Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

High-energy non-profit director with over 25 years of successful experience in team leadership, project planning, and budget management. Recognized consistently for performance excellence, innovative thinking and creative fundraising strategies backed by a Master's degree.

  • Staff, board & volunteer leadership
  • Training development
  • Assessment & evaluation
  • Data analysis & validation
  • HR policies
  • File & records management
  • Event planning & project management
  • Budget development & forecasting
  • Complex Calendaring
  • Customer Service
  • Donor prospecting & retention
  • Written & oral communication
  • PC proficiency with Microsoft Office, Google Suite, Zoom/Microsoft Teams, HubSpot, RecPro, social media applications, Word Press, graphic design applications, integrated marketing platforms
01/2001 to Current Recreation & Community Center Director Loma Linda University Medical Center | Palm Desert, CA,
  • Provide overall leadership and management of Community Center and Recreation Department, including youth and adult programs, enrichment and educational classes, recreation and community center infrastructure, and large-scale special events to meet the department's mission to inspire community wellness
  • Hire, train, and supervise two full-time, 50+ part-time staff and 200+ volunteers using a team-based leadership approach
  • Develop long-range department strategies and success metrics to evaluate progress for each project to increase service awareness
  • Initiate and maintain personnel and employee-related files and records and established archives to support internal audits
  • Checked legal work status of each candidate and completed related paperwork and conducted background checks and assessed reported information
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and staff management
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
  • Maintained work structure by updating job requirements and job descriptions for positions
  • Coordinate sponsorship and fundraising campaigns resulting in 51% sponsorship increase
  • Source and author state and local grant applications to completion, including grant fulfillment and funder reports with an 87% acquisition rate, leading to the achievement of 44 projects in the past 10 years
  • Utilizing a think tank strategy, generate innovative programming opportunities, resulting in 295% increase in annual programming
  • Create and document workflows for more than 50 annual projects
  • Create marketing, advertising, and public relations campaigns, regularly resulting in a positive community response and increased revenue and participation
  • Prepare and present annual reports for government leaders, intradepartmental directors, advisory boards, civic groups, and citizens to increase awareness of services and advocate for community involvement and volunteering
  • Research and implement new CRM Database and web registration and donor payment solution to improve department efficiencies, customer convenience, and better internal controls, resulting in an 87% shift to web sales, reducing demands on front office staff
08/1998 to 01/2001 Assistant Director for Recreation Programs Plymouth State University | City, STATE,
  • Responsible for all aspects of Recreational Sports Program: outdoor adventure trips, outdoor equipment rental, intramural and club sports, special events, budgeting, and marketing.
  • Mentored student staff and collaborated with Student Life Offices to maximize quality of life for participants.
08/1996 to 06/1997 Graduate Assistant The University Of Tennessee | City, STATE,
  • Daily oversight of personnel, facility scheduling, student staff, operating practices and policies, payroll, and emergency management.
  • Established written Recreational Sports Handbook to formalize policies, customer satisfaction assessments, and facility use tracking to maximize funding.
Expected in Master of Science | Human Performance And Sports Studies The University of Tennessee, Knoxville, Tennessee, GPA:

Emphasis in Sports Administration

Expected in Bachelor of Science | Physical Education Grand Valley State University, Allendale, Michigan, GPA:

Emphasis in Corporate Fitness & Wellness

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