Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly effective at handling confidential information and identifying system improvements with ease.
Excellent communication skills
Active listening skills
Strong organizational skills
Energetic work attitude
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Packed containers and re-pack damaged containers.Managed call flow with up to multiple calls in queue per minute.
06/2015 to 01/2017
RecruiterIntegrity Staffing － Indianapolis, IN
Working at A Desk
Answering and making Phone Calls
02/2014 to 06/2015
Call Center RepComcast Call Center － Fishers, IN
Collected Customer Feedback and Made Process Changes
Improved Customer Ratings
Addressed Customer Service Inquires In A Timely and Accurate Fashion.
Made Inbound and Outbound Calls
02/2012 to 02/2014
Pick/Pack and RF-ScannerOHL Logistics － Plainfield, IN
Selected products for specific routes according to pick sheets.
Maintained accurate stock records and schedules.
Unloaded, picked, staged and loaded products for shipping.
Verified proper temperature levels on all inbound merchandise requiring refrigeration.
12/2010 to 11/2011
Enviornmental Service workerSt. Vincent Hospital Women's Hospital － Indianapolis, Indiana
Cleaning Ni-Cu's and patient rooms
Mopping and Dusting
English and ReadingRoosevelt High SchoolEnglish and Reading 730 West 25th Ave Gary Indiana 46407
PhlebotomyMedtech － Greenwood, IN, US
Coursework in Phlebotomy
Coursework in Adult and Family Health
Nursing/CNAGolden Living Center － Indianapolis, IN, US
Sales Software: Salesforce.com
Desktop Publishing Software: Photoshop, Illustrator, HTML