Referral Coordinator Resume Example
Love this resume?Build Your Own Now
REFERRAL COORDINATOR
Professional Summary
Dynamic and personable administrative professional with five years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate job duties. Strongly committed to the implementation of process improvements. Highly organized, analytical problem solver, and persuasive communicator with a talent for ingenuity thinking for creative solutions. Skilled receptionist and team player with computer, leadership and supportive role skills.
Accomplishments
Received recognition in company for going above and beyond for a patient with cancer.
Skills
|
|
Work History
Referral CoordinatorAdult And Child - Greensburg , IN12/2019 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Trained 2 staff members on referral and intake process.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Used coordination and planning skills to achieve results according to schedule.
- Worked closely with Doctors to maintain optimum levels of communication to effectively and efficiently complete patient referrals.
- Executed record filing system to improve document organization and management.
- Assessed urgency and priorities before accepting or declining appointments.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Regional Support SpecialistOpenworks - Jersey City , NJ02/2018 - 07/2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed investigations to verify and resolve customer inquiries and complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Responded to around 200 daily caller requests with information about assistance and timeframes.
- Trained seven new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Documented all changes in computer tracking system.
- Closely monitored dispatch board to triage and prioritize.
- Evaluated and adjusted over 75 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
Warranty AdministratorKomatsu - Sherwood , AR08/2015 - 12/2017
- Maintained detailed service records for 75 plus customers.
- Gathered paperwork and contacted customers to book service appointments.
- Monitored factory recalls and announcements to stay on top of changes.
- Prepared claim forms or related documents and reviewed for completeness.
- Maintained confidentiality of customer private information.
- Communicated effectively with staff, including members of operations, finance, and sales departments.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Prepared variety of different written communications, reports, and documents to ensure smooth operations.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Maintained staff directory and company policy handbook for sales and service department.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coached new employees on administrative, clerical procedures, company policies, and performance standards.
Education
Associate of Arts: PsychologySaint Cloud Technical College - City, State
- Dean's List (Fall semester 2020)
GEDPrince William Sound Community College - City, State03/2007
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
Resume Overview
School Attended
- Saint Cloud Technical College
- Prince William Sound Community College
Job Titles Held:
- Referral Coordinator
- Regional Support Specialist
- Warranty Administrator
Degrees
- Associate of Arts : Psychology
GED
Similar Resumes
