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Referral Coordinator Resume Example

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REFERRAL COORDINATOR
Summary
Energetic and determined professional with a superior business acumen. Committed to networking and establishing effective working relationships to promote a successful business. Seeking a position as a Flight Attendant with PSA Airlines where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.
Highlights
  • Microsoft Office
  • Ability to multi-task under vigorous time restraints
  • Strong written and verbal communication skills
  • Ability to follow processes and procedures
  • Self-Starter
  • Organizational Agility
  • Flexible and adaptable to change
  • Results & Productivity Drive
  • Valid Passport
Experience
Referral Coordinator 02/2014 to Current Novant Health Charlotte, NC
  • Responsible for developing and tracking physician referrals for 38 practices throughout NC & SC.
  • Coordinate the referral process for patients and physicians utilizing access to care standards for all consults.
  • Secure accurate demographics, authorizations and payer information to ensure patient care is not delayed.
  • Set appointments and process transfer of records to ensure timely transmission and start of services.
  • Manage workshops to identify strategies to drive growth for referring physicians and providers.
Client Relations Specialists 02/2012 to 08/2013 Fifth Third Bank Charlotte, NC
  • Promote mortgage loan business developing key relationships with new and existing consumers.
  • Recognize potential clients through outside sales such as cold calls and prospecting to grow account base.
  • Analyze client requirements against qualifications and match the best product with client needs.
Residential Mortgage Loan Coordinator 08/2010 to 02/2012 Accenture Credit Services Charlotte, NC
  • Ensure prospective client files are complete and assist with application process.
  • Generate viable sales leads from pipelining efforts and transition them to Account Manager.
  • Investigate and troubleshoot escalating issues regarding previous processing errors.
  • Track and managed monthly loan pipeline reports while analyzing applicant data.
Psychosocial Rehabilitation Instructor 02/2009 to 08/2010 Serenity Behavioral Health Clinic Augusta, GA
  • Analyze qualifications of prospective clients utilizing established standards, guidelines and criteria.
  • Conduct on-campus interviews with prospective clients, parents and guardians for campus tours.
  • Collaborate with the Director to develop and implement a recruiting program designed to retain clients.
  • Design presentations and facilitate narrative demonstrating each steps of process flow for clients to appreciate process in action.
  • Manage a caseload of 40 clients while assisting them in reaching individual goals.
  • Partner with other departments for rehabilitation strategies according to Individual Service Plans.
  • Independently handled multiple projects simultaneously with strong written and communication skills.
Mortgage Loan Closer 06/2003 to 06/2008 Georgia Bank and Trust Augusta, GA
  • Responsible for negotiating time extensions and allowable request with Government agencies; while effectively attaining mid-month loan maintenance of the mortgage product.
  • Employ various support systems: e.g., (LPM) Loan Processing Manager, Encompass and Citrix.
  • Maintain open communication with internal and external departments to achieve overall goals.
  • Track and manage monthly loan pipeline reports while analyzing applicant data.
  • Demonstrate to be self-motivated and accommodating in meeting deadlines.
Quality Review Specialists 01/1996 to 12/2002 First Union National Bank Charlotte, NC
  • Responsible for gathering, assessing, and directing information to ensure each client had a full understanding of procedures, policies, and next steps for service solutions.
  • Assist prospective clients with the application process while maintaining high ethical standards for approval.
  • Serve as a Subject Matter Expert for borrowers and co-workers regarding loan documentation.
  • Review internal cases to assure compliance with State and Federal policies and regulations.
  • Perform special Quality Assurance/Quality Improvement projects initiated by the department.
  • Audit consumer accounts for payment compliance and ensured funding to system.
  • Convey positive energy for a remarkable client experience throughout the modification process.
Education
MBA: Human Resource Management June 2015 Strayer University Charlotte, NC Human Resource Management
Interests
Fifth Third Volunteer Services 2012 - 2013 Salvation Army; Toy Shop 2006-2010 Greater Augusta Arts Council 2003-2010 "To accomplish great things, we must not only act, but also dream; not only plan, but also believe."
Skills
Attention to detail, business developing, Citrix, SC, client, clients, directing, Government, loan documentation, Loan Processing, Director, access, Microsoft Office, mortgage loan, negotiating, next, Organizational, outside sales, patient care, policies, presentations, processes, Quality Improvement, Quality Assurance, recruiting, rehabilitation, sales, self-motivated, Self-Starter, transmission, troubleshoot, verbal communication skills, workshops, written, written and communication skills
Additional Information
  • Volunteer Services Fifth Third Volunteer Services 2012 - 2013 Salvation Army; Toy Shop 2006-2010 Greater Augusta Arts Council 2003-2010 To accomplish great things, we must not only act, but also dream; not only plan, but also believe."
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Resume Overview

Companies Worked For:

  • Novant Health
  • Fifth Third Bank
  • Accenture Credit Services
  • Serenity Behavioral Health Clinic
  • Georgia Bank and Trust
  • First Union National Bank

School Attended

  • Strayer University

Job Titles Held:

  • Referral Coordinator
  • Client Relations Specialists
  • Residential Mortgage Loan Coordinator
  • Psychosocial Rehabilitation Instructor
  • Mortgage Loan Closer
  • Quality Review Specialists

Degrees

  • MBA : Human Resource Management June 2015

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