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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
  • Seasoned Regional Director of Operations, knowledgeable about administrative operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Goal-driven Operations Supervisor with more than 8 years of progressive executive experience. Exceptional business acumen, administrative strengths and program management abilities. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.
Skills
  • Operations oversight
  • Financial controls implementation
  • Capital improvement planning
  • Customer retention
  • Cross-functional team management
  • Financial administration
  • Supervision and training
  • Employee development
  • Cost analysis and savings
  • Profit and loss accountability
  • Schedule management
  • Performance improvements
  • Recruiting and hiring
  • Purchasing and planning
  • Compensation/benefits administration
  • Organizational skills
  • National account management
  • Mergers and Acquisitions
  • Market trends and analysis
  • Contract review
  • Fluent in French, German, Italian, Portuguese
  • Strong proposal writer
  • Staff development
  • Legal implications knowledge
  • Contract negotiation expertise
  • Portfolio and finance management
  • Business growth and marketing strategies
  • Public speaking
  • Budget oversight
  • Trend Identification and Forecasting
Experience
09/2016 to 02/2020
Regional Director of Operations Abm Garland, TX,
  • Seasoned Regional Director of Operations, knowledgeable about administrative operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Goal-driven Operations Supervisor with more than 8 years of progressive executive experience. Exceptional business acumen, administrative strengths and program management abilities. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.
02/2012 to 03/2016
Store Manager The Cato Corporation Atlanta, GA,
  • Vineyard Vines store manager whose career with high end, luxury retailers has been distinguished by accelerated advancement, awards and goal-surpassing performance-to-plan.
  • Successful in both startup and turnaround management roles.
  • Responsible for negotiating a $50Million Dollar partnership with The University of Tennessee and Vanderbilt University in 2013.
  • In 2014 this became a part of every single SEC school. At my departure in 2016 it had generated a net worth of $500 Million Dollars.
  • Propelled store to #1 in sales and customer satisfaction company-wide while simultaneously lowering shrink and staff turnover to all-time lows.
  • Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by extensive retail management training.
  • Through principles and direct development MY team was the bestselling unit company wide throughout my tenure.
  • Managed staff activities.
  • Managed store and daily cash deposits.
  • Managed the scheduling, recruiting, hiring and training of new store employees.
  • Supervised employees to maintain goals to meet corporate objectives.
  • Trained and mentored all staff.
  • Tracked sales performance.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Boosted sales by 235% by cultivating customer rapport and delivering superior customer service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Produced top sales across Southeast region eight quarters through effective planning and implementation of key initiatives.
  • Oversaw store merchandising, brand exposure and product availability.
  • Participated in regional trade shows.
  • Collaborated with Target Inc. to improve performance and grow sales.
  • Cultivated positive rapport with associates and team leadership.
12/2009 to 02/2012
Assistant Store Manager Giant Eagle, Inc. Heath, OH,
  • Lead in recruiting, hiring, training, and coaching to develop top sales performing employees.
  • Assisted management with applicant screening process.
  • Tracked performance data for assigned area (e.g. Best sellers, space allocation, etc.) and made necessary adjustments to drive productivity and efficiency.
  • Applied all knowledge of Retail KPIs to make commercial decisions that drove achievement of established sales targets as based by the district.
  • Provided continuous feedback and coaching to improve individual and store performance.
  • Assisted the Store Manager in the daily operation of the store and took responsibility for the store in the absence of the Store Manager.
  • Assisted the Store Manager in prepari
  • Was a vocal part in our team growing from 20+ employees, 8 full time, in a 1,400sq building to an exponential growth which saw our staff grow to 80+ employees in an 8,000sq brand new building, built by negotiating with our cofounders that I undertook.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Initiated on-time, under-budget project management to optimize performance.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Managed special projects through effective emergency resolution.
  • Motivated employees to share ideas and feedback.
06/2008 to 12/2009
Store Associate Curaleaf Bradenton, FL,
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 05/2020
MBA: Business Administration
Yale University - New Haven, CT,
GPA:
Expected in 05/2016
BBA: Business Administration
The University of Tennessee - Knoxville, TN,
GPA:

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Resume Overview

School Attended

  • Yale University
  • The University of Tennessee

Job Titles Held:

  • Regional Director of Operations
  • Store Manager
  • Assistant Store Manager
  • Store Associate

Degrees

  • MBA
  • BBA

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