regional director of operations resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Knowledgeable Operations Director with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

  • Problem solving
  • Strategic Planning
  • Quality Assurance
  • Employee Orientation
  • Project Planning
  • Property Management
  • Event planning
  • Budgeting
  • Customer service
  • Google Suite
  • Office Management
  • Management
  • Program Management
  • Change Management
  • Business Development
  • CRM & Hubspot Training
06/2021 to Current Regional Director of Operations Cedarhurst Senior Living | Mequon, WI,
  • Manage projects and proactively adjust goals and timeline
  • Track and maintain short term and long term revenue and productivity goals
  • Organize, build, and manage multiple teams
  • Monitor trends and performance of projects and locations
  • Maintain and enforce policies and protocols across many departments
  • Advise senior management of any developments and action plans
  • Directly oversee managers at 20 plus locations in Atlanta,Dallas Fort-Worth and Houston regions
  • Train and develop management team in all procedures and management expectations
  • Oversee process of new client onboarding and departure of former clients
  • Negotiate contracts for personal and retail clients
  • Create proposals and execute agreement leases using CRM software
  • Train all operations employees on CRM and HubSpot software
  • Schedule bulk orders and communicate with vendors and negotiate prices with those vendors
  • Create and manage expense report for myself and for upper level executive team
  • Email and mail invoices and reminders to clients to obtain payments within expected deadlines
  • Performed data analysis and reported financial data to CEO
  • Act as escalation contact for management, internal departments, and customers for issues
  • Coordinate and successfully organize wide variety of events
  • Propose effective layouts for events and coordinate staff management, event logistics, and internal/ external communication functions throughout event life cycle
  • Generate risk management reports and present findings and proposed solutions to senior management and CEO
  • Conduct performance reviews and contribute to performance feedback for staff
  • Administer processes for employee interviewing, hiring, as well as other departure processes
  • Created, integrated, and implemented policies and procedures due to COVID-19
06/2021 to 02/2022 Senior General Manager Compass Group Usa Inc | Thomasville, GA,
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
  • Promotion of Property through outside marketing campaigns
  • Oversee process of new client onboarding and departure of former clients
  • Performance of showings to interested applicants
  • Relationship building in local community
  • Management of onsite tenets including but not limited to rent collection, legal proceedings, community rule enforcement, etc
  • Budget management and financial reporting
  • Provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness
  • Acts as first point of engagement with colleagues and visitors alike, creating warm, supportive atmosphere that enhances workplace experience
  • Maintains tenant, vendor and property files, including insurance certificates, lease abstracts, etc
  • In accordance with prescribed standards
  • Works with Building Technician staff and vendors to compile a list of maintenance items
  • May open work orders
  • Coordinates and monitors status of work assigned to vendors
  • Coordinates tenant events and appreciation
  • Assists with publication and distribution of tenant newsletter
  • May initiate rent collections correspondence and phone contact with tenant where permitted by state regulations
  • Assists with budget preparation by researching costs for supplies and services and obtaining bids as directed
  • Comply with bid process guidelines
  • Assists with preparations of monthly and quarterly management reports.
12/2018 to 05/2021 Special Education Assistant Coordinator Dentsu Aegis Network | Miami, FL,
  • Manage a portfolio of campus to implement effective special education services and programs that lead to strong academic and behavioral achievement outcomes for ALL students
  • Analyze, respond to, and communicate special education student group data to key stakeholders with clarity and urgency
  • Use data-driven approaches to develop, monitor, and improve specialized programs across the region
  • Champion compliance at schools by evaluating IEPs, 504 plans, behavior intervention plans, and collaborating with school site leadership teams to ensure that these resources support student achievement and are implemented with fidelity
  • Create and deliver practice-based professional development to improve student services systems and structures at the regional and school level
  • Assists teachers with the development of IEP and BIP goals and objectives
  • Provides guidance on the implementation of research-based instructional strategies for students with disabilities in content areas Generates student/teacher/paraprofessional projections for the coming year with the Director
  • Provides support in the use of the SPED data management system
  • Attends complex ARD/IEP meetings including those involving parent advocates/attorney
  • Responds to parent complaints, concerns, and or requests
  • Assists in programming for students as needed specifically when issues with related services or outside agencies are involved School Climate
12/2015 to 07/2018 Quality Assurance Analyst Houston Independent School District, Facility Services | City, STATE,
  • Implements smart energy procurement and energy efficiency projects for all campuses and administrative areas such as Energy Resources and Training, Retro- Commissioning, Water Conservation,
  • Electricity Savings Steps, Energy Performance Contracting, Single Steam Recycling Community
  • Engagement and LEED Green Building Certifications
  • Develop service blueprint that tracks ongoing nature and status of problem, meet and review measures that lead to problem resolution
  • Responds to customer inquiries (campus visitations, inspections, meetings, vendor/contractor intervention) by documenting measures designed to dispose of negative or unfavorable surveys
  • Determine best practices designed to address and resolve complaints and oversee improvement standards
  • Develop, monitor, maintain and disseminate clear and concise resource information threat measure deficiencies, initiate remedies that support improved quality services
  • Collaborates with vendors, school based administrators, various HISD Departments and other CFS staff as needed regarding concerns and issues.
05/2013 to 12/2015 Auction Coordinator / General Clerk II Houston Independent School District | City, STATE,
  • Processes Paperwork and schedules all schools and departments furniture and technology removal and delivery
  • Assist in school furniture and technologies retire and recycle
  • Maintain general office and departmental, school files, following -up on misplaced, misdirected, or misfiled materials
  • Processes and documents files in accordance with established procedures and monitors to assure completion
  • Coordinate, create, and lead the auction (vehicle, furniture, heavy equipment, etc.) manage reservations of auction numbers
  • Keep up all data related to the auction Answers, screens and directs incoming calls.
04/2006 to 11/2012 Director, Assistant Director Erinn's Heart Learning Academy | City, STATE,
  • Maintain the facility in accordance with NC licensing standards
  • Maintain center records (includes emergency drills; building, fire and sanitation inspections)Develop and update personnel and operational procedures
  • Represent the center in the community and act as a liaison with other agencies
  • Staffing /Interviewing and hiring qualified staff
  • Providing appropriate orientation and training
  • Supervising staff on an on-going basis, including the development of work plans.
  • Locating appropriate training opportunities and making accommodations for staff to attend
  • Scheduling to maintain an efficient number of staff to meet the center's needs.
Education and Training
Expected in 05/2023 to to Bachelor of Science | Elementary Education and Special Education Grand Canyon University, , GPA:
Early childhood education
Expected in 01/2009 to to | Houston Community College, , GPA:

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Resume Overview

School Attended

  • Grand Canyon University
  • Houston Community College

Job Titles Held:

  • Regional Director of Operations
  • Senior General Manager
  • Special Education Assistant Coordinator
  • Quality Assurance Analyst
  • Auction Coordinator / General Clerk II
  • Director, Assistant Director


  • Bachelor of Science

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