Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished and energetic professional, with a solid history of achievement in healthcare sales and marketing. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, corporate management, business development and healthcare operations.

  • Budget development
  • Staff training/development
  • Business operations
  • Marketing and advertising
  • Corporate Communications
  • Budgeting and forecasting
  • Startups and turnarounds background
  • Business Development
  • Team management
  • Market Analysis
  • Strategic Planning
  • Risk analysis and management
  • Sales background
  • Clinical Operations
Work History
06/2019 to Current Regional Director of Operations Oak Street Health | Burton, MI,
  • Overseeing 17 care facilities in Southwest Virginia and West Virginia. The care facilities range from skilled nursing facilities, covid-19 units, assisted living facilities, CCRC’s and Inpatient rehabilitation hospitals.
  • Managing a team of 28 geriatric clinical providers including; physicians, nurse practitioners, and physician's assistants. Assisting these providers with their autonomous practice to meet independent goals along with business operations, and strategic growth.
  • Collaboratively working with the VP and /or President to meet monthly, quarterly,and,yearly financial expectations.
  • Working directly with executive directors and corporate leadership to combat challenges such as unplanned discharges, QAPI/QA, antipsychotics reductions, etc.
  • Identifying problems and concerns regarding training and/or compliance. Putting in place training initiatives such as PDPM, Phase 3, SBAR, and more.
  • During my short time at Legacy Care, 10 care facilities have been brought on under my direction in West Virginia, North Carolina, and South Carolina. Financially affecting the company in gross margins of $15 million.
  • Training an entry level entrepreneurship team to focus on practical business development with key focus points being; market inquiry, data analysis, and preparing strategic growth plans.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall financial costs.
  • Assisting clinicians with combating the current challenges our nation is facing with Covid. Working alongside them to ensure that CDC and/or state and federal guidelines are being met with things such as; PPE, isolation precautions and more.
01/2019 to 05/2019 Senior Business Office Manager Acadia Healthcare | Evansville, IN,
  • Upon joining the Greystone team, the building faced severe challenges in regards to Medicaid pending, with approximately $600,000 of uncollected funds. During my time at Greystone, my team and I were able to accomplish a rectifying of $350,000.
  • Along with many other challenges, Greystone lacked policies around admissions and mitigating risks. The corporate ops teams asked me to assist in stabilizing, and to help streamline these policies. The plan rolled out with key focuses around payor sources, clinical acuity, behaviors and psychotropics, admissions documentation, PDPM, and MDS forecasts.
  • Monthly budget analyzation at daily, monthly, quarterly basis with the building administrator to ensure that financial aspirations were being met, and exposures were being minimized.
  • Ensuring that the building’s vent and trach authorizations were current and/or all documentation was submitted to payers.
  • Analyzing cash cash collections and reporting on them on the monthly operations call. Placing initiatives and game plans in place such as rep payee‘s on collections.
  • Monthly financial close out reporting. Monitoring budget forecast with things such as pharmacy ,therapy, labs , and, medicare bad debt.
  • During my time at Greystone gross margins increased by 15% quarterly.
  • Working collaboratively with the CBO, home office, and building leadership to minimize the risk of denials on billing claims. Along with working closely with the insurance payers to provide all information needed to process the claims.
02/2016 to 12/2018 Regional Director of Business Development Promedica Senior Care | Clementon, NJ,
  • Served as interim Regional Director of Operations for a year in transition of sale.
  • Serving as support for the Executive Directors, to litigating risks for the protection of the entire company and facilities.
  • Enforcer of state and federal compliance, and company policy and procedure.
  • During my time at Royal Oaks, financials increased over 14% quarterly.
  • Developed an operational team that was risk mitigating and financially aware, but consistently in movement for long-term and short-term growth.
  • Profit and loss strategic analyzing.
  • Facilities with a payer mix of Med A, manage care, medicaid, and HMO‘S.
  • Overseeing multiple sites. Three skilled nursing facilities, one CCRC, and a 20 bed vent unit.
  • Supporting the operational leadership at the facility level to balance and secure the budgeted financial apprehensions. Roles including; profit and loss analysis, end of month closings, cash collections, and pharmacy/therapy invoice disputes.
  • Staffing cost analytics, and/or PPJ report.
  • Direct focus on payer mix, unplanned discharges, quality assessment, and overall CMS star ratings.
  • Collaboratively working with the regional clinical director to address medical incompetencies in regards to more acute type patients.
  • Convene with business office manager, and administrator in regards to strategies for medicaid pending and cash collections challenges.
  • Worked conjunctively with legal counsel, and nursing consultants, to assist executive directors in constructing plans of action for building tags, and any other state required initiatives.
  • Networking with referral sources such as Emory Hospital, Grady Health System, and Piedmont ATL Hospital and/or others.
  • Assisting CEO/COO on conducting operations yearly budget, and marketing target plans.
  • Coordinating training: stop drop and roll admission, SWOT marketing planning, financial balance, Morning meeting key topics, CRM training, and admission approval tips.
  • As Regional Director of Operations & Marketing, one of my key focus points was to build and manage a team that is evolving with the communities clinical needs.
  • Weekly censes status calls, Monthly Ops calls, and Focus calls.
  • Driving the business development team to proactively respond to census deficits. Strategies including; census focused calling and working the field simultaneously with the marketing director.
07/2014 to 02/2018 Hospital Liaison Royal Oak Management Investment | City, STATE,
  • Communicated with family, pharmacies, hospice care, discharge planners and other professionals to complete seamless transitions.
  • Managing and analyzing census growth
  • Working as the liaison in hospitals
  • Networking throughout the community and other healthcare facilities
  • Providing community experiences to guests such as future residents and families , and/or members of the community.
  • Composing Strategic marketing plans and market analyzation on the pretense of strengths, weaknesses, opportunities, and threats.
  • Assisting the power of attorney and/or resident with admissions and business office paperwork.
  • Providing lunch and learns and dynamic discussions with case management and other acute care personnel, to gain a better understanding of clinical acuity for discharging patients.
  • Working in the greater Atlanta market, allowed me the opportunity to work with some of the leading hospital systems in the nation. Such as; Grady, Emory, and Piedmont Hospital systems.
  • Rebuilding community involvement
  • New referral screening and/or building pre-authorization for payor sources.
Expected in 05/2016 Bachelor of Science | Business Management University of Georgia, Athens, GA GPA:
Expected in 05/2013 Associate of Science | General Studies Wytheville Community College, Wytheville, VA GPA:
Expected in 05/2013 High School Diploma | George Wythe High School, Wytheville, VA GPA:
  • VAMDA Leadership Member
  • Virgina & Tennessee Healthcare Association Member
  • American Saddlebred Horse Association Member
  • United States Professional Horseman’s Association Member

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School Attended

  • University of Georgia
  • Wytheville Community College
  • George Wythe High School

Job Titles Held:

  • Regional Director of Operations
  • Senior Business Office Manager
  • Regional Director of Business Development
  • Hospital Liaison


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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