LiveCareer-Resume

regional director of operations resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in various healthcare sectors and corporate office operations.

Veteran Regional Director with top-level skills in supervision and process improvement. Likeable personality and customer-focused background coupled with expertise in operations management. Ready to tackle new challenges and build success with exciting organization.

Skills
  • Profit improvements
  • Staff Management
  • Training and mentoring
  • Budgeting
  • Process improvements
  • Electronic health records
  • File and record management
  • Documentation and reporting
  • Relationship building and retention
  • Targeted marketing
  • Personnel development
  • Supervision
Education
University of Phoenix Tempe, AZ Expected in No Degree : Health Administration - GPA :
Bronx Community College of The City University of New York The Bronx, NY Expected in No Degree : Prenursing Studies - GPA :
St. Raymond Academy The Bronx, NY, Expected in 06/1989 High School Diploma : - GPA :
Certifications
  • Public Notary ID #131939367 Comm Exp 3/20/2023
  • BLS # 215419555772 Exp 3/2023
Work History
Abm - Regional Director of Operations
White House, TN, 05/2017 - 10/2021
  • Oversaw day-to-day operations in accordance with business objectives.
  • Supported regulatory compliance by overseeing quarterly/ annual audits to verify protocol adherence.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interviewed and hired strong candidates for team openings. Maintained low turnover which helped build employee trust and loyalty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Increased different business lines in the 15 centers by over 15% than the corporate budget by establishing goals, overseeing performance and holding the Center Managers accountable for the marketing in their centers over a period of six months.
  • Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Produced monthly powerpoint which entailed regional budget information, open positions, marketing events, net promoter scores for each center and action plans as needed for presentation to senior corporate team.
Crunch - Master Trainer
Florence, KY, 06/2016 - 10/2019
  • Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Chaired instructor training and annual center audits- traveling across the country to conduct audits with my counter part, communicating current progress towards success rate of passing grades on instructor exam and center audits to senior management.
Harris County Dept Of Education - Center Manager
Houston, TX, 05/2015 - 05/2017
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $5M annual budget and supervising 30 employees.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Cross-trained existing employees to maximize team agility and performance.
Vizio - Office Manager
Forney, TX, 07/2011 - 04/2013
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Developed standard operating procedures for all administrative employees.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw operations by managing activities related to medical office/ spa, training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.
  • Submitted electronic/paper claims documentation for timely filing.
  • Reviewed provider coding information to report services and verify correctness.

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Resume Overview

School Attended

  • University of Phoenix
  • Bronx Community College of The City University of New York
  • St. Raymond Academy

Job Titles Held:

  • Regional Director of Operations
  • Master Trainer
  • Center Manager
  • Office Manager

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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