Regional Director Of Operations resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Veteran General Manager with top-level skills in customer service and budgeting. Likeable personality and customer-focused background coupled with expertise in hospitality. Ready to tackle new challenges and build success with exciting organization.

  • Coaching and mentoring
  • Budget development
  • Delegation
  • Effective leader
  • Inventory management
  • Employee scheduling
  • Employee reviews
  • Scheduling
  • Staff training/development
  • Client account management
  • Recruitment
  • Relationship building
  • Troubleshooting
  • Cultural awareness
  • Detail-oriented
  • Basic math
  • Analytical skills
Holy Cross High School Louisville, KY, Expected in High School Diploma : - GPA :
  • Used Microsoft Excel to develop a guide for budgets. "Budget Reminders"
  • Used Microsoft Excel to create and then implement a General Manager weekly checklist that required engagement on several platforms and systems.
  • Assisted 4 different properties with 3 different brand affiliations.
  • Assisted 4 General Managers with QA visits from there supporting brand.
  • Brand knowledge for IHG, Home2 Suites by Hilton, Hampton Inn by Hilton and Best Western.
  • Supervised team of 70 staff members.
Work History
Valet Living - Regional Director of Operations
Slatersville, RI, 08/2019 - Current
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Reduced operational risks while organizing sales and data to forecast performance trends.
  • Implemented business strategies by executing online marketing increasing revenue and effectively targeting new markets.
  • Collaborated with General Managers to open and close and how to handle large transactions and manage inventory.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for specific shifts, taking into account customer traffic and employee strengths.
  • Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate restructurings.
  • Trained, coached and mentored staff to support smooth adoption of any new programs.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Improved productivity while reducing staffing and operational costs by 30%
  • Discovered areas of improvement by generating operational and sales reports.
  • Managed, trained and motivated GSRs and Management to continuously improve knowledge and abilities in hospitality field.
General Hospitality Services - General Manager Holiday Inn Express
City, STATE, 09/2015 - 08/2019
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Evaluated and enhanced customer service programs to strengthen operations and achieve targeted corporate metrics.
  • Trained, coached and mentored staff to support smooth adoption of several new programs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Evaluated and enhanced payroll programs to strengthen operations and achieve optimal results.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Implemented innovative programs, including quarterly "staff fun" program to increase employee loyalty and reduce turnover.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Received one of IHG's most recognized awards 2018
James Hotels - General Manager Best Western
City, STATE, 09/1996 - 09/2015
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw day-to-day operations of brand new, 150 room hotel with staff of 30-40 employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Streamlined process, budgets, and procurement strategies, leading to 20% bottom-line improvement.
  • Provided services efficiently and with high level of accuracy.
  • Overhauled existing technical systems through execution of system upgrade for payroll, preventative maintenance, accounting, etc.
  • Received numerous Best Western's Director Awards for achieving high QA scores.
  • Voting Member

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Resume Overview

School Attended

  • Holy Cross High School

Job Titles Held:

  • Regional Director of Operations
  • General Manager Holiday Inn Express
  • General Manager Best Western


  • High School Diploma

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