Regional Director Of Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Regional Director of Operations with 16 years in the senior care industry: Multi-campus and Multi-state, Five years start-up Medicare skilled care, 4 years Medicare home health, RN Certification in Rehabilitation and Geriatric Nursing, Dementia Care Practitioner (CDP), who is looking to take the next step to Vice President to make an impact by providing a positive Value-based Culture that balances accountability with joy and cultivates team members’ growth and produces positive outcomes.


Gallup Strengths:

Strategic, Arranger, Achiever, Self-Assurance, Futuristic, Relator


  • Operational Leadership
  • Process Improvement
  • Staff Management
  • Budgeting
  • Performance Monitoring
  • Employee Training
  • Continuous Improvements
  • Strategic planning and execution
Work History
02/2013 to Current Regional Director of Operations Valet Living | Viera, FL,
  • Senior Living Regional Operations-Current 8 years.
  • Successfully plan, develop, and lead company operations for up to 18 buildings and 12 campuses.
  • Developed and in the process of implementing Dementia Care Memory Unit continuing education for staff.
  • Created and implemented new mentor program for my region to develop leadership in front line staff.
  • Mentor program helped decrease turnover 5% in front line staff in 2020 while experiencing a Pandemic.
  • Developed and implemented new Holistic Wellness program that includes the 7 areas of wellness for region that increased training, knowledge and skills of Life Style Coordinators.
  • Implemented team building for Admin and DON that decreased DON turnover 25% from 2019 to 2020.
  • Manage over 270 staff members and act as a mentor for employees looking to progress in their career.
  • Wellness promotion with our team, organized a 5k at which all Administrators and DON’s participated.
  • Developed and implemented an interdisciplinary wellness team with a focus on discharges and readmissions.
  • 17% decrease in discharges in one quarter.
  • Created a new revenue source that increased utilization of therapy by 339 visits first 2 quarters of implementation.
  • Awarded Customer Excellence Award for 2017.
  • 5 years Resident and Family Overall Satisfaction survey 95-96%.
  • Consistently positive Ebitdam results.
  • 2020 one of two regions that have stayed above budgeted census and positive Ebitdam during Covid pandemic.
  • 2020 DSO of 2 days.
  • Improved operational procedures to increase efficiency and profitability while controlling costs such as labor and .
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
01/2008 to 02/2013 Nursing Home Administrator Prestige Healthcare | Carroll, OH,
  • Opened and managed a long-term care skilled community for an award winning 385 bed hospital system.
  • 5 Star rating.
  • Made US News List of Top Nursing Homes.
  • Referrals due to quality of care led to an 18 month waiting list for private beds.
  • Medicare beds 95% census.
  • Implemented Leadership training for all staff.
  • Developed Interdisciplinary Team that focused on Wellness for our residents and achieving functional goals.
  • Developed policies and procedures for new Medicare skilled unit.
  • Created the culture for therapists, floor staff, and nursing staff to successfully and productively collaborate with hospitals Executives.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Implemented on-site clinicals for nursing and pharmacy students for specialty in Geriatrics
01/1991 to 01/2008 Senior Care Program Director/Rehab Case Manager Valet Living | Virginia Beach, VA,
  • Worked with Kimberly/Gentiva/Kindred Care in many different roles through on and off through these years.
  • Began as Case Manager then managed the Rehab Program, was a Clinical Coordinator (sales) and the most recent was Senior Program Director.
  • Implemented a new geriatric-based nursing program to partner with specialized therapy.
  • Developed and implemented training programs for approximately 50 staff.
  • Managed Senior Care Options and coordinated with the Safe Strides therapy program.
  • Completed department-level budget monitoring, statistical analysis and other administrative functions to ensure success.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Reviewed caseload of patients for length of stay, care and services to perform outcomes monitoring and variance analysis.
  • Participated in professional growth programs to support special education improvement efforts.
  • Worked with different disciplines to provide cohesive care to patients.
04/2000 to 08/2003 Regional Director of Operations Vintage Management | City, STATE,

· Responsible for operations for facilities in multi-building, multi-state region ranging from 75 units to large CCRC of up to 125 residents in the ALF

· Developed and implemented nursing policies and procedures for all states

· Developed and implemented training for Director of Nurses

· Oversee/supervise on routine basis, on-site Executive Directors, Nursing, Housekeeping, Maintenance, and Dietary Departments operations in six facilities multi-state

Expected in | Business Wesleyan , Lincoln, NE, GPA:
  • Majored in Business Administration, 120 hours of study
Expected in 05/1989 Associate of Science | Nursing Kentucky State University, Frankfort, KY GPA:

Certification in Rehabilitation and Geriatric Nursing

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Wesleyan
  • Kentucky State University
Job Titles Held:
  • Regional Director of Operations
  • Nursing Home Administrator
  • Senior Care Program Director/Rehab Case Manager
  • Regional Director of Operations
  • Associate of Science

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