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referral coordinator resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled Referral Coordinator with 1 years of experience managing referrals for 8 [Industry] providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment. Hardworking and reliable Health Care worker with strong ability in Referrals and direct patient care.

Skills
  • Anatomy and Physiology Terms
  • Multi-Line Phone Proficiency
  • Accurate Documentation
  • Insurance Precertification Processes
  • Patient Scheduling
  • Effective Customer Communication
  • Customer Support and Assistance
  • Well-Trained in [Software]
  • Computer Skills
  • Active Listening
Education and Training
Dr Paul L Kelley Academy Knoxville, TN, Expected in 05/2011 High School Diploma : - GPA :
tennessee tech , Expected in 12/2019 : - GPA :
Certifications
  • CNA License
  • Certified Nursing Assistant
  • TN Department of Health Certification

Claire , Jessica GRACE
100 Montgomery St. 10th Floor

Profession: Nurse Aide
Rank: Nurse Aide

License Number: 196698
Status: Certified

Original Date: 10/25/2019
Expiration Date: 10/28/2023

Experience
21St Century Oncology - Referral Coordinator
Bradenton, FL, 03/2021 - Current
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Managed up to 50+ patient referrals daily through multi-line telephone system.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with numerous insurance company representatives.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Selected by supervisor to train new hires on departmental processes and software.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
Dean Health - Anesthesia Technician
Tipton, MO, 01/2021 - 03/2021
  • Kept work areas and equipment clean and sanitized for optimal protection.
  • Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
  • Coordinated and set up supplies and equipment for planned procedures.
Wesley Homes - CNA
Puyallup, WA, 03/2019 - 03/2021
  • hAssisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in 17-bed Hospital care facility.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Collected and documented vital signs to track current patient conditions.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted over 10 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Provided support with bathing, toileting, grooming, and washing.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Obtained and documented vital signs, collected lab specimens and drew blood under supervision of RN nurse.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Assisted physicians with examinations and patient scans during diagnostic processes.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using MD'S.
Five Below, Inc. - Merchandise Manager
London, KY, 02/2016 - 03/2019
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Gathered and analyzed demographic data based on income, average age and sell-through statistics.
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Maintained records of inventory stock and shrinkage by conducting product audits every [Timespan].
  • Consulted with management and advertising teams to plan optimal promotions.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Increased sales by [Number]% through targeted merchandising plans and stocking of desirable inventory.
  • Organized and prioritized projects.
  • Managed purchases, receipts and documentation of materials and packaging for submission in reports.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Organized shipment paperwork, managed file systems and updated tracking spreadsheets using [Software].
Languages
English :
Professional
Negotiated :

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Resume Overview

School Attended

  • Dr Paul L Kelley Academy
  • tennessee tech

Job Titles Held:

  • Referral Coordinator
  • Anesthesia Technician
  • CNA
  • Merchandise Manager

Degrees

  • High School Diploma

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