Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking Regional Director focused on maximizing quality, code compliance and efficiency while meeting budget and design guidelines. I have extensive experience in opening, acquiring facilities and managing over 9 sites . Demonstrated strategic thinking and confident decision-making abilities. Seasoned Director knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.

  • Leadership Training
  • Operations Oversight
  • Financial Statement Review
  • Cost Reduction
  • Employee Motivation
  • Recruitment and Hiring
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
  • Policy Development and Enforcement
  • Management Team Building
  • Records Organization and Management
  • Performance Assessment
  • Business Leadership
  • Training Management
  • Decision Making
  • Team Leadership
  • Quality Assurance
  • Resource Allocation
  • Hiring and Onboarding
  • Staff Scheduling
  • Administrative Management
  • Department Oversight
  • Capital Improvement Planning
  • Customer Service Management
  • Assignment Delegation
  • Supplier Monitoring
Regional Director of Operations, 06/2012 - 07/2021
Boston Market Lighthouse Point, FL,
  • Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
  • Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
  • Monitored business operations, swiftly resolved issues and kept projects on schedule to optimize success.
  • Collaborated with key stakeholders to guarantee project outcomes met or exceeded expectations in terms of scope, timeliness and quality.
  • Implemented methods to increase profit, productivity, quality and service through proven management tactics.
  • Led negotiations with vendors to establish optimal schedules and prices.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Authorized operational guidelines and practices while assessing staff to meet performance objectives.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
  • Created monthly and annual budgets and monitored implementation to quickly spot and correct variances.
  • Complied with city, state and federal guidelines to diminish audit risk.
  • Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
  • Assessed employee time sheets for discrepancies, made corrections to hours and approved routing to streamline payroll process.
  • Assessed reports and adjusted workflows to realign with targets.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Served on committees and task forces to address administrative, policy and procedural matters.
  • Diminished overtime costs by reconstructing schedule-development processes.
Site Supervisor, 01/2010 - 06/2012
Elder Services Of The Merrimack Valley Lowell, MA,
  • Supervised projects to uphold schedule requirements and quality demands.
  • Established guidelines for efficient and economical use of supplies and equipment.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office budget to handle inventory, postage and vendor services.
MedTech, 05/2006 - 11/2009
County Of El Paso Tx El Paso, TX,
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
Patient Care Technician, 01/1998 - 01/2006
Chilton Memorial Hospital City, STATE,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Responded to bell or light signal calls to assist patients with needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education and Training
High School Diploma: , Expected in
Seminole State College of Florida - Sanford, FL
: , Expected in
St Mary Hospital - Newark, NJ,
  • Completed all clinicals for EMT certification
  • EMT State Certified
  • Volunteered in Garfield Nj
Spanish :
Negotiated :

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School Attended

  • Seminole State College of Florida
  • St Mary Hospital

Job Titles Held:

  • Regional Director of Operations
  • Site Supervisor
  • MedTech
  • Patient Care Technician


  • High School Diploma

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