Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Meticulous accounting professional aiming to fulfill Assistant Accountant opportunity to apply 25 years of knowledge and experience. Adept in reconciling invoices, petty cash, expense reports and p-cards. Proficient with accounting software and systems.

Skills
  • Leadership training
  • Capital improvement planning
  • Financial controls implementation
  • Cross-functional team management
  • Operations oversight
  • Customer retention
  • Recruiting and hiring
  • Schedule management
  • Sound judgment
  • Profit and loss accountability
  • Financial administration
  • Purchasing and planning
  • Proficient in Microsoft, accounting software, (i.e. Quickbooks and Nimble.
  • Performance improvements
  • Employee development
  • Supervision and training
  • Cost analysis and savings
  • Time management
  • Inventory purchasing
  • Organizational skills
  • Work ethic
  • Planning
  • Customer service
  • Leadership
  • Report writing
  • Quality assurance standards
  • Customer needs assessment
  • Product management and pricing
  • Inside and outside sales
  • Product merchandising
  • Product and service knowledge
  • Planning and coordination
  • Promotional planning
  • Communication
  • Troubleshooting
  • Problem resolution
  • Basic math
  • Clerical
  • Computer skills
  • Teambuilding
  • Multitasking
  • Decision-making
  • Collaboration
  • Active listening
  • Working collaboratively
  • Data management
  • Reliable and trustworthy
  • Relationship building
  • Microsoft Office
Experience
09/2019 to 07/2021
Regional Director of Operations Valet Living Waxahachie, TX,
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Increased customer base and market share by promoting product through diverse channels.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Trained over 60 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Provided leadership to over 70 employees through coaching, feedback and performance management.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Engaged professionally with several accounts and customers to build rapport and nurture relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
09/2015 to 09/2019
General Manager Dave & Buster's, Inc. Bayamon, PR,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Liaised with cross-functional teams to develop product positioning strategies.
09/1995 to 09/2015
General Manager Dave & Buster's, Inc. Bellevue, WA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Education and Training
Expected in 05/1995
High School Diploma:
Holy Cross High School - Louisville, KY,
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new Manager report that significantly impacted efficiency and improved operations.
  • Negotiated with vendors, saving the company.
  • Led team to achieve increased earnings and recognition from upper management.
  • Improved delivery of Customer Service by mentoring and training, realizing overall increase in customer satisfaction and cost efficiency.
  • Promoted to Regional Director of Operations due to hard work and dedication that achieved my promotion.
Additional Information

I am an ambitious, highly energetic, self starter, that is looking for a new career. I have achieved all goals I have set forth for my Hospitality Career, and I am searching for a company I can grow and create new challenges of exceeding expectations.

Certifications
  • IHG General Manager Training - 2018
  • Hilton General Manager Training -2021
  • Best Western General Manager Training 2010
  • Serve Safe Certified 2020

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Resume Overview

School Attended

  • Holy Cross High School

Job Titles Held:

  • Regional Director of Operations
  • General Manager
  • General Manager

Degrees

  • High School Diploma

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