LiveCareer-Resume

referral coordinator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Detail-oriented and highly organized Referral Coordinator with 4 -month history of serving patients in HealthPoint setting. Technically savvy and expert user of Nextgen . Interested in contributing to HealthPoint industry.

Skills
  • Reliable & Trustworthy
  • People Skills
  • Organizational Skills
  • Critical Thinking
  • Customer Service
  • Active Listening
  • Problem Resolution
  • Team Building
  • Team Management
  • Conflict Resolution
  • Training & Development
  • Microsoft Office
  • Data Management
  • Fluent in Spanish
  • Patient Scheduling
  • Customer Support and Assistance
  • Effective Customer Communication
  • Community Outreach
  • Insurance Precertification Processes
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Accurate Documentation
Experience
Referral Coordinator, 06/2022 - Current
Bronson Battle Creek Battle Creek, MI,
  • Managed up to (100) patient referrals daily through multi-line telephone system.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Verified documents and associated records to catch and resolve discrepancies.
Dental Front Office Receptionist, 07/2021 - Current
Heartland Dental Great Mills, MD,
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled and confirmed patient appointments and consultations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Completed relevant insurance and other claim forms.
BCCHP , 05/2017 - Current
Wisenbaker Builder Services Hillsboro, TX,
  • Processed meticulous documentation related to prior authorizations and insurance referrals.
  • Developed medical programs that promoted community health and research.
  • Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
  • Processed confidential, patient paperwork with accuracy and deference to patient privacy.
  • Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
  • Connected patients with referred doctors to provide specialized, high-quality care.
Front Desk Receptionist, 01/2014 - 05/2022
Healthpoint Family Care City, STATE,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Education and Training
High School Diploma: , Expected in 06/2015
-
Newark Memorial High School - Newark, CA
GPA:
Status -

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Resume Overview

School Attended

  • Newark Memorial High School

Job Titles Held:

  • Referral Coordinator
  • Dental Front Office Receptionist
  • BCCHP
  • Front Desk Receptionist

Degrees

  • High School Diploma

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