(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly driven Multi-Unit Leader successful at implementing. Focused on performance excellence, driving growth. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Results-driven [Job Title] bringing demonstrated record of progressive growth and accomplishment in [Type] industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

  • Operations Management
  • Sales Planning & Management
  • Networking
  • Consultative and relationship selling
  • Project Management
  • Multi-unit operations management
  • QA Performance and Compliance Adherence
  • Team Building & Leadership
  • Communications & Engagement Techniques
Education and Training
Texas Southmost College Brownsville, TX Expected in 12/2022 Associate of Applied Science : Business Administration And Management - GPA :
  • OSHA 30 Const. & Safety Training - Issued 9/2020
  • American Heart Association Basic Life Support (CPR & AED) - eCard Exp 11/2022 eCard 205507534295
Abm - Regional Director of Operations
Marshalltown, IA, 01/2016 - 06/2020
  • Provided Multi-Unit Leadership, guidance and support to regional developer team, 16 multi unit management teams, 26 managers and 8 regional associates in the Houston Metropolitan, College Station and Waco areas.
  • Supported regional growth and expansion of 15 new locations in three years, increased the by 36% totaling to 42 locations by 2020.
  • Leveraged Project Management experience to open the region's first local training center driving down training costs. Reduced training fees by 83% and increased workforce by 100 stylists in 2020.
  • Developed and established the HR Program for the hiring and professional development of Regional Associates.
  • Served a primary contact and liaison between corporate team, vendors and Houston Region. Assisted Houston COOP BOD with execution of local regional campaigns & meeting support.
  • Networked with industry leaders, businesses, cosmetology programs to open new business opportunity for recruitment and revenue growth leading to high brand visibility.
  • Collaboration efforts between 3rd Party SEO vendors, corporate marketing team and regional team to increase marketing support for franchise owners on market spend analysis and ROI.
  • Provided support and executed regional promotional initiatives to include distribution of marketing collateral, coordination and attendance of trade shows, industry events, social charity events, career fairs, College presentations & recruitment events, and corporate marketing television segments and events.
Delta Apparel, Inc. - Bilingual Call Center Manager
Miramar Beach, FL, 01/2009 - 03/2011
  • Developed Inbound Bilingual CSR Program for client, Citi Mortgage to provide customer service and identify caller, resolve reason for call and direct calls to Mortgage Specialists and resources.
  • Executed client’s processes, procedures and policies, translated procedures to Spanish and created strategic mapping for In-Bound Process.
  • Hired, trained and developed team of 18 to effectively resolve calls in adherence protocols
  • Developed quality assurance standards and established targets for all staff.
Pocket Communications - Customer Service Manager
City, STATE, 04/2002 - 05/2004
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained on sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Afni Inc. - Sales Skill Development Associate
City, STATE, 10/2000 - 05/2002
  • Supported all sales team members to drive growth and development through live call monitoring to provide real-time feedback and lead by example.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Attended staff and management weekly meetings to provide updates, trends, analysis and weekly recap.
  • Conducted Sprint Sales trainings for new associates as part of on boarding and supplemental coaching to further develop sales skill set.
  • Promoted to Sales Skills Development Associate my first year as manager.
  • Promoted to Bilingual Inbound Manager my first year as bilingual Sprint Repair CSR for Sprint Residential Services. Consecutive top sales for two quarters.
Activities and Honors
  • Member, Houston Community College Advisory Board Committee Member 2018-2020
  • Member, Paul Mitchell Houston Advisory Board Committee Member 2019-2020
  • AFNI Award of Excellence - Manager of the Year

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Resume Overview

School Attended

  • Texas Southmost College

Job Titles Held:

  • Regional Director of Operations
  • Bilingual Call Center Manager
  • Customer Service Manager
  • Sales Skill Development Associate


  • Associate of Applied Science

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