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Referral Coordinator Resume Example

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REFERRAL COORDINATOR
Professional Summary

Experienced Healthcare professional offering over 3+ years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Skills
  • EMR / EHR
  • Medical office administration
  • Medical transcription
  • Monitoring patient progress
  • Simple dressings
  • Direct Patient Care
  • Patient Assessments
  • Efficient and reliable team player
  • Indirect Patient Care
  • Prioritizing stat orders
  • Assisting with physical exams
  • Patient Scheduling
  • Patient-focused care
  • CPR
  • Data Entry
  • OB/GYN procedures
Work History
Referral Coordinator, 11/2017 to Current
Christ Community Health Services – Memphis, TN
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Trains staff on referral and intake process.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Completed up to 25 referral requests each day for medical providers.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Preserved and prepared reports and treatment records.
Medical Assistant, 07/2015 to 09/2017
Methodist Le Bonheur Healthcare – Memphis, TN
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Representative, 11/2013 to 04/2016
ACE Cash Express – Memphis, TN
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
NursingSouthwest Tennessee Community College - Memphis, TN
Medical Assistant , 06/2016
Concorde Career College - Memphis, TN
High School Diploma: 04/2009
White Station High School - Memphis, TN
Skills
  • EMR / EHR
  • Medical office administration
  • Medical transcription
  • Monitoring patient progress
  • Simple dressings
  • Direct Patient Care
  • Patient Assessments
  • Efficient and reliable team player
  • Indirect Patient Care
  • Prioritizing stat orders
  • Assisting with physical exams
  • Patient Scheduling
  • Patient-focused care
  • CPR
  • Data Entry
  • OB/GYN procedures
Work History
Referral Coordinator, 11/2017 to Current
Christ Community Health Services – Memphis, TN
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Trains staff on referral and intake process.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Completed up to 25 referral requests each day for medical providers.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Preserved and prepared reports and treatment records.
Medical Assistant, 07/2015 to 09/2017
Methodist Le Bonheur Healthcare – Memphis, TN
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Representative, 11/2013 to 04/2016
ACE Cash Express – Memphis, TN
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
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Resume Overview

Companies Worked For:

  • Christ Community Health Services
  • Methodist Le Bonheur Healthcare
  • ACE Cash Express

School Attended

  • Southwest Tennessee Community College
  • Concorde Career College
  • White Station High School

Job Titles Held:

  • Referral Coordinator
  • Medical Assistant
  • Customer Service Representative

Degrees

  • Nursing
    Medical Assistant , 06/2016
    High School Diploma : 04/2009

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