Organized and motivated employee eager to apply time management and organizational skills in various environments. Bilingual individual with a strong work ethic seeking opportunities to expand skills while facilitating company growth.
Skills
Insurance Precertification Processes
Multi-Line Phone Proficiency
Anatomy and Physiology Terms
Good Work Ethic
Flexible Schedule
Data Management
Basic Math
Customer Service
Critical Thinking
Reliable & Trustworthy
Organizational Skills
Fluent Vietnamese
People Skills
Experience
04/2017 to 04/2022
Referral CoordinatorBronson Battle Creek – Kalamazoo, MI,
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Reviewed and managed referral details and expectations with providers and patients and requested new referrals when necessary.
Answered questions and resolved concerns raised by patients, specialists, providers and insurance companies.
Reviewed demographic, clinical and insurance information before sending to referred specialists.
Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
Prepared and maintained training manual.
Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Consulted with staff on resolution of complex service issues.
Developed productive working relationships with numerous insurance company representatives and specialty offices.
Interpreted Vietnamese/English for both patients and providers.
12/2015 to 04/2017
ReceptionistEide Bailly – Aberdeen, SD,
Displayed professional standards at reception desk to impress visitors.
Coordinated appointment calendar and balanced schedules of providers, patients and staff.
Maintained front office cleanliness, sanitizing, office supply inventory and placed orders to meet demand.
Received parcels, routed mail and opened packages for staff.
Tracked and coordinated with building management to schedule office equipment or facility repairs.
Organized files and spreadsheets to simplify staff access or retrieval.
Performed data entry and other administrative tasks to support departments.
Researched and prepared reports required by management.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Interpreted and explained work procedures and policies to brief staff.
Proposed procedural changes to managers.
Resolved patient complaints and answered patients' questions.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Updated and recorded patient information to maintain accounts.
Processed payments, updated accounts to reflect balance changes and provided patients with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pulled and organized requested documentation.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Communicated with outside offices to obtain records and transfer files for audit needs.
Conducted transactions, confirming patient information and processing according to standard protocol.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Signed for packages, recorded deliveries and distributed to personnel.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Maintained office equipment, scheduling service to repair issues.
Assisted staff and executives with special projects.
Drafted professional business documents, spreadsheets and correspondence.
Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials, scheduled and confirmed appointments, and answered phone calls on multi-line phone system.
08/2011 to 11/2015
ReceptionistEide Bailly – Plymouth, MN,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments, provided patients with receipts and proper bills and change, and updated accounts to reflect balance changes.
Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
Supervised setup of conference rooms for meetings and office events in common areas.
Updated and recorded patient information to maintain accounts.
Welcomed patrons, visitors, patients to front desk and engaged in friendly conversations while conducting check-in process and/or directing to correct personnel.
Managed patient complaints and rectified issues to complete satisfaction.
Maintained front office cleanliness and organized supplies to increase productivity.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Signed for packages, recorded deliveries and distributed to personnel.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
Assisted staff and executives with special projects.
Drafted professional business documents, spreadsheets and correspondence.
Input patient data into reservation systems and updated to reflect room changes.
Worked with office manager to attain operational goals.
Interpreted Vietnamese/English for patients and providers.
Education and Training
Expected in 05/2011 to to
Associate of Science: Medical Assistant Kaplan University - Lincoln, NE, GPA:
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