Referral Coordinator Resume Example

• Working with patients on one-on-one basis and in group and providing counseling. 

• Ensuring continuity of care for mentally-ill patients and helping in taking informed decisions. 

• Coordinating, assessing, and monitoring care services to the community.

 • Scheduling therapeutic sessions and arranging for transportation. 

• Personalizing treatment plans according to the mental conditions and progress of patients. 

• Bringing families on board for easy and faster recovery of their loved ones.

 • Organized family education and supported community activities. 

• Support patients with money management skills. 

• Coordinated and ensured safe patient living environment and assisted with daily living activities. 

• Managed and administered prescription and over-the-counter medications. 

• Provided continual advocacy for patients' welfare, rights and needs. 

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. 

• Oversaw and maintained patients' rooms, group living areas. • Reviewed organization functions to stay up-to-date on procedures. 

• Responded appropriately to the physical, emotional and developmental needs of patients.

• Identified new methods to make medical records management workflows more efficient.
• Kept an accurate log of all requests for medical information and records.
• Ensured that copies of records only included the information that had been requested.
• Maintained all confidential personnel files, license and CPR compliance records.
• Oversaw insurance cost reporting.
• Maintained patient charts and accurately recorded new information.
• Maintained confidentiality of patient finances, records and health statuses.
• Assured the timely verification of insurance benefits prior to patient procedures or appointments.
• Verified client information by analyzing existing evidence on file.
• Answered calls in a timely matter and forwarded to appropriate parties. 
• Performed general administrative duties, including copying, faxing and filing.
• Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area. 
• Greeted clients and visitors in a friendly, courteous manner.
• Managed electronic records database and handled all file requests.
• Received and routed medical records.
• Processed patient admission and discharge documentation.
• Transported patients to and from different departments.

• Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
• Created and submitted daily reports on leasing activities.
• Escalated any major issues to the property manager for immediate remediation.
• Regularly inspected the curb appeal of the facilities to ensure that the property was always in great shape.
• Managed over 150 leases by preparing for renewals and vacancies and enforced occupancy and payment terms. 
• Pleasantly greeted visitors to the office, asked questions and offered assistance.
• Kept meticulous records of all correspondence with and from tenants.
• Conducted property tours with potential rental clients and answered all questions truthfully regarding the facility.
• Processed security deposit refunds.
• Developed policies and procedures for effective property management.
• Showed apartments to potential tenants and answered questions regarding the community.
• Created proposals, lease offers, and documents for incoming and current tenancies.
• Marketed the property to local businesses through collateral, emails and phone calls.
• Collected, completed and processed lease applications.
• Resolved conflicts between tenants in the most effective manner.
• Invited prospects to fill out an application upon completion of the property tour.
• Distributed and followed up on tenant renewal notices.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Attended staff meetings and took extensive notes to share with the property manager.
• Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
• Performed background checks on all apartment applicants.
• Ensured policies and rules were followed by all tenants.