring
Experience
Regional Director of Operations, 06/2012 - 07/2021 Boston Market – Lighthouse Point, FL,
Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
Monitored business operations, swiftly resolved issues and kept projects on schedule to optimize success.
Collaborated with key stakeholders to guarantee project outcomes met or exceeded expectations in terms of scope, timeliness and quality.
Implemented methods to increase profit, productivity, quality and service through proven management tactics.
Led negotiations with vendors to establish optimal schedules and prices.
Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
Authorized operational guidelines and practices while assessing staff to meet performance objectives.
Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
Created monthly and annual budgets and monitored implementation to quickly spot and correct variances.
Complied with city, state and federal guidelines to diminish audit risk.
Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
Assessed employee time sheets for discrepancies, made corrections to hours and approved routing to streamline payroll process.
Assessed reports and adjusted workflows to realign with targets.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Served on committees and task forces to address administrative, policy and procedural matters.
Diminished overtime costs by reconstructing schedule-development processes.
Site Supervisor, 01/2010 - 06/2012 Elder Services Of The Merrimack Valley – Lowell, MA,
Supervised projects to uphold schedule requirements and quality demands.
Established guidelines for efficient and economical use of supplies and equipment.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Conducted staff performance evaluations to monitor progress and individual skills.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Managed office budget to handle inventory, postage and vendor services.
MedTech, 05/2006 - 11/2009 County Of El Paso Tx – El Paso, TX,
Documented training activities and changes to analyze program effectiveness.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Assessed training needs, using employee surveys and interviews to gather data.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Delivered high level of care to every patient.
Patient Care Technician, 01/1998 - 01/2006 Chilton Memorial Hospital – City, STATE,
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Restocked unit frequently with necessary medical supplies.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Kept instruments and equipment clean and sanitized.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Recorded patient conditions and vital signs before and after medical operations.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
Responded to bell or light signal calls to assist patients with needs.
Maintained clean and well-organized environment for client happiness and safety.
Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Maintained fully-stocked phlebotomy cart, carrier and station.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education and Training
High School Diploma: , Expected in - Seminole State College of Florida - Sanford, FL GPA:
: , Expected in - St Mary Hospital - Newark, NJ, GPA:
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