Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Deadline-driven Graphic Designer focused on overseeing projects from concept through final delivery. Successfully creates brand messages, strategies and key graphic productions. Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 8 years of industry success.

  • Contract review and analysis
  • Account management
  • Account retention
  • Exposure determination
Work History
Recruiter Account Manager, 08/2021 to Current
Systems UnlimitedIowa City, IA,
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Oversaw new business development and customer servicing.
  • Introduced new processes to improve account and market tracking for better data analysis.
Personal Agent, 02/2020 to Current
BaxterSan Francisco, CA,
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Managed caseload of 45 adults in with developmental disabilities to provide comprehensive, community-based care.
  • Managed support services and fostered communication among personal support workers, families, county and state.
  • Collaborated with external agencies to meet educational and transitional needs of students.
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth.
Supported Living Coordinator, 09/2003 to 01/2020
Eastco Diversified ServicesCity, STATE,
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to staff.
  • Motivated and supervised 8 Direct Support Professionals and Production Artists in delivering quality care
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Graphic Design Manager, 05/2010 to 03/2018
Eastco Screen ImprintsCity, STATE,
  • Designed layouts, templates and unique branded looks.
  • Completed in-depth product design tests with help of different software, models and design systems.
  • Worked with clients to gather and define requirements, establish scopes and managing project milestones.
  • Worked with Adobe Photoshop, Illustrator and InDesign systems to develop and present apparel prototypes for customers to evaluate.
  • Applied knowledge of production to create high-quality images.
  • Capitalized on talents in field to support promotions with apparel designs.
  • Copied customer designs and translated to functional print screens.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Produced designs for clothing and accessories such as shirts, pullovers and bags.
  • Helped to develop brand with consistent design.
  • Applied knowledge of printing standards to create high-quality images.
  • Designed new art work for use in range of advertising, marketing and corporate branding projects.
  • Cultivated positive relationships with 150 clients by maintaining 95% satisfaction rate.
  • Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
  • Used Adobe Illustrator and InDesign to develop product mockups and prototype designs.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Followed through with client requests to resolve problems.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with Production Artists to improve customer service processes and support structures company-wide.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Associate of Arts: Web Design, Expected in
Portland Community College - Portland, OR

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School Attended

  • Portland Community College

Job Titles Held:

  • Recruiter Account Manager
  • Personal Agent
  • Supported Living Coordinator
  • Graphic Design Manager


  • Associate of Arts

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