(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

To obtain a position where I can maximize my skills, quality and experiences. Dedicated Recreation Assistance with proven success enhancing recreational opportunities to support community needs. Ensured safe environment for staff and participants while maintaining responsible operations of programs. Demonstrated diplomacy, objectivity, positive attitude and high energy. Energetic with history of promoting positivity and program engagement. Work effectively within teams to develop creative ideas and solutions to complex issues.

  • Self-starter with professional manner Excellent communication skills 5+ years
  • Microsoft Office, Excel, Power Point Skilled in QuickBooks accounting software
  • Do a lot of community service work with people of all different background
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and
  • Resolving problems to maximize efficiency.
  • Bookkeeping
  • Excellent communication
  • Customer Service
  • Database
  • Financial statements
  • Fundraising
  • General office duties
  • Inventory
  • Letters
  • Meetings
  • Office Administration
  • Organizational
  • Presentations
  • Self-starter
  • Facilities management
  • Equipment Maintenance
  • Safety standards and protocols
  • First Aid/CPR
  • Organization
  • Business operations
  • Regulatory Compliance
  • Event Coordination
  • Activity Planning
Allied American University Laguna Hills, CA Expected in 03/2015 Office Administration Candidate Microsoft Office 365 Course Complete : - GPA :
Central High School Barstow, CA Expected in 06/1999 Basic Diploma : - GPA :
Work History
City Of Santa Cruz - Recreation Assistant
Santa Cruz, CA, 05/2016 - Current
  • Assists in program operation and maintenance of equipment and facilities.
  • Greets facility users and conducts facility tours.
  • Reports facility repairs and maintenances requirements according to procedure.
  • Assist in maintaining facility to meet operational standards.
  • Maintains order and enforces policy, procedures and safety rules for fitness center.
  • Open and ready facility for operating.
  • Receives, stores, and issues recreational supplies and equipment.
  • Launders towels to include washing, drying and restocking for customer use.
  • Maintains simple inventory records, initiating actions to restock low supplies and display checkout items Cleans equipment, provides preventative maintenance and minor repair if necessary.
  • Responded to public inquiries to provide information about programs and facilities.
  • Discussed safety and maintenance concerns with supervisor for remediation.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Trained staff members on conducting events and following safety procedures.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Administered program surveys and evaluations to participants to measure facility performance.
First National Bank - Secretary
Papillion, NE, 01/2013 - 11/2015
  • Prepare invoices, reports, memos, letters, financial statements and etc.
  • Using Microsoft word, PowerPoint, database, excel.
  • Answer calls and direct calls.
  • Attend meetings to record minutes.
  • Greet visitors determine whether we can give access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records.
  • Management database systems, and performing basic bookkeeping work.
  • Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.
  • Develop corporate fundraising programs, such as employer gift-matching.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Produced highly accurate internal and external letters and memoranda.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Recover Health - Home Health Aide
Fergus Falls, MN, 06/2010 - 02/2012
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Care for children who are disabled or who have sick or disabled parents.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Provided transportation, managing and scheduling appointments.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Administered medication as directed by physician.
American National - Agent
Kamas, UT, 11/2004 - 07/2006
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Increased company profits by 50% by exceeding individual daily sales goals.

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School Attended

  • Allied American University
  • Central High School

Job Titles Held:

  • Recreation Assistant
  • Secretary
  • Home Health Aide
  • Agent


  • Office Administration Candidate Microsoft Office 365 Course Complete
  • Basic Diploma

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