regional assistant director of administration resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 12 years of experience in business planning, operations and team management. Strong leadership and team-building skills. 12-year verifiable track record of success in leading administrative teams in rapidly changing and high operational tempo environments.
Skills
Administrative Management
Workforce Management/Human Resources
Organization
Strong Communication - verbal and written
HR and IT reporting platforms
Mediation
Agile/Scrum Methodologies
Key relationship management
Microsoft Office expertise
Recordkeeping Accuracy
Work History
Regional Assistant Director of Administration, 09/2019 to 09/2022 Ace Hardware – Greenfield, MA,
Implemented policies and procedures according to standardized DoD, Bureau of Medicine and Surgery and Navy Medicine rules, regulations and instructions
Planned and directed administrative services for Regional Head Quarters, to include records and information management, as well as all administrative office support services
Prepared memorandums, formal correspondence, updated policies and reviewed operational reports and schedules to ensure accuracy and efficiency of processes
Set daily and weekly deadlines for 14 administrative staff to ensure workload completion
Analyzed internal processes to recommend and implement procedural changes to improve business operations for administrative workload completion
Forecasted, planned and controlled budgets for contracts, equipment, and supplies
Established work procedures and schedules to organize daily workload of administrative staff
Managed paper and electronic filing systems by recording information, updating/securing paperwork, and maintaining documents according to established Navy regulations
Meet with departmental leaders and directors to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resource acquisition and space needs
Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance by head-quarters staff and subordinate organizations
Directed internal administrative operations for eight directorates and trained administrative officers on correspondence manual and internal administrative practices
Oversaw technical writing and correspondence before being routed to director or command leadership
Made any additional edits according to director’s guidance and direction
Served as liaison between multiple subordinate commands and director
Scheduled weekly meetings and provided pre-reads as appropriate for informational/decisional briefs for Board of Directors.
Set meeting times and agendas for presentations by internal Directorates and for external subordinate organizations
Consolidated all slides and deliverables prior to Chief of Staff meeting
Preserved relationships with external clinical partners and evaluated training programs to ensure adherence to established Navy education curriculum.
Department Head, 09/2016 to 09/2019 Ace Hardware – Guthrie, OK,
Led cross-functional team of leaders to analyze complex manpower documents and identify issues with attracting potential employees to organization
Managed team of employees, overseeing hiring, training and professional growth of employees
Oversaw timekeeping procedures for accurate processing of payroll hours. Ensured timekeeping was entered accurately and submitted on time
Approved 263 hiring actions annually for civilian technical, professional and host nation workers into healthcare facility from recruitment to evaluations and monetary awards
Trained new hires and managers annually on Human Resource policy, HR Platforms, planning, staff retention, salary structures, manpower needs and timesheet management
Led weekly meetings with Directors of all functional areas to brief and discuss areas of improvement for writing of evaluations and awards
Represented Director while facilitating Tri-Service monthly meeting of military leadership on Okinawa. Solicited speakers, took meeting minutes, prepared slides and created agenda
Investigated and responded to six Congressional Inquiries to address concerns brought up by military and civilian beneficiaries of Navy Medical Treatment Facility (MTF) on behalf of command leadership
Mediated employee and managerial issues and concerns
Suggested disciplinary actions when needed and assisted with corrective measures to address deficiencies.
Collaborated with department personnel to coordinate multifaceted solutions to emerging problems
Department Head, 01/2014 to 09/2016 Naval Hospital Oak Harbor, NHOH – City, STATE,
Assisted in selection of staff through review of resumes, interviews and ensuring eligibility of potential employees into government service
Rewrote position descriptions to upgrade coding staff commensurate to market rates and altered contract requirements to better fit organizational needs to retain talented staff
Maintain responsibility for 60k service treatment, beneficiary and archived medical records
Developed and deployed Defense Organizational Climate Survey resulting in addressing staff concerns and building atmosphere of trust.
IT Department Head, 02/2011 to 12/2014 Navy Medicine Information System, NAVMISSA – City, STATE,
Conducted meetings to establish stakeholder needs and implemented changes accordingly
Oversaw 49 strategic initiatives with 100% reporting rate and assisting in alignment with BUMED and Surgeon General’s goals
Ensured that department heads and directors were held accountable for timelines and quality of work
Tabulated, analyzed and organized data for presentations for Board of Directors and Commanding Officer.
Education
Master of Science: Hospital Administration, Expected in 12/2010 to University of Houston – Clear Lake - Clear Lake, TX, GPA:
Bachelor of Arts: Business Administration, Expected in 08/2005 to American Intercontinental University - , GPA:
Associate of Arts: Business Administration, Expected in 12/2003 to American Intercontinental University - Atlanta, GA, GPA:
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