Regional Director Of Operations resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Veteran General Manager with top-level skills in customer service and budgeting. Likeable personality and customer-focused background coupled with expertise in hospitality. Ready to tackle new challenges and build success with exciting organization.
Skills
Coaching and mentoring
Budget development
Delegation
Effective leader
Inventory management
Employee scheduling
Employee reviews
Scheduling
Staff training/development
Client account management
Recruitment
Relationship building
Troubleshooting
Cultural awareness
Detail-oriented
Basic math
Analytical skills
Education
Holy Cross High School Louisville, KY, Expected in ā āHigh School Diploma: - GPA:
Accomplishments
Used Microsoft Excel to develop a guide for budgets. "Budget Reminders"
Used Microsoft Excel to create and then implement a General Manager weekly checklist that required engagement on several platforms and systems.
Assisted 4 different properties with 3 different brand affiliations.
Assisted 4 General Managers with QA visits from there supporting brand.
Brand knowledge for IHG, Home2 Suites by Hilton, Hampton Inn by Hilton and Best Western.
Supervised team of 70 staff members.
Work History
Valet Living - Regional Director of Operations Slatersville, RI, 08/2019 - Current
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Reduced operational risks while organizing sales and data to forecast performance trends.
Implemented business strategies by executing online marketing increasing revenue and effectively targeting new markets.
Collaborated with General Managers to open and close and how to handle large transactions and manage inventory.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for specific shifts, taking into account customer traffic and employee strengths.
Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate restructurings.
Trained, coached and mentored staff to support smooth adoption of any new programs.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Improved productivity while reducing staffing and operational costs by 30%
Discovered areas of improvement by generating operational and sales reports.
Managed, trained and motivated GSRs and Management to continuously improve knowledge and abilities in hospitality field.
General Hospitality Services - General Manager Holiday Inn Express City, STATE, 09/2015 - 08/2019
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Evaluated and enhanced customer service programs to strengthen operations and achieve targeted corporate metrics.
Trained, coached and mentored staff to support smooth adoption of several new programs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Evaluated and enhanced payroll programs to strengthen operations and achieve optimal results.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Implemented innovative programs, including quarterly "staff fun" program to increase employee loyalty and reduce turnover.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Received one of IHG's most recognized awards 2018
James Hotels - General Manager Best Western City, STATE, 09/1996 - 09/2015
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Oversaw day-to-day operations of brand new, 150 room hotel with staff of 30-40 employees.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Streamlined process, budgets, and procurement strategies, leading to 20% bottom-line improvement.
Provided services efficiently and with high level of accuracy.
Overhauled existing technical systems through execution of system upgrade for payroll, preventative maintenance, accounting, etc.
Received numerous Best Western's Director Awards for achieving high QA scores.
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