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regional director of operations resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled and driven Multi Unit Operations Director successful at building and motivating dynamic management teams. I specialize in recruiting, identifying and hiring great talent and follow up with implementing and reinforcing detailed training along with cultivating company culture. This builds management teams and staffs that become highly efficient and productive. Developing managers and leaders trained and mentored to cut company wastes and boost revenue through knowledge of the business, as well as innovative management and sales techniques.

Skills

Top P&L and QSC market and team developer

Business opportunity identifier including on and off site sales

Management, sales and cost potential identifier and implementer

Business operations from payroll to bidding PM and energy contracts

Resource allocation

Troubleshooting specialist

Time management professional

Experience
Regional Director of Operations, 09/2017 to 02/2020
Capital VacationsNew Smyrna Beach, FL,
  • Reviewed financial statements, sales data and activity reports to assess performance levels, identify cost reduction opportunities and service areas in need of improvement.
  • Planned, budgeted and executed business development strategies to bring in new customers, enhance revenues and optimize profits.
  • Developed and implemented successful marketing strategies, increasing restaurants' sales volumes by 60% in 2 years.
  • Prepared financial statements, P&Ls and income statements.
  • Optimized profits by controlling food, paper and labor costs by establishing portion control and quality standards.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing sales goals and financial projections.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Evaluated schedules, orders and forecasts to streamline operational processes.
  • Trained and mentored new managers and taught them to maximize team performance and achieve daily performance objectives.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Identified sales opportunities and implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Compiled data for P&L and GL reports to present to corporate CPA.
  • Negotiated new power, PM and utility contracts cutting out over 50% of the costs.
Training Manager/Training General Manager, 06/2001 to 08/2017
Anheuser-Busch InbevKlamath Falls, OR,
  • Repeatedly led franchise and company in controllable costs and QSC evaluations.
  • Effectively trained general managers and assistant managers in all areas of business.
  • Mentored and trained subordinate managers and team members to succeed and advance with company.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Directed all day-to-day operations of quick casual restaurant facility to provide great food in a safe environment and trained subordinate managers to do the same.
  • Supervised performance of 12-14 managers and staff with goals of improving productivity, efficiency and cost savings.
  • Met and exceeded operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service.
  • Conducted management and staff evaluations and determined staff promotions, realignments with additions and reductions in force as necessary.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Managed scheduling for 10-15 employees to ensure optimal productivity.
Area Manager, 02/1998 to 04/2001
W.G. GrindersCity, STATE,
  • Streamlined operations of 5 restaurant locations by successfully hiring top talent driving productivity.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Analyzed production, quality control and maintenance reports to detect and address production problems.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
  • Maximized branch revenue by training GMs to optimizing daily operations.
  • Planned and developed strategies to increase sales.
Education and Training
Bachelor of Arts: Business And Restaurant Management, Expected in 12/1991 to Ohio State University - Columbus, OH
GPA:

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Resume Overview

School Attended

  • Ohio State University

Job Titles Held:

  • Regional Director of Operations
  • Training Manager/Training General Manager
  • Area Manager

Degrees

  • Bachelor of Arts

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