Highly organized, compassionate, meticulous administrator with several years of experience in all aspects of the medical office, front desk office, and corporate operations. Adept with troubleshooting, project management, flexibility, staff management, and skills in all areas of the demands of the operations. Good communicator and planner with strong judgment and critical thinking skills. Adaptive to new environments and thrives in different learning approaches. Always willing to be challenged for further knowledge and growth. Empathetic and always willing to create processes that improve the patient and the operation.
Skills
Team leadership
Process implementation
Effective leader
Organization and Time management
Interpersonal and written communication
Strong verbal communication
Adaptable
Excellent capacity to retain and execute new process.
Risk management process and analysis
Punctual
Flexible
Strategic planning and execution
Budgeting and finance
Work History
Regional Director of Operations, 03/2019 - Current Abm – Lawrenceville, GA,
Oversaw day-to-day operations of four centers following business objectives, and clinical compliance.
Defined, implemented, and revised operational policies and guidelines. Address performance and disciplinary issues.
Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
Monitored budget and utilized operational resources.
Achieved team goals through formalized training plans, coaching, and performance management.
Coordinate facility and equipment maintenance and other vendors.
Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
Interact with patients, review patient feedback, and address patient service issues.
Identify community marketing communities and establishing medical services and professional relationships.
Introduce Telemedicine to the company's scope of practice.
Operated COVID testing site which averaged a volume of 120 per day.
Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Interim Regional Director of Operations , 01/2019 - 03/2019 Bjc Healthcare – Ballwin, MO,
Assure that all centers are open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
Select, train, supervise, and monitor quality and production levels of site staff.
Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
Assure cash drawer is balanced by front desk staff. Prepare and make bank deposits.
Assure staff is adequately trained and equipped to perform their jobs.
Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
Resolve and approve billing holds, financial refunds, and accounting corrections originating centers.
Monitor supply inventories and ensure Clinic Coordinators order all supplies.
Regional Clinical Champion, 03/2018 - 03/2019 Peachtree Immediate Care – City, STATE,
Performed Medical Assistant Skills.
Monitored test accuracy using quality controls.
Created support staff schedules for all centers.
Responsible for medical supply inventory for all centers.
Responsible for support staff training with front desk operations, X-ray, MA clinical skills, DOT physicals, DOT drug screens, and customer service.
Counseling and coaching employees.
Resolve patient complaints.
Lead Medical Assistant, 07/2016 - 04/2018 Smartcare Urgent Care – City, STATE,
Responsible for onboarding new hires.
Responsible for medical supplies.
Executed daily Medical Assistant operations.
Point contact for center.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Education
Bachelor of Science: Biopsychology, Expected in 05/2018 - Oglethorpe University - Atlanta, GA GPA:
Member of the Men's Soccer Program.
Member of the Men's Lacrosse Program.
Member of the Black & Gold Club.
Brother of Sigma Alpha Epsilon.
High School Diploma: , Expected in 05/2013 - Whitewater High School - Fayetteville, GA GPA:
Accomplishments
Successfully presented and now operating Telemedicine service for CRH Healthcare.
Successfully operated a COVID testing site for a year during the pandemic.
Responsible for piloting and executing indoor COVID testing in combination with urgent care operations.
All four centers have scored above the par patient sanctification score.
Establishing clients with Georgia Aquarium and The Coca-Cola Company.
Successfully surpassed all financial goals set by corporate leaders, and have produced the top successful centers in the company per review.
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