Recreation Assistant Resume Example
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RECREATION ASSISTANT
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Recreation Assistant, 09/2019 to 10/2020
Goodwill Industries Of Southeast Wisconsin, Inc. – West Bend , WI
Goodwill Industries Of Southeast Wisconsin, Inc. – West Bend , WI
- Member of the "Workforce Development Group", responsible for communicating and representing the department in developing new ideas to better the experience of employees and patrons in the Morale Welfare & Recreation (MWR) program.
- Assisted Fitness Center during Intramural Sports by keeping time and score for basketball games and other special events by volunteering as needed.
- Managed the front desk while delivering friendly and knowledgeable information to patrons, including details of interest about facility, rules, policies and promotional events.
- Processed point of sale (POS) transactions, including cash and credit purchases or refunds and performed routine, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Conducted rounds within the fitness center to facilitate safe execution of recreation activities.
- Enforced rules and held customers accountablefor not following gym regulations.
- Kept fitness areas, machines and spaces clean and orderly for patrons.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Front Desk Associate, 01/2018 to 07/2019
Boyne Resorts – Harbor Springs , MI
Boyne Resorts – Harbor Springs , MI
- Maintained high level of above-and-beyond customer service and hospitality which led to winning "Cat l Civilian of the Year January - December 2018" & "Employee of the Quarter 2018" at Andersen Air Force Base, Guam and several 100% customer surveys comment cards.
- Trained and supervised new team members on POS system operation, customer service strategies, sales goals, company procedures and responded quickly to questions, improving new employees understanding of job responsibilities.
- Oversaw night auditing duties, including verification of daily room occupancy, rates and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data using "Epitome" software and updated information whenever patrons changed rooms.
- Performed customer service duties including but not limited to; managing the front desk, in charge of assisting service members and civilians with reservations in person, via computer and answered multi-line phone system to respond to inquiries. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Worked closely with housing and various other on and off base organizations to accommodate Department of Defense (DoD) personnel and civilians with proper paperwork, signatures and information.
- Coordinated with housekeeping, maintenance and security to meet all guest needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty, responded to customer inquiries with patience and positivity to establish excellent first impression and focused on providing positive lodging experience.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Monitored front desk supply inventory and proactively requisitioned materials to avoid shortages.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Fish & Seafood Sales Associate, 01/2014 to 09/2016
Nico's Restaurant & Fish Market At Pier 38 – City , STATE
Nico's Restaurant & Fish Market At Pier 38 – City , STATE
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Delivered specialized customer service to all guests, even in peak business periods to promote retention, implementing up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Fish & Seafood Sales Associate , 02/2010 to 11/2013
ICA Maxi Nacka – City , STATE
ICA Maxi Nacka – City , STATE
- Key contributor to crowning the department “Sveriges Bästa Fiskdisk 2010” - "Sweden's best fish department 2010", a large supermarket with an annual revenue of approximately $4.2 million.
- Orchestrated positive customer experiences at all stages by overseeing every area of the fish department operations.
- Supervised, trained and developed new sales team associates in products, selling techniques and company procedures.
- Supervised team productivity and managed work flow to meet or exceed quality service goals while interacting with customers in a personable and professional manner, fostering loyalty and satisfaction.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Managed and maintained high standards of fresh fish & seafood quality by reviewing shipments, overseeing preparation and monitoring food safety. Also planned high-volume food preparation in fast-paced environment.
- Cleaned and sanitized all work surfaces between preparation of various foods, preventing cross-contamination while maintaining food safety guidelines.
Education
Science of Tourism - Tourism TodayMid Sweden University - City
Sociology AMid Sweden University - City
High School DiplomaS:t Görans Gymnasium - City
Accomplishments
Awarded " Cat l Civilian of the Year January - December 2018 " at Andersen Air Force Base, Guam
Awarded " Employee of the Quarter 2018 " at Andersen Air Force Base, Guam
Awarded & key contributor of " Sweden's best fish department of 2010 " Stockholm, Sweden
120 hours of volunteer work for African-American Heritage Association (AAHA) Guam, making an impact on base and in the local community serving food for the less fortunate.
Team manager for Andersen Bombers Men's Varsity Basketball team, Andersen Air Force Base, Guam 2017-2020
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Resume Overview
School Attended
- Mid Sweden University
- S:t Görans Gymnasium
Job Titles Held:
- Recreation Assistant
- Front Desk Associate
- Fish & Seafood Sales Associate
Degrees
- Science of Tourism - Tourism Today
Sociology A
High School Diploma
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