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referral coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Punctual and honest medical professional offering over 29 years experience in medical environments. Energetic, reliable and focused. Offers strong time management, efficiency, accuracy, organizational and multitasking abilities. Deadline oriented with experience in several software programs and diverse business environments. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns. Proven track record of efficiently and accurately completing paperwork.

Skills
  • Effective staff Planning and coaching
  • Accomplished leader
  • Supervisory training
  • Promotes positive behavior
  • Customer service-oriented
  • Flexible
  • Excellent planner and coordinator
  • Medical billing
  • Filing and data archiving
  • Payment processing
  • Clerical support
  • Inbound and outbound calling
  • Retail customer service
  • Conflict resolution
  • Inventory control
Additional Information

Familiar with Word, Excel, Epic, Phoenix Ortho, Allscripts, Athena, Mosaiq and Epic

Education
Expected in 1991
Diploma: General Studies
Albion Senior High - Albion, MI,
GPA:
Expected in 1991
Certificate: Marketing
Calhoun Vacational Center - Battle Creek, MI
GPA:
Work History
10/2021 to Current
Cashier/Grocery Clerk Providence Health & Services Mission Viejo, CA, Kettering, OH
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 200-300 customers per day.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned cashier and grocery clerk positions and provided backup at key times.
  • Helped customers complete purchases, locate items, and join reward programs
  • Welcomed customers and helped determine their needs
07/2017 to Current
Referral Coordinator Nrg Energy, Inc. Nipton, CA, Kettering, OH
  • Practice liaison between new patients and referring providers, assisting with each step of new patient consults/referral process
  • Compiles information and extracts documentation pertinent to patient's referral to Hematology, Medical, Radiation, Surgical and/or GYN Oncology
  • Team member is acutely aware and informed of insurance types and requirements, assuming authorization is present where needed and is diligent in monitoring that insurance is in-network for patient.
  • Called insurance companies to get authorization and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Completed up to 10 - 12 referral requests each day for medical provider of Oncology services.
  • Trained staff on referral and intake process.
  • Referred clients to appropriate team members to meet treatment needs.
  • Scheduled appointments with patient
  • Scheduled appointments with specialists on behalf of clients.
09/2017 to 07/2018
Customer Service Representative Bronson Orthopedic Specialists - Heritage Oak Lane City, STATE, Centerville, OH
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisting customers with returns, check product availability at another store
  • Educated customers on promotions to enhance sales
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Managed 10-15 customer telephone calls per shift
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information

01/2009 to 05/2017
Assistant Clerical Office Manager, Front Desk Team Leader, Receptionist, Practice Support Assistan Paindoc Anesthesiology City, STATE, Battle Creek, MI
  • Supervised and manage front desk desk daily operations for 3 locations
  • Managed office inventory and placing purchase orders to maintain adequate stock levels
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Collected and distributed messages to team members and managers to support open communication and high patient care
  • Managed multi-line telephone system
  • Interacted with drug representatives
  • Scheduled staff meetings
  • Answered questions and addressed, resolved or de-escalate issues to satisfy patient's
  • Kept reception area clean and neat
  • Handled employee and patients questions/complaints
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules for 3 locations
  • Greeted patient's and visitors in-person and via telephone calls
  • Train new employee's
  • Create, update and manage call schedule for 7 physicians, 5 PA's and 12 front office staff.
02/2000 to 05/2009
Receptionist, Team Leader, Office Coordinator Company Name City, State, Battle Creek, MI
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
  • Greeted patients in person and by phone
  • Room patients
  • Account receivable
  • Medical billing
  • Schedule patient appointments and procedures
  • Phone in patient prescriptions
  • Medical records
  • Schedule meetings/appointments and update appointment calendars
  • Ordered and distributed office supplies while adhering to fixed office budget
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Maintained clean patient waiting and reception area
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Led team of 2 members while providing exceptional customer service.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

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Resume Overview

School Attended

  • Albion Senior High
  • Calhoun Vacational Center

Job Titles Held:

  • Cashier/Grocery Clerk
  • Referral Coordinator
  • Customer Service Representative
  • Assistant Clerical Office Manager, Front Desk Team Leader, Receptionist, Practice Support Assistan
  • Receptionist, Team Leader, Office Coordinator

Degrees

  • Diploma
  • Certificate

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