, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Cheerful front desk coordinator with 3 years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering resident information, supporting colleagues with anything that is needed. Helps all co-workers with routine and challenging needs while remaining professional. Goal-driven Receptionist. Managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
Team building
Time management
Customer service
Organization
Activity coordination
Planning
Organizational skills
Reliable and trustworthy
Flexible
People skills
Experience
06/20 to CurrentRecreation AssistantCity Of Santa Cruz | Santa Cruz, CA,
Set up facility areas with supplies, tables and chairs for planned activities.
Connected personally with residents to improve participation and enjoyment.
Monitored group safety and quickly intervened to end unsafe behaviors.
Integrated social aspects into activities by encouraging partnerships and team-based participation.
Planned and implemented programs to help participants build physical strength and stamina.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Helped participants enjoy activities while ensuring adherence to protocol.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Planned, organized, facilitated and promoted diverse recreational programs.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Advertised for upcoming events to promote engagement and involvement.
10/19 to 06/20Laundry AttendantFirst Hospitality Group Inc | Nashville, TN,
Unloaded and folded clean laundry from dryers and stored in appropriate areas.
Loaded and unloaded washers and dryers, observing correct operating instructions.
Moved loads between machines, operated ironing equipment and folded laundered items.
Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
Adhered to safety practices to decrease laundry-related accidents.
Applied specific treatments to handle different types of stains.
Used different types of machines, including computer-operated models to complete laundry loads.
Folded and stacked items such as sheets, towels and blankets.
Separated and sorted dirty laundry.
Completed orders for clean linens by working quickly to meet deadlines.
Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
Collected soiled linens and clothing and delivered clean loads by using carts.
Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
Inspected laundry for damage or stains to repair or pre-treat.
Supervised and trained junior laundry employees.
Logged production information to document amount of laundry processed.
10/1/18 to 09/2019Housekeeping AttendantClubcorp Club Operations, Inc. | Dallas, TX,
Removed all trash from rooms and replaced liners to wastebaskets.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed soiled linens and articles from rooms and delivered to laundry area.
Replenished guest supplies and amenities.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Informed supervisor when supplies were low.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Washed and polished glass windows and doors to keep entryways clear and professional.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Reported guest issues, safety and maintenance concerns immediately to [Job title].
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Laundered sheets and removed stains to restore linens to pristine condition.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
09/15 to 08/18Front Desk ReceptionistAutosource Motors | Boise, ID,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded all deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data into reservation software and made immediate updates to reflect room changes.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Organized resources and staff necessary to handle any requirements and maintain strong service levels.
Education and Training
Expected in 06/2018High School Diploma | North Caroline High School, Ridgely, MDGPA:
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