regional director of operations resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Forward-thinking Regional Director of Operation with extensive knowledge in LTL. Known for success in transportation industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Skills
Customer Care
Compliance Regulations
Key Performance Indicators (KPIs)
Logistics Processes Planning
Interdepartmental Collaboration
Operational Standards
Route Optimization
DOT Requirements
Managing Terminations
Process Monitoring
Workforce Management
Supply Chain Performance Management
Education
Cuyahoga Community CollegeCleveland, OHExpected in ā āAssociate of Applied Science:Law Enforcement - GPA:
University of AkronAkron, OHExpected in ā āNo Degree:Sociology in Law Enforcement - GPA:
Work History
Capstone Logistics - Regional Director of Operations Canton, MS, 11/2020 - 11/2022
Oversaw day-to-day production activities in accordance with business objectives
Defined, implemented and revised operational policies and guidelines
Achieved team goals through formalized training plans, coaching and performance management
Monitored budget and utilized operational resources
Set team and individual KPIs and provided regular, actionable feedback
Led change and transformation across business areas to deliver benefits and align company resources
Trained and guided team members to maintain high productivity and performance metrics
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Supervised daily operations of multi-million dollar LTL operation
Monitored over 450 employees' day-to-day activities and made plans to rectify issues resulting in 90% outbound service and 85% inbound service standards
Directed strategic workforce planning, performance management, and benefits administration
Created and implemented aggressive action plan to address pressing cost control needs.
Forward Air Solutions - Terminal Manager Indianapolis, IN, 12/2019 - 11/2020
Handled customer complaints and revised process to improve service, boosting customer service scores 85%
Fielded customer complaints and comments and rectified issues
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing
Collaborated with 4-member team to create, modify and implement goals, procedures and policies
Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages
Collaborated with 4-member team to create, modify and implement goals, procedures and policies
Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products
Boosted accuracy in outbound and inbound operations 80% by initiating quality control processes on incoming and outgoing freight
Directed and monitored tracking, routing and dispatching transportation vehicles
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers
Duties include but not limited to all terminal responsibilities involving supervision of staff, training and development of outbound operation
Brought 3rd largest city operation to 98% contribution to service with goal of 94%
Improved bills per hour goal from 1.2 to 1.70 daily with goal of 1.64
Identified inefficiencies and made recommendations for process improvements
Managed payroll and time and attendance systems
Processed rehires, transfers, terminations, garnishments and withholdings
AC, Central Transport - Breakbulk Manager City, STATE, 05/2006 - 09/2016
Monitored security issues and kept shrinkage low
Directed and supervised staff performance
Recognized for exceptional shift performance
Mentored, coached and trained 90 team members
Led regular stand-up meetings, events and continuous improvement projects with measurable goals
Maintained and enforced safe and clean working environment at all times
Supervised production schedules, production quality and on time delivery
Diligently maintained safety and quality standards
Trained, developed and counseled employees to develop high performing team.
Yellow Transportation - Operations Supervisor City, STATE, 05/2000 - 05/2006
Evaluated team member performance and productivity, provided feedback and implemented corrective actions
Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
Monitored and maintained on-time delivery, reliability, service and performance
Planned and established transportation routes, work schedules and operator assignments
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Handled day-to-day shipping and receiving overseeing more than 5000 packages per day
Trained new staff on job duties, company policies and safety procedures for rapid onboarding
Skills
Customer Care
Compliance Regulations
Key Performance Indicators (KPIs)
Logistics Processes Planning
Interdepartmental Collaboration
Operational Standards
Route Optimization
DOT Requirements
Managing Terminations
Process Monitoring
Workforce Management
Supply Chain Performance Management
Work History
Central Transport, LLC- Regional Director of Operations Brook Park, OH11/2020 - 11/2022
Oversaw day-to-day production activities in accordance with business objectives
Defined, implemented and revised operational policies and guidelines
Achieved team goals through formalized training plans, coaching and performance management
Monitored budget and utilized operational resources
Set team and individual KPIs and provided regular, actionable feedback
Led change and transformation across business areas to deliver benefits and align company resources
Trained and guided team members to maintain high productivity and performance metrics
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Supervised daily operations of multi-million dollar LTL operation
Monitored over 450 employees' day-to-day activities and made plans to rectify issues resulting in 90% outbound service and 85% inbound service standards
Directed strategic workforce planning, performance management, and benefits administration
Created and implemented aggressive action plan to address pressing cost control needs.
Central Transport, LLC- Terminal Manager Brook Park, OH12/2019 - 11/2020
Handled customer complaints and revised process to improve service, boosting customer service scores 85%
Fielded customer complaints and comments and rectified issues
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing
Collaborated with 4-member team to create, modify and implement goals, procedures and policies
Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages
Collaborated with 4-member team to create, modify and implement goals, procedures and policies
Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products
Boosted accuracy in outbound and inbound operations 80% by initiating quality control processes on incoming and outgoing freight
Directed and monitored tracking, routing and dispatching transportation vehicles
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers
Monitored employee performance and productivity.
Central Transport- Terminal Manager Youngstown, OH01/2018 - 12/2019
Handled customer complaints and revised process to improve service, boosting customer service scores 90%
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing
Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products
Boosted accuracy in outbound and inbound operations 90% by initiating quality control processes on incoming and outgoing freight
Directed and monitored tracking, routing and dispatching transportation vehicles
Monitored employee performance and productivity
Hired, trained and educated 20+ new employees to improve company performance and efficiency
Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Central Transport, LLC- Outbound Manager/ Dispatcher Brook Park, OH09/2016 - 12/2017
Duties include but not limited to all terminal responsibilities involving supervision of staff, training and development of outbound operation
Brought 3rd largest city operation to 98% contribution to service with goal of 94%
Improved bills per hour goal from 1.2 to 1.70 daily with goal of 1.64
Identified inefficiencies and made recommendations for process improvements
Managed payroll and time and attendance systems
Processed rehires, transfers, terminations, garnishments and withholdings
AC, Central Transport- Breakbulk Manager Brook Park, OH05/2006 - 09/2016
Monitored security issues and kept shrinkage low
Directed and supervised staff performance
Recognized for exceptional shift performance
Mentored, coached and trained 90 team members
Led regular stand-up meetings, events and continuous improvement projects with measurable goals
Maintained and enforced safe and clean working environment at all times
Supervised production schedules, production quality and on time delivery
Diligently maintained safety and quality standards
Trained, developed and counseled employees to develop high performing team.
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