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Referral Coordinator Resume Example

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REFERRAL COORDINATOR
Professional Summary

Dedicated Direct Support Professional adept in building patient rapport and carrying out basic health and wellness tasks to ensure patient comfort and safety. Aiming to secure new role which will leverage passion for altruism illustrated across10 years of professional experience.

Work History
24Hr Homecare - Referral CoordinatorFullerton , CA05/2018 - Current
  • Trained 25 staff members on referral and intake process.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Coordinated program referrals for community-based resources.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Preserved and prepared reports and treatment records.
  • Ability to work independently and unsupervised maintaining a superior work ethic.
  • Called insurance companies for patients to obtain benefits and precertification.
  • Prioritized work load and maintained an organized work space.
  • Made recommendations for brochures, pamphlets, or other marketing materials.
  • Assisted with complaints/concerns and provided feedback to appropriate personnel.
  • Monitored outside relationships with other facilities and other public relations activities.
  • Conduct new hire screening, assist in interviewing candidates and facilitate the Error Prevention Training to newly hired employees.
Adapt Community Network - Direct Support SpecialistSunnyside , NY2017 - 05/2019

• Working with patients on one-on-one basis and in group and providing counseling. 

• Ensuring continuity of care for mentally-ill patients and helping in taking informed decisions. 

• Coordinating, assessing, and monitoring care services to the community.

 • Scheduling therapeutic sessions and arranging for transportation. 

• Personalizing treatment plans according to the mental conditions and progress of patients. 

• Bringing families on board for easy and faster recovery of their loved ones.

 • Organized family education and supported community activities. 

• Support patients with money management skills. 

• Coordinated and ensured safe patient living environment and assisted with daily living activities. 

• Managed and administered prescription and over-the-counter medications. 

• Provided continual advocacy for patients' welfare, rights and needs. 

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. 

• Oversaw and maintained patients' rooms, group living areas. • Reviewed organization functions to stay up-to-date on procedures. 

• Responded appropriately to the physical, emotional and developmental needs of patients.

Twg Development - Record Maintenance TechCity , STATE2014 - 2015
  • Identified new methods to make medical records management workflows more efficient.
  • Kept an accurate log of all requests for medical information and records.
  • Ensured that copies of records only included the information that had been requested.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Oversaw insurance cost reporting.
  • Maintained patient charts and accurately recorded new information.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Assured the timely verification of insurance benefits prior to patient procedures or appointments.
  • Verified client information by analyzing existing evidence on file.
  • Answered calls in a timely matter and forwarded to appropriate parties. 
  • Performed general administrative duties, including copying, faxing and filing.
  • Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area. 
  • Greeted clients and visitors in a friendly, courteous manner.
  • Managed electronic records database and handled all file requests.
  • Received and routed medical records.
  • Processed patient admission and discharge documentation.
  • Transported patients to and from different departments.
Harbor Group Managemet Company - Leasing SpecialistCity, State2009 - 2014
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Created and submitted daily reports on leasing activities.
  • Escalated any major issues to the property manager for immediate remediation.
  • Regularly inspected the curb appeal of the facilities to ensure that the property was always in great shape.
  • Managed over 150 leases by preparing for renewals and vacancies and enforced occupancy and payment terms. 
  • Pleasantly greeted visitors to the office, asked questions and offered assistance.
  • Kept meticulous records of all correspondence with and from tenants.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding the facility.
  • Processed security deposit refunds.
  • Developed policies and procedures for effective property management.
  • Showed apartments to potential tenants and answered questions regarding the community.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Marketed the property to local businesses through collateral, emails and phone calls.
  • Collected, completed and processed lease applications.
  • Resolved conflicts between tenants in the most effective manner.
  • Invited prospects to fill out an application upon completion of the property tour.
  • Distributed and followed up on tenant renewal notices.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Attended staff meetings and took extensive notes to share with the property manager.
  • Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
  • Performed background checks on all apartment applicants.
  • Ensured policies and rules were followed by all tenants.
Skills
  • Excellent communication, interpersonal, and documentation skills
  • Expert with Medical Terminology
  • Expert in Microsoft Office
  • CPI/TOVA Trained
  • Medication certified
  • CPR/First Aid certified
  • Data management
  • Data entry
  • Team liaison
  • Clerical support
  • Document scanning
  • Medical terminology knowledge
  • Detail-oriented
  • Claims investigation and research
  • Oral and written communication
  • Microsoft Office Specialist
  • Deadline driven
  • Microsoft Word expertise
  • Background check conduction
  • Scheduling
  • Payment processing
  • Billing systems and software
  • Financial reporting
  • Collection practices
  • Records organization and review
  • Pre-authorizations
  • Scheduling Software
  • Appointment Scheduling
  • Insurance Verification
  • Assessing needs
Education
Liberty UniversityCity, StateBA: Business Communications
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Referral Coordinator
  • Direct Support Specialist
  • Record Maintenance Tech
  • Leasing Specialist

Degrees

  • BA : Business Communications

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