Motivated leader and coach who brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of the health, fitness and beauty industry. I know how to relate business practices to achieve results and market under all conditions.
Regional Operations Director for South Florida and Califorina.
Drive success through coaching and development of Center Managers, Assistant Managers, and associates.
Support Managers as a resource to help each inspire the success in their centers.
Supporting Managers with day-to-day store operation.
Monitoring store performance to address opportunities affecting the location's profitability and improve through coaching and development using action plans.
Maintain all centers to regional and network minimums for each key performance indicator while reaching volume results.
Assist Managers in recruiting top talent for their locations.
Establishing benchmarks for each center's management teams and implementing policies and programs that will help those teams achieve their goals.
Determine the operational practices of all stores, ensuring each runs smoothly to meet budget and sales goals.
Previous Performance —
• #1 in retail conversion for 2019, #3 in 2020.
• Top 3 all of 2019-2020 for retail and prebook.
• Top 10 consistently MOM in Wax Pass Sales, Retail, Prebook, and Services Per Ticket. 2018-2020
• Top 10 consistently in product promotions. 2018-2020
• Top 10 consistently in revenue increases. 2019-2020
• Maintained entire year 1 staff — lowest turnover rate. 2018-2021
Developing and coaching talent in a new franchisee location.
Driving results through consistent brand expectations and guest experience standards.
Networking to build traffic to continue increase adjusted sales.
Recruiting high performing associates and developing their individual skill sets.
Building performance standards through consistently maintaining at top of our region with key performance indicators.
Previous Performance —
• #1 in retail conversion for 2019
• Top 3 all of 2019 for retail and prebook.
• Top 10 consistently MOM in Wax Pass Sales, Retail, Prebook, and Services Per Ticket.
• Top 10 consistently in product promotions.
• Top 10 consistently in revenue increases.
• Maintained entire year 1 staff — lowest turnover rate.
Added in Royal Palm Beach and Palm Beach Gardens to District within four months of hire.
Royal Palm Beach (900k+) - One of corporate's top volume locations. Built associate engagement, enhanced guest experience, and drove results focused towards becoming a million dollar center. Increased over +2% LY in adjusted sales and each key performance indicator. Center ended #2 in volume in the district. Trained new center manager who's currently in place.
Boca Raton West (700k+) - One of corporate's Flagship locations. Oversaw this location as their manager to revamp center for a new manager while focusing on regaining associate focus in the brand standards and expectations. Hit +20% over budget and +15% over LY in adjusted sales while seeing an increase of average +30% in each key performance indicator during my time in center. Center gained an increase in associate engagement and overall improvement of guest experience. Trained new center manager for this location to takeover.
Palm Beach Gardens (500k+) -One of corporate's newer locations. Developed and coached a strong team to achieve results. Team consistently finished within the top of corporate centers in key metrics, as well as meeting and exceeding regional/network averages. Began to reach top of the region in wax pass conversion, product per ticket, and retail conversion. Center ended #2 in the region for our mystery shops based on center standards and guest experience. Achieved the highest increase out of all corporate centers to LY in adjusted sales at +74% and as well as highest increase to budget at +37%.
Deerfield Beach (500k+) - One of corporate's developing locations. Oversaw location as the manager while managing PGA. A focus on staffing, setting expectations, and building the guest experience. Trained new center manager who's currently in place to take over while multi center managing both locations. Center saw an increase overall in associate engagement, adjusted sales, and key performance indicators against ly and began to meet budgets more consistently.
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