Recreation Assistant resume example

Knowledgeable, innovative and articulate Public Administration professional with a proven record of accomplishment in the advancement of policies so that government can function with precision and complete program organization.

• Used fact finding techniques with information
• Read, understand, apply and and explained detail regulations and policies
• Performed arithmetic functions
• Manged time efficiently
• Operate computers to perform data entry and office software
• Evaluate data from electronic sources

In addition to the above abilities performance of job functions:

Interviewed applicants and recipients in person or by outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.

• Provide a variety of materials and resources for children to explore.
• Attend children's basic needs.
• Teach basic skills.
• Establish and enforce rules for behavior and procedures for maintaining order.
• Read books to the entire class and/or small groups.
• Observe and evaluate children's performance, behavior, social development, and physical health.
• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
• Identify behavioral problems and determine the right course of action.
• Adhere with teaching standards and safety regulations as established by the official sources.

• General clerical duties, including, tracking all calls with accuracy and well documented call notes.
• Call center experience.
• Conferred with Mobile agents in Target stores as their mobile support by telephone or in chat to assist with mobile phone activations and other pertinent information about customers orders.
• Assisted with credit check and activation of phone services through Verizon, AT&T and Sprint customers.
• Knowledge of each carrier point of sale system.Opus, Eroes and SMSP experience.
• Demonstrated high analytical thinking for identifying and solving problem.
• Modifying orders and account information to assist with the activation process.
• Complaints.
• Prepared documents daily for call tracking and quality monitoring.

• Searched files, databases or reference materials to obtain needed information.
• Provided information about health plan fitness benefits.
• Maintained call records daily.
• Entered information into databases or spreadsheet software programs for quality assurance records daily.
• Discussed account status or activity with patrons.
• Assisted individuals with website navigation.
• Promoted company products, services and savings plan.
• Maintained call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence daily.
• Conducted quality assurance audits.

• Answered telephones and direct calls to appropriate staff.
• Arranged hospital and clinical admissions for patients daily.
• Compiled and recorded medical charts, reports, or correspondence, using computer software.
• Completed insurance claim forms and verified insurances.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Examined documents for completeness, accuracy, or conformance to standards.
• Processed medical records.
• Used Outlook for internal correspondence.
• Routed multi-line telephone calls.
• Posted fee/ charges/ payments for patients.
• Knowledge of HIPPA rules, regulations and terminology.