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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Personable Referral Coordinator with 17 years' experience connecting patients with suitable service providers. Proven strengths in quickly and accurately capturing all relevant information. Interested in developing management potential in a medical setting. Thorough and dependable Referral Coordinator with 17 years of experience in medical field. Efficient manager of high-volume multi-line telephone system. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Surgery scheduler for 6 years in a fast paced plastic surgery clinic. Attentive Surgery Scheduler familiar with ICD-10 coding, and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up numerous weekly procedures for two surgeons in a busy plastic surgery practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.

Skills
  • Accurate Documentation
  • CPT Coding
  • Scheduling
  • Filing
  • Patient Care
  • Medical Billing
  • Patient Assistance
  • Insurance Knowledge
  • Appointment Setting
  • Medical Coding
  • Spreadsheets
  • Medical Terminology
  • Patient Contact
  • Electronic Health Records
  • Insurance Verification
  • Appointment Scheduling
  • Appointment Reminders
  • Pre-authorizations
  • Scheduling Software
  • Physician Authorizations
  • Insurance coding (ICD-9 and CPT)
  • Written and verbal communication
  • Proficient in Cerner, Athena
  • Facility coordinating
  • EHR systems expertise
  • Obtaining authorizations
  • Verifying insurance
  • Clerical
  • Computer proficiency
  • Multitasking abilities
  • Basic math
  • Planning and Coordination
  • Self-motivated professional
  • Good telephone etiquette
  • Updating charts
  • Microsoft Office
  • Multi-Line Telephone Operation
  • Note Taking and Documentation
  • Invoicing
  • Medical Records Management
Work History
02/2015 to Current
Referral Coordinator Baptist Healthcare System, Inc. Lexington, KY,
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Encouraged patients to schedule recommended tests and procedures.
  • Maintained inventory of pharmaceutical products for sufficient supply in office.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Completed documentation of care, hospital actions and patient activities.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule tests and procedures.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Liaised between hospital departments to facilitate effective communication.
  • Facilitated communication between hospital departments.
  • Met with patients and families to discuss care and plan of action for future.
  • Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Scheduled appointments with specialists on behalf of clients.
  • Partnered with other departments to provide top-notch service to clients.
  • Assisted clients in locating resources that accepted various insurances.
  • Worked to obtain prior authorization for surgical procedures, scans, outside referrals

  • Notified and reminded clients of appointments.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answered phone calls and messages for physicians, medical facility, scheduling appointments and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed financial documentations such as expense reports and invoices.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for two plastic surgeons
  • Checked patients in and out and collected payments.
  • Answered phone calls and messages for four-physicians in a plastic surgery and reconstruction facility, scheduling appointments and handling patient inquiries.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Kept detailed records of office inventories and placed orders for more supplies.
12/2013 to 02/2015
Referral Coordinator Baptist Healthcare System, Inc. New Albany, IN,
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Trained staff on referral and intake process.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Completed referral requests each day for medical provider of plastic surgery services.
  • Linked families to relevant community support to meet non-medical needs.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Scheduled appointments with specialists on behalf of clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
07/2014 to 12/2014
Scheduling Representative Dole Foods Atwater, CA,
  • Answered phone calls and messages for 26 physician in an Orthopedic medical facility, scheduling appointments and handling patient inquiries.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

  • Organized patient files and streamlined operations to improve efficiency.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
11/2008 to 07/2014
New Patient Coordinator Us Oncology, Inc. Wichita Falls, TX,
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Scheduled appointments with specialists on behalf of clients.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Confirmed patient appointments day before scheduled.
  • Reviewed new patient paperwork before scheduling appointments.
  • Checked patients in and out and collected payments.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Expected in 12/2001
Surgical Technologist: Surgery
Tulsa Technology Center - Lemley - Tulsa, OK,
GPA:
Expected in 05/1995
High School Diploma:
Fort Gibson High School - Fort Gibson, OK
GPA:

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Resume Overview

School Attended

  • Tulsa Technology Center - Lemley
  • Fort Gibson High School

Job Titles Held:

  • Referral Coordinator
  • Referral Coordinator
  • Scheduling Representative
  • New Patient Coordinator

Degrees

  • Surgical Technologist
  • High School Diploma

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