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regional director of operations resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Ready to offer exceptional leadership and planning abilities to take on new role at Amedisys Home Health. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Home Health standards and market trends. Versatile Regional Director of Operations with proven abilities across in organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Home Health. Focused Director of Operations with 7 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures to nurture relationships with customers.

Skills
  • Recruiting and hiring
  • Employee development
  • Financial administration
  • Sound judgment
  • Cost analysis and savings
  • Profit and loss accountability
  • Supervision and training
  • Schedule management
  • Performance improvements
  • Problem resolution
  • Team building
  • Customer service
  • Organization
  • Strategic planning and execution
  • Process improvements
  • Delegation
  • Coaching and mentoring
  • Effective leader
  • Staff training/development
  • Cultural awareness
Education
Meridian Community College Meridian, MS Expected in Associate of Science : Nursing - GPA :
Work History
Oak Street Health - Regional Director of Operations
Berwyn, IL, 02/2019 - Current
  • Participated in Management of care centers in the absence of Director or Clinical Manager.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Engaged professionally with Care center staff to build rapport and nurture relationships.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Provided documentation of processes to comply with regulations and company policies.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Kaman Corporation - Director of Operations
Gilbert, AZ, 07/2015 - 02/2019
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Generated reports to assess performance and make adjustments.
Phillips And Jodran - Surveyor
South Bay, FL, 07/2010 - 07/2015
  • Communicated with Health Care Facility staff and patients in order to gather information to analyze approach on following policies and regulations.
  • Presented gathered information and deficiencies identified to leadership of each facility.
  • Organized and presented on Conditions of participation for infection control, Hospice, Home Health and Hospital leadership meetings.
  • Gathered, organized, and modeled data for reports and presentations.
  • Transcribed sensitive documents with complete confidentiality.
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Enforced compliance with government regulations and company policies.
  • Communicated with patients, ensuring that medical information was kept private.
  • Prepared reports detailing findings of inspections, investigations, and tests.
Howard University Hospital - Clinical Nurse Manager
Washington, DC, 12/2002 - 07/2010
  • Oversaw nursing operations for 52-bed Telemetry unit with a multi-disciplinary staff.
  • Contributed to nursing assessments, certified nursing assistant training and orientation programs.
  • Mentored and coached nursing staff, listening to concerns and providing counsel.
  • Provided strong leadership and guidance to nurses.
  • Promoted team education, audited services, monitored medications and oversaw wound care to meet department and facility objectives.
  • Supervised hiring, training and development of nursing and support staff.
  • Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
  • Conferred with physicians during rounds, advised each on condition of patients and coordinated necessary diagnostic assessments to accomplish patient care goals.
  • Delegated clinical and managerial responsibilities to staff.
  • Completed daily rounds of nursing department while upholding acceptable nursing standards.
  • Handled probationary and annual performance evaluations of all nursing staff.
  • Implemented OSHA and WISHA biohazard safety training and prevention programs for staff.
  • Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
  • Attended facility education workshops and programs.
  • Maintained quality care systems, standards and HIPAA confidentiality.
  • Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
  • Oversaw admissions and discharges and scheduling of nursing staff.
  • Fostered improvement in staff development, personnel training and standards of patient care.
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.

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Resume Overview

School Attended

  • Meridian Community College

Job Titles Held:

  • Regional Director of Operations
  • Director of Operations
  • Surveyor
  • Clinical Nurse Manager

Degrees

  • Associate of Science

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