Referral Coordinator Resume Example
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REFERRAL COORDINATOR
Professional Summary
Experienced Healthcare professional offering over 3+ years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Skills
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Work History
Referral Coordinator, 11/2017 to Current
Providence Health & Services – Olympia , WA
Providence Health & Services – Olympia , WA
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Trains staff on referral and intake process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Completed up to 25 referral requests each day for medical providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Preserved and prepared reports and treatment records.
Medical Assistant, 07/2015 to 09/2017
Touro – Baton Rouge , LA
Touro – Baton Rouge , LA
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Representative, 11/2013 to 04/2016
John Crane Inc – Romeoville , IL
John Crane Inc – Romeoville , IL
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
NursingSouthwest Tennessee Community College - City, State
Medical Assistant , 06/2016
Concorde Career College - City, State
Concorde Career College - City, State
High School Diploma: 04/2009
White Station High School - City, State
White Station High School - City, State
Skills
- EMR / EHR
- Medical office administration
- Medical transcription
- Monitoring patient progress
- Simple dressings
- Direct Patient Care
- Patient Assessments
- Efficient and reliable team player
- Indirect Patient Care
- Prioritizing stat orders
- Assisting with physical exams
- Patient Scheduling
- Patient-focused care
- CPR
- Data Entry
- OB/GYN procedures
Work History
Referral Coordinator, 11/2017 to Current
Company Name – City, State
Company Name – City, State
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Trains staff on referral and intake process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Completed up to 25 referral requests each day for medical providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Preserved and prepared reports and treatment records.
Medical Assistant, 07/2015 to 09/2017
Company Name – City, State
Company Name – City, State
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Representative, 11/2013 to 04/2016
Company Name – City, State
Company Name – City, State
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
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Resume Strength
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Resume Overview
School Attended
- Southwest Tennessee Community College
- Concorde Career College
- White Station High School
Job Titles Held:
- Referral Coordinator
- Medical Assistant
- Customer Service Representative
Degrees
- Nursing
Medical Assistant , 06/2016
High School Diploma : 04/2009
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