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Referral Coordinator Resume Example

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REFERRAL COORDINATOR
Professional Summary

Dynamic and personable administrative professional with five years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate job duties. Strongly committed to the implementation of process improvements. Highly organized, analytical problem solver, and persuasive communicator with a talent for ingenuity thinking for creative solutions. Skilled receptionist and team player with computer, leadership and supportive role skills.

Accomplishments

    Received recognition in company for going above and beyond for a patient with cancer.

Skills
  • Issue and conflict resolution
  • Strong problem solver
  • Active listening, empathy
  • Time management
  • Ability to type 50 WPM
  • Proficient with CSG, WFX, EPIC, MS Office
  • Excellent communication skills
  • Friendly, positive attitude
  • Meticulous and organized
Work History
Referral CoordinatorCompany Name - City, State12/2019 - Current
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Trained 2 staff members on referral and intake process.
  • Organized clinical documentation, treatment plans, and referrals.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Coordinated program referrals for community-based resources.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked closely with Doctors to maintain optimum levels of communication to effectively and efficiently complete patient referrals.
  • Executed record filing system to improve document organization and management.
  • Assessed urgency and priorities before accepting or declining appointments.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
Regional Support SpecialistCompany Name - City, State02/2018 - 07/2019
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Directed investigations to verify and resolve customer inquiries and complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Responded to around 200 daily caller requests with information about assistance and timeframes.
  • Trained seven new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Documented all changes in computer tracking system.
  • Closely monitored dispatch board to triage and prioritize.
  • Evaluated and adjusted over 75 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used Microsoft Word and other software tools to create documents and other communications.
Warranty AdministratorCompany Name - City, State08/2015 - 12/2017
  • Maintained detailed service records for 75 plus customers.
  • Gathered paperwork and contacted customers to book service appointments.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Prepared claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of customer private information.
  • Communicated effectively with staff, including members of operations, finance, and sales departments.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Prepared variety of different written communications, reports, and documents to ensure smooth operations.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
  • Maintained staff directory and company policy handbook for sales and service department.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Coached new employees on administrative, clerical procedures, company policies, and performance standards.
Education
Associate of Arts: PsychologySaint Cloud Technical College - City, State
  • Dean's List (Fall semester 2020)
GEDPrince William Sound Community College - City, State03/2007
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Resume Overview

School Attended

  • Saint Cloud Technical College
  • Prince William Sound Community College

Job Titles Held:

  • Referral Coordinator
  • Regional Support Specialist
  • Warranty Administrator

Degrees

  • Associate of Arts : Psychology
    GED

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