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Referral Coordinator Resume Example

Resume Score: 90%

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REFERRAL COORDINATOR
Professional Summary

I am looking for an opportunity to advance within MultiCare where I can grow in a leadership role. I am hard woking, thorough, dependable and kind. I pride myself on being able to work well with and motivate others. I am passionate about process improvement, patient satisfaction and coaching.

Skills
  • Administrative support
  • Staff Management
  • Epic
  • Office organization
  • Accurate Documentation
  • Pre-authorizations
  • Insurance Verification
  • Insurance Knowledge
  • CPT Coding
  • Medical Coding
  • Scheduling
  • Performance improvement
  • Multi-Line Phone Proficiency
  • Notetaking and documentation
  • Patient Care
  • Medical Records Management
  • Electronic Health Records
Work History
Referral Coordinator, 06/2017 to Current
Company Name – City, State
  • Trained staff members on referral and intake process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal referral placement.
  • Processed outgoing referrals for approximately 12 medical providers each day.
  • Worked with Providers to understand referral requirements to ensure proper referral placement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained accurate records on in-progress and completed referrals.
  • Super user for Epic referral work queues
Referral Coordinator, 06/2013 to 06/2017
Company Name – City, State
  • Lead Patient Services Representative alongside with being the Referral Coordinator.
  • Trained staff member on referral and intake process
  • Attended two Crucial Conversation Training
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Processed incoming referral requests each day from medical providers for Urology services.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Worked with patients customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Scheduled new patients and mailed intake forms for upcoming visit.
Patient Services Representative, 04/2011 to 06/2013
Company Name – City, State
  • As the Lead PSR, I supported various administrative duties, trained new hires and assisted with the On Boarding process of new Providers.
  • Super user for Epic and Onbase
  • Staff Scheduling
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked patient demographics, medical information and insurance details to keep information current and to facilitate smooth appointments and payment processing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from patients, providers and various other callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Wrote professional business documents, such as Front Office Policies and Procedures and Referral Workflow.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Balanced, patient schedules and maximum load levels when scheduling appointments.
Flight Attendant, 06/1989 to 08/2011
Company Name – City, State
  • Facilitator for annual Crew Communication and Crew Resource Management training.
  • Lead Flight Attendant for 3-18 Flight Attendants per trip.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights .
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
High School Diploma: 06/1984
WF West High School - City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • WF West High School

Job Titles Held:

  • Referral Coordinator
  • Patient Services Representative
  • Flight Attendant

Degrees

  • High School Diploma : 06/1984

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