Meticulous accounting professional aiming to fulfill Assistant Accountant opportunity to apply 25 years of knowledge and experience. Adept in reconciling invoices, petty cash, expense reports and p-cards. Proficient with accounting software and systems.
Skills
Leadership training
Capital improvement planning
Financial controls implementation
Cross-functional team management
Operations oversight
Customer retention
Recruiting and hiring
Schedule management
Sound judgment
Profit and loss accountability
Financial administration
Purchasing and planning
Proficient in Microsoft, accounting software, (i.e. Quickbooks and Nimble.
Performance improvements
Employee development
Supervision and training
Cost analysis and savings
Time management
Inventory purchasing
Organizational skills
Work ethic
Planning
Customer service
Leadership
Report writing
Quality assurance standards
Customer needs assessment
Product management and pricing
Inside and outside sales
Product merchandising
Product and service knowledge
Planning and coordination
Promotional planning
Communication
Troubleshooting
Problem resolution
Basic math
Clerical
Computer skills
Teambuilding
Multitasking
Decision-making
Collaboration
Active listening
Working collaboratively
Data management
Reliable and trustworthy
Relationship building
Microsoft Office
Experience
09/2019 to 07/2021
Regional Director of Operations Valet Living – Waxahachie, TX,
Assigned work to employees based on project requirements and individual team member strengths.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Motivated and supported field workers completing work to increase work quality and team productivity.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
Generated reports to assess performance and adjusted workflows to realign with targets.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Increased customer base and market share by promoting product through diverse channels.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Trained over 60 employees on business principles, best practices, protocol and system usage.
Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
Provided leadership to over 70 employees through coaching, feedback and performance management.
Formed and sustained strategic relationships with clients.
Identified client business and operational needs and introduced services to provide solutions.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Assessed team proficiencies, identifying and targeting areas for improvement.
Implemented effective customer service surveys to encourage feedback.
Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
Generated daily operational and sales reports for corrective action or continuous improvement.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Engaged professionally with several accounts and customers to build rapport and nurture relationships.
Monitored progress by establishing plans, budgets and measuring results.
Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
09/2015 to 09/2019
General ManagerDave & Buster's, Inc. – Bayamon, PR,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Facilitated monthly workshops to share best practices to optimize productivity.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Liaised with cross-functional teams to develop product positioning strategies.
09/1995 to 09/2015
General ManagerDave & Buster's, Inc. – Bellevue, WA,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Tracked monthly sales to generate reports for business development planning.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Education and Training
Expected in 05/1995
High School Diploma: Holy Cross High School - Louisville, KY, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created highly effective new Manager report that significantly impacted efficiency and improved operations.
Negotiated with vendors, saving the company.
Led team to achieve increased earnings and recognition from upper management.
Improved delivery of Customer Service by mentoring and training, realizing overall increase in customer satisfaction and cost efficiency.
Promoted to Regional Director of Operations due to hard work and dedication that achieved my promotion.
Additional Information
I am an ambitious, highly energetic, self starter, that is looking for a new career. I have achieved all goals I have set forth for my Hospitality Career, and I am searching for a company I can grow and create new challenges of exceeding expectations.
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