Regional Director of Operations Resume Example
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REGIONAL DIRECTOR OF OPERATIONS
Professional Summary
Veteran General Manager with top-level skills in customer service and budgeting. Likeable personality and customer-focused background coupled with expertise in hospitality. Ready to tackle new challenges and build success with exciting organization.
Accomplishments
- Used Microsoft Excel to develop a guide for budgets. "Budget Reminders"
- Used Microsoft Excel to create and then implement a General Manager weekly checklist that required engagement on several platforms and systems.
- Assisted 4 different properties with 3 different brand affiliations.
- Assisted 4 General Managers with QA visits from there supporting brand.
- Brand knowledge for IHG, Home2 Suites by Hilton, Hampton Inn by Hilton and Best Western.
- Supervised team of 70 staff members.
Skills
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Work History
Regional Director of Operations 08/2019 to Current
Valet Living – Slatersville , RI
Valet Living – Slatersville , RI
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Reduced operational risks while organizing sales and data to forecast performance trends.
- Implemented business strategies by executing online marketing increasing revenue and effectively targeting new markets.
- Collaborated with General Managers to open and close and how to handle large transactions and manage inventory.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for specific shifts, taking into account customer traffic and employee strengths.
- Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate restructurings.
- Trained, coached and mentored staff to support smooth adoption of any new programs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Improved productivity while reducing staffing and operational costs by 30%
- Discovered areas of improvement by generating operational and sales reports.
- Managed, trained and motivated GSRs and Management to continuously improve knowledge and abilities in hospitality field.
General Manager Holiday Inn Express09/2015 to 08/2019
General Hospitality Services – City , STATE
General Hospitality Services – City , STATE
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Evaluated and enhanced customer service programs to strengthen operations and achieve targeted corporate metrics.
- Trained, coached and mentored staff to support smooth adoption of several new programs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Evaluated and enhanced payroll programs to strengthen operations and achieve optimal results.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Implemented innovative programs, including quarterly "staff fun" program to increase employee loyalty and reduce turnover.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Received one of IHG's most recognized awards 2018
General Manager Best Western09/1996 to 09/2015
James Hotels – City , STATE
James Hotels – City , STATE
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations of brand new, 150 room hotel with staff of 30-40 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Streamlined process, budgets, and procurement strategies, leading to 20% bottom-line improvement.
- Provided services efficiently and with high level of accuracy.
- Overhauled existing technical systems through execution of system upgrade for payroll, preventative maintenance, accounting, etc.
- Received numerous Best Western's Director Awards for achieving high QA scores.
- Voting Member
Education
High School DiplomaHoly Cross High School -
City
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Resume Overview
School Attended
- Holy Cross High School
Job Titles Held:
- Regional Director of Operations
- General Manager Holiday Inn Express
- General Manager Best Western
Degrees
- High School Diploma
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