Referral Coordinator Resume Example Company Name

REFERRAL COORDINATOR

Professional Summary

I am looking for an opportunity to advance within MultiCare where I can grow in a leadership role. I am hard woking, thorough, dependable and kind. I pride myself on being able to work well with and motivate others. I am passionate about process improvement, patient satisfaction and coaching.

Skills

Administrative support
Staff Management
Epic
Office organization
Accurate Documentation
Pre-authorizations
Insurance Verification
Insurance Knowledge
CPT Coding

Medical Coding
Scheduling
Performance improvement
Multi-Line Phone Proficiency
Notetaking and documentation
Patient Care
Medical Records Management
Electronic Health Records

Work History

Referral Coordinator, 06/2017 to Current
Company Name – City, State

Trained staff members on referral and intake process.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Weighed patient need, provider availability and insurance coverage to determine optimal referral placement.
Processed outgoing referrals for approximately 12 medical providers each day.
Worked with Providers to understand referral requirements to ensure proper referral placement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained accurate records on in-progress and completed referrals.
Super user for Epic referral work queues

Referral Coordinator, 06/2013 to 06/2017
Company Name – City, State

Lead Patient Services Representative alongside with being the Referral Coordinator.
Trained staff member on referral and intake process
Attended two Crucial Conversation Training
Called insurance companies to get precertification and other benefits information on behalf of patients.
Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
Processed incoming referral requests each day from medical providers for Urology services.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Worked with patients customers to understand needs and provide excellent service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Scheduled new patients and mailed intake forms for upcoming visit.

Patient Services Representative, 04/2011 to 06/2013
Company Name – City, State

As the Lead PSR, I supported various administrative duties, trained new hires and assisted with the On Boarding process of new Providers.
Super user for Epic and Onbase
Staff Scheduling
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Checked patient demographics, medical information and insurance details to keep information current and to facilitate smooth appointments and payment processing.
Responded to correspondence from insurance companies to verify patient's coverage.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered telephone calls to field inquiries from patients, providers and various other callers seeking information.
Routed incoming mail and messages to relevant personnel without delay.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Wrote professional business documents, such as Front Office Policies and Procedures and Referral Workflow.
Kept reception area clean and neat to give visitors positive first impression.
Balanced, patient schedules and maximum load levels when scheduling appointments.

Flight Attendant, 06/1989 to 08/2011
Company Name – City, State

Facilitator for annual Crew Communication and Crew Resource Management training.
Lead Flight Attendant for 3-18 Flight Attendants per trip.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights .
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Education

High School Diploma: 06/1984
WF West High School - City

Resume Overview

School Attended

WF West High School

Job Titles Held:

Referral Coordinator
Patient Services Representative
Flight Attendant

Degrees

High School Diploma : 06/1984

Referral Coordinator Resume Example

Resume Score: 90%

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