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referral coordinator resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled Referral Coordinator with 8 years of experience managing referrals for various Medical providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment.

Personable Medical Assistant bringing 15 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Experienced Office Manager and administration professional with 5 years of experience in overseeing wide variety of essential functions in Medical office setting. Optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills
  • Anatomy and Physiology Terms
  • Multi-Line Phone Proficiency
  • Insurance Precertification Processes
  • Accurate Documentation
  • Patient Scheduling
  • MS Office Expertise
  • Effective Customer Communication
  • Customer Support and Assistance
  • People Skills
  • Organizational Skills
  • First Aid/CPR
  • Basic Math
  • Computer Skills
  • Conflict Resolution
  • Reliable and Trustworthy
  • Customer Service
  • Work Ethic
  • Active Listening
  • Relationship Building
  • Team Management
  • Fluent in Spanish
  • Friendly, Positive Attitude
  • Microsoft Office
  • Working Collaboratively
  • PPE Use
  • Team Building
  • Training & Development
Education and Training
Olympia Training Institute Grand Rapids, MI, Expected in 05/2005 Medical Assisting Certificate : Medical Assisting - GPA :
Experience
Adventist Health System - Referral Coordinator
Sacate, AZ, 11/2011 - 05/2019
  • Scheduled appointments for patients via phone and in person.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Managed up to 20 patient referrals daily through multi-line telephone system.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with numerous insurance company representatives.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Fullbloom - Office Manager
Castro Valley, CA, 03/2008 - 11/2011
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Directed team of 2 administrative professionals to meet team needs in fast-paced environment.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately 14 phone calls daily and pleasantly welcomed visitors to office.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Served as central point of contact for outside vendors needing to gain access to building.
Cerner - Medical Assistant
Virtual Florida, FL, 07/2007 - 03/2008
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Measured patient peak flows to improve workflow efficiency.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Helped residents achieve program goals and increase independence.
Languages
Spanish :
Professional
Negotiated :

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Resume Overview

School Attended

  • Olympia Training Institute

Job Titles Held:

  • Referral Coordinator
  • Office Manager
  • Medical Assistant

Degrees

  • Medical Assisting Certificate

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