Energetic and determined professional with a superior business acumen. Committed to networking and establishing effective working relationships to promote a successful business. Seeking a position as a Flight Attendant with PSA Airlines where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.
Ability to multi-task under vigorous time restraints
Strong written and verbal communication skills
Ability to follow processes and procedures
Flexible and adaptable to change
Results & Productivity Drive
Referral Coordinator02/2014 to CurrentNovant HealthCharlotte, NC
Responsible for developing and tracking physician referrals for 38 practices throughout NC & SC.
Coordinate the referral process for patients and physicians utilizing access to care standards for all consults.
Secure accurate demographics, authorizations and payer information to ensure patient care is not delayed.
Set appointments and process transfer of records to ensure timely transmission and start of services.
Manage workshops to identify strategies to drive growth for referring physicians and providers.
Client Relations Specialists02/2012 to 08/2013Fifth Third BankCharlotte, NC
Promote mortgage loan business developing key relationships with new and existing consumers.
Recognize potential clients through outside sales such as cold calls and prospecting to grow account base.
Analyze client requirements against qualifications and match the best product with client needs.
Residential Mortgage Loan Coordinator08/2010 to 02/2012Accenture Credit ServicesCharlotte, NC
Ensure prospective client files are complete and assist with application process.
Generate viable sales leads from pipelining efforts and transition them to Account Manager.
Investigate and troubleshoot escalating issues regarding previous processing errors.
Track and managed monthly loan pipeline reports while analyzing applicant data.
Psychosocial Rehabilitation Instructor02/2009 to 08/2010Serenity Behavioral Health ClinicAugusta, GA
Analyze qualifications of prospective clients utilizing established standards, guidelines and criteria.
Conduct on-campus interviews with prospective clients, parents and guardians for campus tours.
Collaborate with the Director to develop and implement a recruiting program designed to retain clients.
Design presentations and facilitate narrative demonstrating each steps of process flow for clients to appreciate process in action.
Manage a caseload of 40 clients while assisting them in reaching individual goals.
Partner with other departments for rehabilitation strategies according to Individual Service Plans.
Independently handled multiple projects simultaneously with strong written and communication skills.
Mortgage Loan Closer06/2003 to 06/2008Georgia Bank and TrustAugusta, GA
Responsible for negotiating time extensions and allowable request with Government agencies; while effectively attaining mid-month loan maintenance of the mortgage product.
Employ various support systems: e.g., (LPM) Loan Processing Manager, Encompass and Citrix.
Maintain open communication with internal and external departments to achieve overall goals.
Track and manage monthly loan pipeline reports while analyzing applicant data.
Demonstrate to be self-motivated and accommodating in meeting deadlines.
Quality Review Specialists01/1996 to 12/2002First Union National BankCharlotte, NC
Responsible for gathering, assessing, and directing information to ensure each client had a full understanding of procedures, policies, and next steps for service solutions.
Assist prospective clients with the application process while maintaining high ethical standards for approval.
Serve as a Subject Matter Expert for borrowers and co-workers regarding loan documentation.
Review internal cases to assure compliance with State and Federal policies and regulations.
Perform special Quality Assurance/Quality Improvement projects initiated by the department.
Audit consumer accounts for payment compliance and ensured funding to system.
Convey positive energy for a remarkable client experience throughout the modification process.
MBA: Human Resource ManagementJune 2015Strayer UniversityCharlotte, NCHuman Resource Management
Fifth Third Volunteer Services 2012 - 2013
Salvation Army; Toy Shop 2006-2010
Greater Augusta Arts Council 2003-2010
"To accomplish great things, we must not only act, but also dream; not only plan, but also believe."
Attention to detail, business developing, Citrix, SC, client, clients, directing, Government, loan documentation, Loan Processing, Director, access, Microsoft Office, mortgage loan, negotiating, next, Organizational, outside sales, patient care, policies, presentations, processes, Quality Improvement, Quality Assurance, recruiting, rehabilitation, sales, self-motivated, Self-Starter, transmission, troubleshoot, verbal communication skills, workshops, written, written and communication skills
Volunteer Services Fifth Third Volunteer Services 2012 - 2013 Salvation Army; Toy Shop 2006-2010 Greater Augusta Arts Council 2003-2010 To accomplish great things, we must not only act, but also dream; not only plan, but also believe."