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Referral Coordinator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Skilled Licensed Practical Nurse offering 5+ years year background providing attentive care in jail and clinical settings. Knowledgeable about assisting with non-invasive and invasive procedures. Strong documentation skills and a firm grasp of compliance requirements. Successful in anticipating and meeting needs of patients, colleagues and supervisors alike. Expertise in chronic care and urgent care.

Skills
  • Infection Control and Aseptic Procedures
  • HIPAA Compliance
  • Process Optimization
  • Laboratory Testing
  • Maintaining nutrition
  • Breathing treatments
  • Documenting intake
  • Organization
  • MS Office
  • Healthcare ethics
  • Drug screening
  • Strep and Flu testing
  • IV therapy
  • Identifying and coordinating care for patients detoxing from alcohol and illicit drugs
  • Patient Care
  • Chronic Disease Management
  • Transcribing Orders
  • Diabetes Diagnosis and Treatment
  • Medical Records Management
  • Writing reports
  • Customer service
  • Problem resolution
  • First Aid/CPR
  • Current Tennessee licensure with State Board of Nurse Examiners
  • Urinalysis
  • Covid-19 testing
  • STD/STI testing
  • Scheduling
  • Patient Contact
  • Scheduling Software
  • Insurance coding (ICD-9 and CPT)
  • Pre-authorizations
  • Appointment Reminders
  • Equipment Assembly
  • Treatment Room Preparation
  • Proficient in the use of Athena, Correctek, Praxis, Velocidoc, Cerner, and DrChrono systems
Work History
09/2021 to Current Licensed Practical Nurse Providence Health & Services | Anaheim, CA,
  • Cared for wounds, provided treatments and assisted with procedures.
  • Managed appointment calendar for scans, lab tests and evaluations.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
  • Completed school forms and patient charts, using DrChrono and Praxis.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Gathered patient health data through interviews and observation, documenting data in electronic records.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Identified patient care requirements by establishing personal rapport with patients and families.
11/2020 to 09/2021 Referral Coordinator Lawrence General Hospital | Brighton, MA,
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Organized clinical documentation, treatment plans, and referrals.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Worked with patients to schedule tests and procedures.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Monitored ongoing care and proactively corrected problems.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Organized, planned and directed medical records movements per established policies.
  • Kept accurate log of all requests for medical information and records.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Interacted and communicated easily with department personnel and public.
  • Received and processed medical records requests.
11/2018 to 03/2022 Licensed Practical Nurse Lawrence General Hospital | Lawrence, MA,
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Monitored and tracked patient vitals in Correctek to keep team informed of changing conditions.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Accurately recorded all interactions in medical charts, documenting accidents and interventions applied.
  • Assess patients' vital signs and record in electronic medical records.
  • Track monthly weights of facility
  • Yearly physicals
  • Manage chronic care clinic
08/2018 to 11/2018 Licensed Practical Nurse Lawrence General Hospital | North Andover, MA,
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
12/2017 to 08/2018 Licensed Practical Nurse Company Name | City, State,
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
  • Assessed patients' vital signs and recorded in electronic medical records.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Reviewed patient history to verify conditions and current medications.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Performed TB skin tests and administered vaccinations, allergy injections.
  • Urinalysis, strep, flu, and mono testing, performed EKGs and nebulizer treatments.
Education
Expected in 08/2017 Certificate | Practical Nursing Tennessee College of Applied Technology, McMinnville, TN, GPA:
Expected in 05/2010 High School Diploma | Warren County High School, Mcminnville, TN GPA:
Accomplishments

Oversaw chronic care clinic in the jail setting. Chronic care clinics included: Diabetes Mellitus, hypertension, cardiovascular disease, liver disease, seizure disorders, thyroid disorders, HIV, and mental illness.

Certifications
  • First Aid/CPR Certified- American Heart Association for healthcare professionals
  • Licensed Practical Nurse
  • Have completed 10 hours of utilization review CEUs

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  • Strong Summary
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Resume Overview

School Attended
  • Tennessee College of Applied Technology
  • Warren County High School
Job Titles Held:
  • Licensed Practical Nurse
  • Referral Coordinator
  • Licensed Practical Nurse
  • Licensed Practical Nurse
  • Licensed Practical Nurse
Degrees
  • Certificate
  • High School Diploma