Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Team member motivation
  • Member service and support
03/2018 to 12/2019 Recycling Center Crew Member Right At Home | Easton, PA,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated with others to discuss new cohesive opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered calls per to answer customer questions.
03/2014 to 07/2017 Home Health Aide Jackson County | Kansas City, MO,
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Monitored clients' progress to report necessary changes.
  • Monitored client behaviors and emotional states, reporting concerns to medical staff as well as family.
  • Monitored medications for patients with various conditions, including cancer and dimentia and kept watchful eye for side effects.
  • Transported client to doctor's appointments and to complete other related errands.
  • Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
  • Recorded vitals and communicated with physicians to provide health updates.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Assisted patients with such tasks as pre-medical/business preparation for all appointments to alleviate burden on family members.
  • Administered all necessary medications as directed by care plan.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Supported effective care for managed home care patients by observing health status and monitoring conditions.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
  • Engaged with patients through participation in all activities, which helped boost mood and improve overall memory.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Delivered individualized care and services management for all patients.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
03/2004 to 12/2010 Corrections Officer I E.R.D.C.C. | City, STATE,
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Facilitated reductions in inmate disturbances and incidents by 100% to increase facility safety.
  • Reviewed housing assignments and reassigned inmates when needed.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Assisted in restraining violent and unruly inmates.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Implemented defensive tactics and physical restraints to maintain safety and security of maximum security facility.
  • Maintained custody and control of 288 inmates housed in maximum security unit.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions to prevent unruly behavior and escapes.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Maintained daily logs of shift activity.
  • Conducted internal security checks and distributed meals.
  • Recommended changes in procedures to emphasize officer safety.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Maintained correct physical head count at all times.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Monitored behavior of 288 inmates to prevent escape attempts, crime and other dangerous activities.
  • Conducted cell and illegal substance checks.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Supervised meal distributions and observed inmates during meals.
  • Performed daily counts, frisk searches and chronologically logged administrative duties to maintain appropriate records of accounted inmates.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Conducted routine and emergency head counts.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Education and Training
Expected in 05/1999 High School Diploma | DeSoto High School, DeSoto, MO GPA:

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School Attended

  • DeSoto High School

Job Titles Held:

  • Recycling Center Crew Member
  • Home Health Aide
  • Corrections Officer I


  • High School Diploma

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