Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Quality driven professional, experienced in providing excellent customer service with strong analytical skills and the ability to manage multiple tasks. Attention to detail, collaboration skills and typing ability. 20 Years customer service experience with backgrounds in medical office, public administration and call center.

  • Medical office administration
  • Insurance Verification
  • Patient Scheduling
  • Medical Records Management
  • Payment collection
  • Outpatient care
  • Customer Service
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Understanding Customer Needs
Work History
Recreation Assistant, -
Goodwill Industries Of Southeast Wisconsin, Inc. Menomonee Falls, WI,
  • Initiate program activities.
  • Supervise youth after school.
  • Performing group activities.
  • Oversee food program.
  • Completing reports daily for attendance.
Supervisor Stacy Allen, 02/2019 - Current
Calvary Christian Academy Hollywood, FL,

Knowledgeable, innovative and articulate Public Administration professional with a proven record of accomplishment in the advancement of policies so that government can function with precision and complete program organization.

  • Used fact finding techniques with information
  • Read, understand, apply and and explained detail regulations and policies
  • Performed arithmetic functions
  • Manged time efficiently
  • Operate computers to perform data entry and office software
  • Evaluate data from electronic sources

In addition to the above abilities performance of job functions:

Interviewed applicants and recipients in person or by outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.

Substitute Teacher, 05/2017 - 02/2018
Gerber Collision & Glass Columbia, SC,
  • Provide a variety of materials and resources for children to explore.
  • Attend children's basic needs.
  • Teach basic skills.
  • Establish and enforce rules for behavior and procedures for maintaining order.
  • Read books to the entire class and/or small groups.
  • Observe and evaluate children's performance, behavior, social development, and physical health.
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
  • Identify behavioral problems and determine the right course of action.
  • Adhere with teaching standards and safety regulations as established by the official sources.
Customer Service Representative, 11/2014 - 05/2016
Gerber Collision & Glass Mesa, AZ,
  • General clerical duties, including, tracking all calls with accuracy and well documented call notes.
  • Call center experience.
  • Conferred with Mobile agents in Target stores as their mobile support by telephone or in chat to assist with mobile phone activations and other pertinent information about customers orders.
  • Assisted with credit check and activation of phone services through Verizon, AT&T and Sprint customers.
  • Knowledge of each carrier point of sale system.Opus, Eroes and SMSP experience.
  • Demonstrated high analytical thinking for identifying and solving problem.
  • Modifying orders and account information to assist with the activation process.
  • Complaints.
  • Prepared documents daily for call tracking and quality monitoring.
Customer Service Representative, 11/2012 - 11/2013
Charleston Area Medical Center Beckley, WV,
  • Searched files, databases or reference materials to obtain needed information.
  • Provided information about health plan fitness benefits.
  • Maintained call records daily.
  • Entered information into databases or spreadsheet software programs for quality assurance records daily.
  • Discussed account status or activity with patrons.
  • Assisted individuals with website navigation.
  • Promoted company products, services and savings plan.
  • Maintained call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence daily.
  • Conducted quality assurance audits.
Registration Representative, 08/2008 - 07/2010
Tarrant County Hospital District City, STATE,
  • Answered telephones and direct calls to appropriate staff.
  • Arranged hospital and clinical admissions for patients daily.
  • Compiled and recorded medical charts, reports, or correspondence, using computer software.
  • Completed insurance claim forms and verified insurances.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Examined documents for completeness, accuracy, or conformance to standards.
  • Processed medical records.
  • Used Outlook for internal correspondence.
  • Routed multi-line telephone calls.
  • Posted fee/ charges/ payments for patients.
  • Knowledge of HIPPA rules, regulations and terminology.
Career Centers of Texas- Fort Worth July 2007Medical Office Specialist Diploma: , Expected in
University of Texas - Fort Worth, Arlington, TX
Bachelor of Science: Public Health, Expected in 05/2022
The University of Texas At Arlington - Arlington, TX
Associate of Arts August: , Expected in 2020
Tarrant County College - Fort Worth, Tx

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School Attended

  • University of Texas
  • The University of Texas At Arlington
  • Tarrant County College

Job Titles Held:

  • Recreation Assistant
  • Supervisor Stacy Allen
  • Substitute Teacher
  • Customer Service Representative
  • Customer Service Representative
  • Registration Representative


  • Career Centers of Texas- Fort Worth July 2007Medical Office Specialist Diploma
  • Bachelor of Science
  • Associate of Arts August

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