Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable Manager with proven skills in communication, multitasking, problem solving, critical thinking, and team management. Career dedicated and team-oriented mentality will optimize resources and maximize employee and company success. Dedicated employee known for punctuality and proven ability to pursue employment options for advancement. Effective at creating policies and procedures. Proficient with Microsoft Word, Excel, and PowerPoint. Qualified and seasoned leader with well-developed management skills and abilities developed and practiced over career spanning 19 years working for a Financial Services Company for which I earned five promotions.

  • Customer service
  • Training & Development
  • Recruitment and hiring
  • Compliance
  • Microsoft
  • People skills
04/2020 to 03/2021 Recruiting Manager Redfin | Modesto, CA,
  • Communicated with senior leadership to uncover recruitment needs and hiring goals.
  • Researched job-posting platforms to inform marketing strategy.
  • Coordinated interviews with qualified applicants and created offer letters for new and promoted employees.
  • Monitored employee retention and worked to close gaps.
  • Enhanced team member performance through use of daily meetings, positive reinforcement, and shared best practices.
  • Supported onboarding of new employees by supplying key job information, including policies, job duties and employment benefits.
  • Strengthened retention and reduced complaints by facilitating group meetings during employees initial sixty (60) days of employment .
10/2018 to 02/2020 AVP of Training MRS BPO LLC | City, STATE,
  • Communicated regularly with executive team members to deliver details related to progress status and direction for projects.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Identify opportunities and plan corrective actions.
  • Determined quarterly performance goals and implemented business strategies to increase revenue.
  • Traveled to remote offices and participated in client meetings to promote company brand.
  • Partnered with compliance department to research underlying issues, to resolve complex business issues and recommend strategic corrective actions.
  • Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
06/2011 to 10/2018 Sr. Director of Corporate Training MRS BPO LLC. | City, STATE,
  • Trained, mentored and developed managers.
  • Aligned the company with all state and federal policies and procedures that govern the credit and collection industry.
  • Strengthened performance by developing communication campaigns, training materials, and database for future reference.
  • Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
  • Developed, maintained and deepened internal partnerships with department leaders.
  • Built and incorporated a training repository for core departments to reference policies and procedures; including revision history for auditing.
  • Created and presented documentation to clients during audits.
Education and Training
Expected in | Business Management Mercer County Community College, Trenton, NJ GPA:
Expected in High School Diploma | Bordentown Regional High School, Bordentown, NJ GPA:

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School Attended

  • Mercer County Community College
  • Bordentown Regional High School

Job Titles Held:

  • Recruiting Manager
  • AVP of Training
  • Sr. Director of Corporate Training


  • High School Diploma

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